Ben Cheeks
Details
Business Administration, Management and Operations
Chicago State University
Master of Business Administration - MBA
The University of Chicago Booth School of Business
2023 : Present
United Airlines
Digital Technology - Cybersecurity
- Responsible for shift planning and fulfilling over 10,000 customer orders daily; including special orders, kitting, LTL, and STO transfers across 9 downstream DCs
- Assists with acquisition integrations and system conversions to ensure operational excellence and internal/external compliance.
- Identify and analyze issues directly impacting operational areas, including pricing, inventory, receiving and freight. Created metrics from reports (Tableau / SAP) to measure operational issues and communicate findings and distribute reports, then solve.
- Responsible for the management and monitoring of expense policies and corporate spend trends, vendor relationship management, including Payroll, Financial Reporting, People Solutions, Enterprise Technology, etc.
2021 : 2023
HD Supply
Operations Manager
- Deliver Results - Top 5 NACF scorecard through Peak 2020 - OB TPH consistently #1 in the network.
- Launched new Amazon Robotics (AR) advanced technologies that drive efficiency and cost savings of $40+ million annually in FCs MKE1/MKE2.
- Designed and implemented innovative global and scalable operational processes that improved leadership performance, and retention rate increase up to 82%.
- Lead end-to-end recruiting, hiring, training, and people management. Recruited over 250+ diverse exempt leaders in Summer 2020 (University Recruiting).
-Collaborated with Product Support, IT, and Engineering to scope, develop, implement member-facing technology tools that improves employee engagement (Qualtrics, Workday).
- GEMBA program leader of continuous improvement projects, leader development, and safety.
2020 : 2021
Amazon
Operations Manager
- Implemented, executed, and managed shrink strategies and initiatives for 25+ stores within the Chicago metro Area. >1.7B PNL.
- Internal and external theft investigations, Wicklander & Zulawski Certified to perform interrogations.
- Performed threat analysis in a 24/7 environment, mitigating and managing all threats and risks to the company and gaining 99% security in data.
- Managed and created rules and policies for 1,100 end-users in the data protection area, DLP, and key controls facilitating the efficiency and ease of operations.
2013 : 2017
Walmart
Market Asset Protection Manager
- Redesigned Health and Beauty/Pharmacy OTC layouts within high risk/high theft stores that saw a reduction in shrink by 47%, and increased sales by 30% across region 25 (70+ Stores).
- Launched over 7 Supercenters and 12 Neighborhood Market Small Format stores, OSHA Compliance Liaison.
- Created business plan for Small Format growth strategy (Walmart Neighborhood Markets).
2011 : 2013
Walmart
Store Planning-Asset Protection
Skills
Amazon Web Services (AWS), Asset Protection, CCTV Installation, Continuous Process Improvement, Customer Relationship Management (CRM), Customer Service, Cybersecurity, Data Analysis, Enterprise Risk Management, Gemba Kaizen, Information Technology, Internal Investigations, Inventory Control, Inventory Management, Leadership, Loss Prevention, Merchandising, Microsoft Excel, Microsoft Office, Operations Management, Organizational Leadership, Organized Retail Crime Prevention, P&L Management, Physical Security, Process Engineering, Program Management, Project Management, RFID Applications, SAP, SAP Supply Chain, Strategic Planning, Supply Chain Management, Tableau, Talent Developer, Team Leadership, Wicklander-Zulawski Interview & Interrogation
About
I am a seasoned business strategist with 15+ years of experience working with four Fortune 500 companies ranked in the top 20. My expertise lies in developing and executing innovative business strategies that drive growth, increase profitability, and enhance competitive advantage.
Throughout my career, I have helped numerous companies achieve their goals by analyzing market trends, identifying opportunities, and crafting effective plans to capitalize on them. I have a proven track record of delivering results and improving efficiency.
My approach is to work closely with stakeholders to understand their unique needs and tailor solutions that meet their specific objectives. I excel at building strong relationships and collaborating with cross-functional teams to drive success.
I am passionate about staying up-to-date on the latest business trends and leveraging emerging technologies to drive transformational change. I am committed to continuous learning and professional development, and I am always looking for new challenges that allow me to apply my skills and expertise in meaningful ways.
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