Bill Phillips
Details
Rausch Sturm LLP
Information Security Administrator
Overall responsibility for all aspects of IT :
- Hyper-V clustering, replication and backup
- Server & Network Infrastructure
- Telecom infrastructure
- Disaster recovery planning
- Physical Security & Surveillance
- Network Security
- IT & IT Security Policies and user training
- IT Vendor & Contract Management
- End user hardware & software
2016 : 2018
Galaxy Asset Management
Director, IT & Infrastructure
Incident Response and Service Restoration with a Small Business Focus
Obsolescence Mitigation tailored for maximum result and minimum un-budgeted expenditure
Hardware and Software lifecycle consulting to reduce revenue impacting downtime
2015 : 2016
Small Business Response
Incident Management Consultant
First Line Supervisory / Shift Manager over Turner helpdesk
• Service Desk Management
• Advanced Troubleshooting
• Compilation & Creation - User, Technician, Process documentaion
• Knowledge Management and Transfer
• Critical Event triage, communications, resolution validation
• Projects
---- Legal Retention UAT
---- Conversion to InfoBlox IPAM system - departmental training
---- Process and reporting - RSA SecurID inventory and replacement
---- Telecom process documentation
---- Process pilot - Service Desk ticket management
---- Process pilot - Deskside work assignment
---- International large file transfer documentation
---- Knowledge Transfer to new Service Desk - both local and on-location in Romania
---- Orphaned RSA soft token identification & recycling - Approximately $10k of inventory reclaimed
2006 : 2015
Turner Broadcasting
Production Support Lead
Technical Support Team Lead
• Trained, Mentored and Advised junior techs
• Managed on-site support ticket queue
• Supported all internal companies - TNT, TBS, TCM, Cartoon Network - and other Turner Entertainment / Time Warner divisions as needed.
• Provided cross platform hardware and software support
1999 : 2006
Turner Broadcasting System
Technical Analyst III
About
I’ve progressed from a general computer tech through running a support & repair shop, being a corporate level lead tech and enterprise service desk lead, all the way to being responsible for everything IT related in a privately held SMB.
While working my way up, I’ve gained an interesting variety of planning, operational and problem solving skills. My experiences include physical security and video monitoring, documentation, knowledge management, training, policy creation, disaster recovery and business continuity planning, virtualization, network security, server and data security, vendor management, regulatory compliance, change control, and coordinating outsourced / international support staff. These have combined in some unusual ways, such as finding myself in front of a MicroVAX terminal learning on-the-fly how to export inventory data to spending several weeks in Romania ironing out problems in process management and documentation transfer.
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