Byron W.
Details
- Provided full life-cycle security and management for all IT infrastructures and systems
- Responsible for long term strategic objectives and outcomes for Piedmont Healthcare software and systems
- Maintained high performing service support functions including an IT Service Desk, Desktop Support, Data Center Support, Infrastructure Applications Support, and Network & Security Support
- Monitored, controlled and supported service delivery; ensuring systems, methodologies and procedures are in place and followed
- Provided senior-level technical consultations and hands on support to Infrastructure Department and Help Desk on all IT and networking issues.
- Provided regular and accurate management reporting on IT Security performance
- Analyzed, identified and drove critical and escalated issues to resolution
- Supported the CIO with Infrastructure budgets and assets. Responsible for contracts and vendor negotiations as well as procurement of products.
2011 : Present
Piedmont HealthCare
IT Cybersecurity Manager
- Monitored and ensured compliance with federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti Money Laundering, as well as Bank operation policies and procedures
- Consistently commended for intense job focus, outstanding customer satisfaction ratings and reliability in performance evaluation
- Sold retail banking products and services to customers and prospects
- Identified and made sales referrals, recommended alternate channels, cross-sold bank services and products for Wells Fargo partners, as well as provided excellent customer service
2010 : 2011
Wells Fargo
Personal Banker
- Supervised, recruited, trained, developed, coached and effectively communicated with all associates and managers
- Fostered a collaborative work environment that promoted effective communication which positively impacted results
- Monitored processes and identified opportunities to improve operational effectiveness and performance standards
- Managed resources across all teams to achieve service, sales and relationship goals
2007 : 2010
Staples
EasyTech Expert / Manager on Duty
About
Innovative and technically sophisticated IT professional with strong knowledge and 13+ years of hands-on experience in managing IT operations and infrastructures, overseeing services and highly technical teams, troubleshooting/resolving network issues, enhancing system performance and facilitating process improvement initiatives. Hardworking with proven ability to ensure the smooth running of IT networks/systems and able to provide services that will improve the efficiency and performance of an organization. Known and respected for combining strong technical background with proven IT project management experience to evaluate issues, formulate strategic performance optimization procedures and resolve complex situations that threaten continuity of service. Dedicated and detail-oriented with strong management skills.
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