Ashley Smith
Details
Case Western Reserve University
2022 : 2022
Certificates in Networking and Cybersecurity at Cisco Technical Training Academy
Cuyahoga Community College
2021 : 2021
Bachelor of Applied Science (B.A.Sc.)
Communication and Media Studies
West Virginia State University
Third Federal
Information Security Administrator
2023 : 2023
Third Federal
Information Security Specialist
• Provide help desk system support to end users. Escalate service request tickets through Service Manager Portal for incidents that require additional action from IT and IS departments.
• Work with a team of six to manage incoming phone calls and email queries.
• Uses Active Directory to unlock and reset user passwords.
• Apply group policy updates to restore missing icons and deploy policy settings to workstations.
• Monitor held quarantined emails in Mimecast releasing emails only upon recipient request and careful review.
• Upon request delete concurrent remote sessions in the VPN triage admin console when the maximum number of allowed sessions has been reached.
• Help users install RSA SecureID Software Token app on new devices. Unlock active users in the RSA Token Security Console when their RDP account has been locked out.
• Stay updated with policies and procedures to effectively communicate and provide internal guidance.
• Responsible for ensuring users are enabled on Zscaler when there is no internet connection to protect from cyberattacks and data loss. Alert IS when a user’s IP address is blocked from accessing the network in Imperva.
• Perform quarterly audits on retail branches in Ohio..
• Assisted IS programming project manager in testing environment on software and websites for company wide IE 11 Win conversion.
2016 : 2023
Third Federal
SYSTEMS AND OPERATIONS SUPPORT SPECIALIST IV
• Primary point of contact and key link between customer service and cross-functional departments mitigating customer-facing matters for mortgage and deposit accounts using numerous applications and internet services.
• Gathered and compiled data to process mortgage applications for customers.
• Became a peer coach to assist in training new associates to learn the customer identification process and navigate through systems to assist existing customers with deposit and mortgage account inquires, online banking, and new customers for opening new accounts and processing mortgage applications.
2012 : 2016
Third Federal
LOAN ADMINISTRATOR/CUSTOMER SERVICE SPECIALIST III
• Delivered assistance to marketing managers updating database for crisis recovery planning project.
• Conducted data research in Ohio and Florida markets assessing reports for weekly executive board meetings pinpointing competitive market requirements fulfilling short- and long-term objectives.
• Deployed marketing collateral companywide.
• Handled administrative functions such as editing and proofing of marketing collateral and department training processes, and arrangement of developing digital files.
• Assisted with direct mail-campaigns.
2011 : 2012
Third Federal
MARKETING SUPPORTER/INTERNET SERVICES SPECIALIST
Skills
Active Directory, Adaptability, Analysis, Computer Hardware Troubleshooting, Customer Satisfaction, Customer Service, Customer Support, Cyber Defense, Cybersecurity, Desktop Computers, Empower, Help Desk Implementation, Information Technology, Leadership, Loans, OnBase, Problem Solving, Remote Access, Remote Troubleshooting, Software Troubleshooting, Strategic Planning, Support Systems, Team Environments, Teamwork, Training, Troubleshooting
About
Information Security Administrator with a background in Systems and Operations Support, Cybersecurity and IT, providing help desk assistance and technical support for system related issues affecting end users for the last seven years. Furthermore, I hold a Certificate in Cybersecurity from Case Western Reserve University and also Certificates in Networking and Cybersecurity with Cisco Technical Training Academy program at Cuyahoga Community College which has provided hands-on training in security fundamentals, system administration, network and network security, and defensive and offensive cybersecurity.
Profile Photo
