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Brian Gibson
Principal Information Security Analyst at Sabre Corporation
United States
Details
Education:
Cisco Networking
North Lake College
2009 : 2010
Computer Systems Networking and Telecommunications
Central Texas College
2005 : 2007
North Lake College
2009 : 2010
Computer Systems Networking and Telecommunications
Central Texas College
2005 : 2007
Experience:
2022 : Present
Sabre Corporation
Principal Information Security Analyst
2017 : 2022
Sabre Corporation
Senior Information Security Analyst
2015 : 2017
Sabre Corporation
IT Desktop Support Technician
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Maintain inventory of workstations, servers, fax devices, and printers.
Determine root cause and document/recommend/implement corrective actions via providing technical troubleshooting support.
Construct, install, and test customize configurations based on various platforms and operating systems.
Provide desktop support and training end users and staff on computer operation and other PC issues.
Support development and implementation of new computer projects and new hardware installations.
Liaise with third-party support and PC equipment vendors.
Maintain and help document procedures and policies for end users and training.
Suggest improvements as appropriate.
Write technical specifications for purchases of PCs and related products.
Conduct research on computer products in support of PC procurement and development efforts.
2014 : 2015
HealthSmart
Desktop Administrator
Provide end users with network technical support by responding to employee inquiries concerning systems operation, problems, features wishes, diagnoses of system hardware & software, and operator problems by phone, in-person and by email.
Add and remove user accounts, create containers, groups and distribution list through Active Directory.
Perform troubleshooting functions as they relate to the LAN/WAN infrastructure
Configure and troubleshoot end users VPN and Cisco Any Connect upon request,
track all incidents and problems coming in via phone, email, the web.
Support Laptop and Desktop PC’s and Thin Clients.
Create user profiles for Thin Client Citrix environment.
2011 : 2014
Lehigh Hanson
Service Desk Analyst
Sabre Corporation
Principal Information Security Analyst
2017 : 2022
Sabre Corporation
Senior Information Security Analyst
2015 : 2017
Sabre Corporation
IT Desktop Support Technician
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Maintain inventory of workstations, servers, fax devices, and printers.
Determine root cause and document/recommend/implement corrective actions via providing technical troubleshooting support.
Construct, install, and test customize configurations based on various platforms and operating systems.
Provide desktop support and training end users and staff on computer operation and other PC issues.
Support development and implementation of new computer projects and new hardware installations.
Liaise with third-party support and PC equipment vendors.
Maintain and help document procedures and policies for end users and training.
Suggest improvements as appropriate.
Write technical specifications for purchases of PCs and related products.
Conduct research on computer products in support of PC procurement and development efforts.
2014 : 2015
HealthSmart
Desktop Administrator
Provide end users with network technical support by responding to employee inquiries concerning systems operation, problems, features wishes, diagnoses of system hardware & software, and operator problems by phone, in-person and by email.
Add and remove user accounts, create containers, groups and distribution list through Active Directory.
Perform troubleshooting functions as they relate to the LAN/WAN infrastructure
Configure and troubleshoot end users VPN and Cisco Any Connect upon request,
track all incidents and problems coming in via phone, email, the web.
Support Laptop and Desktop PC’s and Thin Clients.
Create user profiles for Thin Client Citrix environment.
2011 : 2014
Lehigh Hanson
Service Desk Analyst
Company:
Sabre Corporation
Years of Experience:
30
Skills
Active Directory, Active Directory Experience, Citrix, Computer Forensics, Cybersecurity, Enterprise Anti-Virus, Hardware, Help Desk Support, Incident Management, Incident Response, IT Asset Management, ITIL, IT Service Management, Networking, Operating Systems, Security Information and Event Management (SIEM), Server Administration, Servers, Service Desk, SharePoint, Software Documentation, Technical Support, Trend Micro Anti-Virus, Troubleshooting, Windows 7, Windows Server, Windows XP
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