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Brandy Mundt
Information Technology Project Manager at First PREMIER Bank/PREMIER Bankcard
Sioux Falls, SD, United States
Details
Education:
Associate's degree
Network and System Administration/Administrator
Dakota State University
2012 : 2014
High School
Regular/General High School/Secondary Diploma Program
Roosevelt High School
1991 : 1993
High School
O'Gorman High School
1989 : 1991
Network and System Administration/Administrator
Dakota State University
2012 : 2014
High School
Regular/General High School/Secondary Diploma Program
Roosevelt High School
1991 : 1993
High School
O'Gorman High School
1989 : 1991
Experience:
2021 : Present
Sanford Health
Information Security Lead Engineer
2018 :
First PREMIER Bank/PREMIER Bankcard
Information Technology Project Manager
Main responsibilities include maintaining, analyzing, troubleshooting and repairing computer, mobile devices, hardware and software. Also, included are :
▪️Documenting processes
▪️Performing upgrades
▪️assisting with Technology projects
2015 : 2018
First PREMIER Bank/PREMIER Bankcard
Desktop / Networking Technician
2015 : 2015
DataSync
Configuration Engineer
Subject matter expert for SugarCRM, Act-On, ZenDesk, and other related tools and products. Review software training material and take sales and service certification tests as assigned by management. Develop and maintain relationships with new and existing clients. Monitor the subscription renewal process and alerting sales for up-sell/cross-sell opportunities and dissatisfied customers. Monitor and manage the DataSync Customer Support Helpdesk. Provide customer training sessions. Develop and recommend customer satisfaction process improvements. Manage customer information in SugarCRM, updating contractual agreements, activities and renewals.
2015 : 2015
DataSync
Customer Success Manager
Sanford Health
Information Security Lead Engineer
2018 :
First PREMIER Bank/PREMIER Bankcard
Information Technology Project Manager
Main responsibilities include maintaining, analyzing, troubleshooting and repairing computer, mobile devices, hardware and software. Also, included are :
▪️Documenting processes
▪️Performing upgrades
▪️assisting with Technology projects
2015 : 2018
First PREMIER Bank/PREMIER Bankcard
Desktop / Networking Technician
2015 : 2015
DataSync
Configuration Engineer
Subject matter expert for SugarCRM, Act-On, ZenDesk, and other related tools and products. Review software training material and take sales and service certification tests as assigned by management. Develop and maintain relationships with new and existing clients. Monitor the subscription renewal process and alerting sales for up-sell/cross-sell opportunities and dissatisfied customers. Monitor and manage the DataSync Customer Support Helpdesk. Provide customer training sessions. Develop and recommend customer satisfaction process improvements. Manage customer information in SugarCRM, updating contractual agreements, activities and renewals.
2015 : 2015
DataSync
Customer Success Manager
Company:
Sanford Health
Years of Experience:
30
Skills
Access certificate, BeyondTrust, Business Continuity Planning, Business Process Improvement, Certified Nursing Assistance, Cpr Certified, Cross-functional Team Leadership, Crowdstrike Falcon, Customer Service, Data Center, Desktop Application Support, Ethernet, Identity & Access Management (IAM), Information Security, Information Security Standards, Information Technology, Integration, IP, ITIL, Managed Services, Mobile Technology, Privilege access management, Product Management, Project Management, Project Planning, Telecommunications, Troubleshooting, Unified Communications, VoIP, Web server certificate, Wireless
Profile Photo
