Caroline Musili MBA, PMI-ACP, CSPO, ITIL
Details
2017 : Present
Bank of America
Vice President, Global Information Security
Worked in Third Party information security support role as a senior BA and Scrum master.
2017 : 2020
Bank of America
Vice President - IT BA Agile
Reporting directly to the Managing Director and responsible for heading all operations including managing quality and timely delivery of all products, budgeting, pricing of all products, project management oversight for new projects, managing production resources and managing HR and Admin.
As part of this role, I created and rolled out requirements and change management policies and procedures, built capacity and resource management matrices, reviewed project charters and provided appropriate reviews and approvals.
Primary achievements in this role include; reduction of operational costs by 30%, increase in successful completion of IT projects, 80% reduction in late delivery of monthly reports to clients, improved morale and retention of staff due to improved compensation and working conditions and, formalization of Business analysis and Project management practices.
2015 : 2017
Reelforge Media Intelligence
Chief Operating Officer
The primary objective of this role was to formulate a business strategy for new product in partnership with one of the leading Mobile Network Operators in Kenya for one of the first 3 MVNO (Mobile Virtual Network Operators) in the Kenyan market. Reporting directly to the Group CEO and leading a team of 23, I led strategy and product development, as well legal and regulatory framework development and, successfully launched the new product. I The roles and achievements included the following :
1. Led Zioncell Kenya limited in drafting a business plan for a new product as an MVNO – beginning with detailed industry research and presenting a business case and proposal to the MNO partner.
2. Led the team in negotiating favorable commercial terms for the engagement.
3. Built crucial relationships with internal and external stakeholders.
4. Spearheaded efforts to build standard operating procedures for the business.
5. Project management leadership for technical integration with the MNO.
6. Identified needs and hired resources to support various roles in the organization.
7. Set KPIs and performed performance reviews for direct report resources in the organization.
8. Trained and coached managers reporting directly to me.
9. Oversaw revenue projections for the new product opportunity.
2012 : 2014
MODE
General Manager
Working as a business project manager providing Strategic direction for proposed projects and managing multiple in-flight projects :
1. Initiated projects with the Information Technology organization on behalf of the Energy Generation business division of Luminant
2. Business advisor and subject matter expert on Microsoft Office SharePoint Services 2007 working closely with IT department. Performed most “out of the box” configuration to build and support SharePoint sites
3. Member of RFP committee that vetted and interviewed several vendors for the implementation of SharePoint 2010 Enterprise version
4. Contributed to company strategy for migration and implementation of a SharePoint 2010 environment
5. Allocated and managed resources on the projects
6. Planned, scheduled and facilitated project coordination and status meetings
7. Provided strategic guidance to the business on viability of projects and best approach
8. Reviewed deliverables from project team for accuracy and compliance with requirements
9. Documented and published standards and policies for project implementation
10. Prepared and executed project deliverables such as project plan, budget tracking and implementation plans.
11. Collaborated with resources in diverse geographical locations – worked daily with off-shore resources in Bangalore, India.
12. Extensive documentation of processes and requirements
13. Coordinated projects with third-party vendors when needed
2010 : 2012
Luminant
Technology Application Specialist
About
I am an accomplished business leader and ICT professional with over 21 years experience. I have completed a degree in Management Information Systems (BSC-IT) and a Masters in Business (MBA). I also have extensive experience in Information Technology designing applications, testing, requirements analysis, information security, managing projects and leading resources. I am hard working and work well with people. I am experienced in working with globally diverse, cross-functional, and cross-organizational teams. I have also successfully transitioned my education and experience to leading Operations by leveraging my leadership, detail orientation and organizational skills.
Notable skills include: IT Business analysis and Project management experience with leading industry certifications: Agile certified professional - PMI-ACP and Certified Scrum Product Owner - CSPO. I am also ITIL V3 certified with full cycle SDLC experience as well as experience, collaborating with diverse and globally disbursed teams. I have excellent communication and inter-personal skills, and diverse industry experience including Telecoms, Utilities (Power Generation), Financial services and mining.
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