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Ashley Ward
Senior Manager Cybersecurity and Infrastructure
Memphis, TN, United States
Details
Education:
Bachelor's Degree
Elementary Education and Teaching
The University of Memphis
1993 : 1998
Elementary Education and Teaching
The University of Memphis
1993 : 1998
Experience:
2022 : Present
Catalent Pharma Solutions
Senior Manager Cybersecurity and Infrastructure
2021 : 2022
Catalent Pharma Solutions
Senior Cybersecurity Portfolio Manager
• Established a collaborative IT PPMO environment by developing a repository of best practices and training guides.
• Developed a Roadmap of ServiceMaster Brands IT initiatives to enable decision making and to set priorities.
• Ensure IT department programs and projects meet organizational and business goals and requirements.
• Collect, report, and manage the health of the IT department portfolio of programs and projects.
• Ensure that project/department milestones, goals, and objectives are met and adhere to approved budgets.
• Owns relationship with third party IT vendors and monitors their performance
• Research, analyze and recommend implementation of technology to executive leadership.
• Manage a team of Scrum Masters/Project Managers, Business Analysts and Quality Analysts assigned to Scrum/Kanban teams developing technology solutions for the Franchise brands.
• Monitor the team statuses and provided weekly updates to executive leadership to ensure awareness.
• Managed a team of technical support analysts to ensure they met their SLA’s and provided exceptional support to the franchisees.
• Developed and defined best practices, standard operating procedures, and troubleshooting guides for end user support.
• Responsible for ensuring ServiceMaster Brands maintains PCI and SOX compliance. Meet with internal and external auditors annually to provide evidence of PCI and SOX compliance.
• Build and maintain strong relationships with IT staff, executive leadership, third party contractors, franchisees, and vendors.
• Responsible for managing the annual IT budget.
• Chairperson for the Merry Maids IT Council and the ServiceMaster Clean IT subcommittee.
• Chairperson for the Women’s Business Resource Group
2016 : 2021
ServiceMaster
Information Technology Operations and Application Support Manager
Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
Establish and implement project management process and methodologies for IT to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
Lead and conduct risk and issue management activities; prepare and present key business risks and issues to senior management.
Manage quarterly PCI controls and ensure evidence is gathered on time.
Work with internal audit, ISA or external auditor to fulfill evidence requests and participate in all compliance remediation efforts.
Work with each Business Unit to provide compliance subject matter knowledge and guidance on compliance efforts.
Ensure all associates in the Franchise Business Units complete the annual PCI awareness training.
Coordinator for the Security Awareness Training Program
Work with Infrastructure, Security and the Business Units to develop a process to monitor for vulnerabilities, assess patches for relevance, and provide a procedure for applying the patch or workaround.
2013 : 2016
ServiceMaster
Compliance Program Manager
Managed all infrastructure projects for the TruGreen/DIS to Mission Initiative. All projects have come in under budget and on time.
Managed various projects for TruGreen, SMClean, and Terminix
Managed the Symantec firewall installation on all laptops across the enterprise.
Coordinated the collection of evidence from the Infrastructure team to successfully complete the PCI audit.
Assisted in training new PM’s on the documentation required for Infrastructure Projects as well as Innotas and Remedy
Contributed to and implemented new procedures developed for the Infrastructure PM team
Developed and tracked project plans using Microsoft Project and Innotas
2012 : 2013
ServiceMaster
Infrastructure Project Manager
Catalent Pharma Solutions
Senior Manager Cybersecurity and Infrastructure
2021 : 2022
Catalent Pharma Solutions
Senior Cybersecurity Portfolio Manager
• Established a collaborative IT PPMO environment by developing a repository of best practices and training guides.
• Developed a Roadmap of ServiceMaster Brands IT initiatives to enable decision making and to set priorities.
• Ensure IT department programs and projects meet organizational and business goals and requirements.
• Collect, report, and manage the health of the IT department portfolio of programs and projects.
• Ensure that project/department milestones, goals, and objectives are met and adhere to approved budgets.
• Owns relationship with third party IT vendors and monitors their performance
• Research, analyze and recommend implementation of technology to executive leadership.
• Manage a team of Scrum Masters/Project Managers, Business Analysts and Quality Analysts assigned to Scrum/Kanban teams developing technology solutions for the Franchise brands.
• Monitor the team statuses and provided weekly updates to executive leadership to ensure awareness.
• Managed a team of technical support analysts to ensure they met their SLA’s and provided exceptional support to the franchisees.
• Developed and defined best practices, standard operating procedures, and troubleshooting guides for end user support.
• Responsible for ensuring ServiceMaster Brands maintains PCI and SOX compliance. Meet with internal and external auditors annually to provide evidence of PCI and SOX compliance.
• Build and maintain strong relationships with IT staff, executive leadership, third party contractors, franchisees, and vendors.
• Responsible for managing the annual IT budget.
• Chairperson for the Merry Maids IT Council and the ServiceMaster Clean IT subcommittee.
• Chairperson for the Women’s Business Resource Group
2016 : 2021
ServiceMaster
Information Technology Operations and Application Support Manager
Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
Establish and implement project management process and methodologies for IT to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
Lead and conduct risk and issue management activities; prepare and present key business risks and issues to senior management.
Manage quarterly PCI controls and ensure evidence is gathered on time.
Work with internal audit, ISA or external auditor to fulfill evidence requests and participate in all compliance remediation efforts.
Work with each Business Unit to provide compliance subject matter knowledge and guidance on compliance efforts.
Ensure all associates in the Franchise Business Units complete the annual PCI awareness training.
Coordinator for the Security Awareness Training Program
Work with Infrastructure, Security and the Business Units to develop a process to monitor for vulnerabilities, assess patches for relevance, and provide a procedure for applying the patch or workaround.
2013 : 2016
ServiceMaster
Compliance Program Manager
Managed all infrastructure projects for the TruGreen/DIS to Mission Initiative. All projects have come in under budget and on time.
Managed various projects for TruGreen, SMClean, and Terminix
Managed the Symantec firewall installation on all laptops across the enterprise.
Coordinated the collection of evidence from the Infrastructure team to successfully complete the PCI audit.
Assisted in training new PM’s on the documentation required for Infrastructure Projects as well as Innotas and Remedy
Contributed to and implemented new procedures developed for the Infrastructure PM team
Developed and tracked project plans using Microsoft Project and Innotas
2012 : 2013
ServiceMaster
Infrastructure Project Manager
Company:
Catalent Pharma Solutions
Years of Experience:
21
Skills
Budgets, Communication, Customer Service, Decision-Making, English, Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Mindfulness, Outlook, Personal Development, PowerPoint, Program Management, Project Management, Research, SDLC, Social Inclusion, Software Documentation, Talent Management, Teaching, Teamwork, Training, Visio, Windows
About
A dedicated employee with strong leadership skills and a desire to instill a high standard of service and excellence. A self-motivated, organized individual with strong analytical and problem solving skills dedicated to achieving outstanding results in a competitive environment. Extensive knowledge in the use of project management methodologies and Scaled Agile Framework.
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