Ben Gonzalez
Details
National Council of State Boards of Nursing (NCSBN)
Senior Manager, Infrastructure & Cybersecurity
Manages Helpdesk and Infrastructure
Technical Leader for Information Security Assurance initiatives
Technical Leader for Incident Response Team
2015 : 2021
National Council of State Boards of Nursing (NCSBN)
Infrastructure Manager
2013 : 2015
National Council of State Boards of Nursing (NCSBN)
Associate Infrastructure Manager
• Managed a team of Infrastructure Engineers, scheduling, assigning, and reviewing their work.
• Ensured that users and services received efficient and timely first- and second-level support on a 24/7 basis.
• Led multiple high-priority infrastructure initiatives in a fast-paced, highly technical environment.
• Planned, implemented, and executed disaster recovery initiatives.
• Specific infrastructure initiatives led include a Cisco Wireless Lightweight AP and Controller system upgrade, VMware and IBM Blade implementation, Compellent SAN migration, UPS system battery replacement, two data center migrations, and DR site system upgrades.
• Assisted with the preparation, monitoring, and administration of the annual IT budget.
• Negotiated contracts and services with vendors, and coordinated, reviewed, and analyzed requests for proposals, ensuring compliance with technical specifications.
2010 : 2013
National Council of State Boards of Nursing (NCSBN)
Lead Network Administrator
• Technical liaison between desktop, helpdesk, and network infrastructure teams
• Oversaw technical projects, including hardware and resource allocation, and project budgets
• Developed enterprise-wide standards and policies for computer hardware, PDAs, software, maintenance, and desktop security
• Created and managed Active Directory group policies for company and department needs
• Created scripts for network administrative tasks, such as logon processing, hardware and software inventory reporting, software deployment, and server and desktop maintenance
• Provided last-level tier support for desktop and network infrastructure teams Creates installation procedures for software installs and documents technical procedures
• Implemented a software deployment and packaging system (WinINSTALL Software Distribution Suite)
• Supporting a corporate wireless messaging system in an Exchange 2007 environment (Goodlink Technology and Blackberry Enterprise Server 5.x)
• Supporting a VMware environment with over 300 virtualized servers Providing technical support for executive and administration level staff at all three facilities
• Researching and training in Microsoft SCOM Management Suite for software deployment, server monitoring, and hardware inventory
• Migrating a domain from Windows 2003 to 2008 Active Directory, utilizing new group policy functionality and PowerShell scripting
2004 : 2010
Community Healthcare System
Senior Technical Specialist
About
As a Senior Manager of Infrastructure and Cybersecurity at the National Council of State Boards of Nursing (NCSBN), I oversee the Helpdesk and Infrastructure teams and lead the technical initiatives for Cybersecurity and Incident Response. I have over 20 years of experience in the non-profit healthcare sector, managing and securing complex IT systems and networks.
I hold a Master of Science in Cybersecurity and Information Assurance from WGU Indiana, as well as multiple industry-recognized certifications, such as Project+, Certified Ethical Hacker, and Computer Hacking Forensic Investigator. I am passionate about protecting the confidentiality, integrity, and availability of the data and services that support the mission and vision of NCSBN and its member boards. My goal is to continuously enhance the security posture and resilience of the organization and foster a culture of security awareness and best practices.
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