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Betsy Kondall
Sr Consultant at Microsoft
Troy, OH, United States
Details
Experience:
2022 : Present
Microsoft
Senior Consultant
2016 :
Wyle Aerospace
Cybersecurity Analyst
2019 : 2022
Microsoft
Premier Field Engineer
• Managed Premier Services contracts for 3 major commands within the DoD. Act as a technical liaison between the customer and Microsoft to insure the customer receives fast, quality support for issues.
• Focus on understanding the customer business and their IT objectives, then develop and manage the delivery of a comprehensive service delivery plan to enable customers to successfully operate, and consume, and realize the of value of Microsoft products and cloud services.
• Initiated training, workshops, and on-site support to harmonize with customer efforts.
• Build and maintain strong relationships with new and existing customers to be firmly implanted in their hearts and minds as the loyal and reliable source for Microsoft support.
• Build and maintain strong relationships with internal Microsoft personnel to keep efficient lines of communication and teamwork efforts to present One Microsoft face.
• Manage software assurance benefits and account balances.
• Reactive Case Manager for the customer. Review all open cases, and provide guidance, assistance, and intervention as needed.
2014 : 2016
Microsoft
Technical Account Manager
Responsibilities include learning and executing the operations and maintenance of Domino Notes v8.5 servers; assist in the design and deployment of Exchange 2013 & Lync 2013 on-premise; leading the migration from Notes to Exchange using Binary Tree CMTe software; operations and maintenance of the Microsoft Exchange & Lync servers. Responsible for delivering preliminary training for other administrators.
2013 : 2014
Crown Equipment Corporation
Senior Data Systems Administrator
Microsoft
Senior Consultant
2016 :
Wyle Aerospace
Cybersecurity Analyst
2019 : 2022
Microsoft
Premier Field Engineer
• Managed Premier Services contracts for 3 major commands within the DoD. Act as a technical liaison between the customer and Microsoft to insure the customer receives fast, quality support for issues.
• Focus on understanding the customer business and their IT objectives, then develop and manage the delivery of a comprehensive service delivery plan to enable customers to successfully operate, and consume, and realize the of value of Microsoft products and cloud services.
• Initiated training, workshops, and on-site support to harmonize with customer efforts.
• Build and maintain strong relationships with new and existing customers to be firmly implanted in their hearts and minds as the loyal and reliable source for Microsoft support.
• Build and maintain strong relationships with internal Microsoft personnel to keep efficient lines of communication and teamwork efforts to present One Microsoft face.
• Manage software assurance benefits and account balances.
• Reactive Case Manager for the customer. Review all open cases, and provide guidance, assistance, and intervention as needed.
2014 : 2016
Microsoft
Technical Account Manager
Responsibilities include learning and executing the operations and maintenance of Domino Notes v8.5 servers; assist in the design and deployment of Exchange 2013 & Lync 2013 on-premise; leading the migration from Notes to Exchange using Binary Tree CMTe software; operations and maintenance of the Microsoft Exchange & Lync servers. Responsible for delivering preliminary training for other administrators.
2013 : 2014
Crown Equipment Corporation
Senior Data Systems Administrator
Company:
Microsoft
About
Information Technology professional with vast enterprise experience and a deep desire to exceed customer expectations. Team Leader with outstanding communication skills with all business levels. Proven abilities with a diverse skills portfolio; experience in federal government, commercial enterprise, higher education, and manufacturing.
BA & MBA
CISSP
Microsoft MCSE, MCTS
Member of ISSA & InfraGard
VCP 3, 4, and 5
Expertise in Windows Server & Exchange 5.5, 2003, 2007, 2010, and 2013
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