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Carol Flamer
Information Security Analyst at Vanguard
Charlotte, NC, United States
Details
Experience:
Monitoring our company network and perimeter routers for intrusion detection
2013 : Present
Vanguard
Information Security Analyst
My duties include serving as a single point of contact while assisting clients to transfer accounts from custodial institutions to Vanguard, via phone and internet. Duties also include educating clients on laws regarding retirement, distributions and employer sponsored plans. Additional duties include reviewing all documents for accuracy and detail. Developing relationships with clients and assisting with determining needs while managing the relationships.
2008 : 2013
Vanguard
Investment Consultant
Responsibilities include instructing customers (Particularly Server Administrators) via the internet and telephone on how to use and troubleshoot Microsoft Windows 2000, Windows NT, Windows XP, Internet Explorer, and Microsoft Word. Administering & developing training when necessary.
Additional responsibilities included Managing schedule for 24x7 rotation. Acting in a capacity as manager 24x7 support hours. Updating web pages for 24x7 schedules and support. Assigning other support professionals specified working hours as needed for non-business hours. Providing Tier II Support to Tier I Support Engineers, mentoring and assisting with direct support to customers through escalations and collaboration. Creating and providing technical reviewing for knowledge base articles which are provided for the general public via the Microsoft Web site. These responsibilities also included managing projects which entailed hiring and training staff for our partner site at various outsourcing locations.
1995 : 2003
Microsoft
Senior Support Engineer
2013 : Present
Vanguard
Information Security Analyst
My duties include serving as a single point of contact while assisting clients to transfer accounts from custodial institutions to Vanguard, via phone and internet. Duties also include educating clients on laws regarding retirement, distributions and employer sponsored plans. Additional duties include reviewing all documents for accuracy and detail. Developing relationships with clients and assisting with determining needs while managing the relationships.
2008 : 2013
Vanguard
Investment Consultant
Responsibilities include instructing customers (Particularly Server Administrators) via the internet and telephone on how to use and troubleshoot Microsoft Windows 2000, Windows NT, Windows XP, Internet Explorer, and Microsoft Word. Administering & developing training when necessary.
Additional responsibilities included Managing schedule for 24x7 rotation. Acting in a capacity as manager 24x7 support hours. Updating web pages for 24x7 schedules and support. Assigning other support professionals specified working hours as needed for non-business hours. Providing Tier II Support to Tier I Support Engineers, mentoring and assisting with direct support to customers through escalations and collaboration. Creating and providing technical reviewing for knowledge base articles which are provided for the general public via the Microsoft Web site. These responsibilities also included managing projects which entailed hiring and training staff for our partner site at various outsourcing locations.
1995 : 2003
Microsoft
Senior Support Engineer
Company:
Vanguard
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