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Brian Courtney
Insider Threat - Information Security Threat Hunting Specialist II at TIAA
Charlotte, NC, United States
Details
Experience:
2023 : Present
TIAA
Insider Threat - Information Security Threat Hunting Specialist II
June 2022 to Dec 2022 - Security Orchestration and Log Onboarding via Splunk
Jan 2022 to June 2022 - Insider Threat Investigations
June 2021 to Dec 2021 - Priority Incident Response Team (Dual Role)
June 2021 to Dec 2021 - Cyber Threat Intelligence Team (Dual Role)
Jan 2021 to June 2021 - Data Loss Protection Team
2021 : 2023
TIAA
Cybersecurity Analyst : Two-Year Technical Associate Program
• Researched 18 months of Voice of Customer surveys using vocalize dashboards to investigate and analyse TIAA customer feedback regarding myTIAA online navigation for the Director of Product Management Digital Participant Self Service.
• Investigated external online navigation trends and analysed over 20 competitors’ website best practices in and outside the financial space.
• Processed 5600 records by reading each individually and categorizing those into six categories by theme for further analysis to inform strategic direction.
• Communicated with 20 subject matter experts to gain insight on customer pain points by channel leads. (Web, Mobile, IVR, Automated Assistant, NCC...Etc.)
• Presented a concise, holistic online navigation assessment with strategic recommendations for improving customer online navigation experience to 60 key digital department members to be used for future secure site redesign.
2020 : 2020
TIAA
Information Technology Summer Intern
2019 : 2019
A.P. Moller - Maersk
Information Technolology Intern
2018 : 2018
APICS Charlotte
Technology Intern
TIAA
Insider Threat - Information Security Threat Hunting Specialist II
June 2022 to Dec 2022 - Security Orchestration and Log Onboarding via Splunk
Jan 2022 to June 2022 - Insider Threat Investigations
June 2021 to Dec 2021 - Priority Incident Response Team (Dual Role)
June 2021 to Dec 2021 - Cyber Threat Intelligence Team (Dual Role)
Jan 2021 to June 2021 - Data Loss Protection Team
2021 : 2023
TIAA
Cybersecurity Analyst : Two-Year Technical Associate Program
• Researched 18 months of Voice of Customer surveys using vocalize dashboards to investigate and analyse TIAA customer feedback regarding myTIAA online navigation for the Director of Product Management Digital Participant Self Service.
• Investigated external online navigation trends and analysed over 20 competitors’ website best practices in and outside the financial space.
• Processed 5600 records by reading each individually and categorizing those into six categories by theme for further analysis to inform strategic direction.
• Communicated with 20 subject matter experts to gain insight on customer pain points by channel leads. (Web, Mobile, IVR, Automated Assistant, NCC...Etc.)
• Presented a concise, holistic online navigation assessment with strategic recommendations for improving customer online navigation experience to 60 key digital department members to be used for future secure site redesign.
2020 : 2020
TIAA
Information Technology Summer Intern
2019 : 2019
A.P. Moller - Maersk
Information Technolology Intern
2018 : 2018
APICS Charlotte
Technology Intern
Company:
TIAA
About
Expert in cybersecurity with a focus on insider threats and data protection. Leveraging a Master's degree in Information Technology and a graduate certificate in Cybersecurity Management to enhance security and drive innovation.
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