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Carrie DeHerrera, PhD, MBA
PhD in Management and Organizational Leadership. Experience: Management, Leadership, Consulting, Coaching & Mentorship. Military, Law Enforcement, Licensing, Investigations, Health Care, Government, Awareness & Training.
Sacramento, CA, United States
Details
Experience:
Develop and implement a comprehensive privacy and information security awareness strategy and training program. Lead a team of privacy information security professionals responsible for delivering training and awareness initiatives. Ensure compliance with privacy regulations and industry best practices, incorporating them into training materials and programs. Collaborate with cross-functional teams to identify and address privacy and security risks and develop mitigation strategies. Conduct regular assessments of training needs and effectiveness, making necessary adjustments to the program as required. Stay up to date with evolving privacy regulations and information security trends, incorporating them into training materials and programs. Manage relationships with external vendors or consultants, as needed, for training development and delivery. Foster a culture of privacy and information security awareness throughout the organization by promoting best practices and providing ongoing education. Develop and deliver training sessions, workshops, and presentations on privacy information security topics. Monitor and report on the effectiveness of the privacy and information security awareness program to executives.
2023 : Present
Sutter Health
Manager Regulatory Privacy Information Security Awareness & Training
Directed staff in the development, approval and statewide distribution of health care policies, operational procedures, clinical care guides, forms, regulations and Health Care Department Operations Manual (HCDOM) to ensure appropriate and timely treatment is provided to patients according to California Correctional Health Care Services (CCHCS) and Division of Health Care Services mission, vision and goals. Utilized effective communication skills, organizational skills, and teamwork in the coordination of workgroups, internal stakeholder meetings and review and approval processes with executive leadership. Oversaw staff work and research to ensure applicable laws, rules and regulations are properly drafted and made effective. Developed and implemented standardized performance standards and expectations to ensure uniformity of services. Assigned workloads, sets priorities, and monitored work progress. Consulted and coordinated with all staff levels and other agencies including but not limited to institutions, Prison Law Office, Department of State Hospitals, Legislature, Office of Administrative Law, Office of Inspector General, Attorney General, and other California Department of Corrections and Rehabilitation divisions, unions, and Federal courts concerning highly sensitive issues in order to develop and implement regulations, health care policies, operational procedures, forms, care guides and HCDOM. Develops reporting strategies to recognize new and potential issues and trends in changes to health regulations and laws.
2018 : 2021
California Correctional Health Care Services
Staff Services Manager II
Managed a section that is responsible for developing family planning policy for the Medi-Cal Family Planning, Access, Care and Treatment (Family PACT) programs; preparing legislative bill analyses, monitoring and developing interagency agreements and contracts, and quality improvement and utilization management activities. Responsible for planning, organizing, directing, developing,
coordinating, analyzing, evaluating, and approving work of the section staff responsible for Medi-Cal and Family PACT family planning policy and benefit development and implementation, development
of bill analyses, legislative proposals, regulation development, interagency agreement and contract
development and monitoring, and inquiry responses. Supervise staff interpretation, research, and development of legislative proposals, bill analyses, and development of implementation plans for newly enacted legislation. Direct staff in their interpretation and implementation strategies for newly
enacted legislation, new and/or revised policies and benefits, cost containment proposals, and
research projects. Responsible for preparing budget, fiscal, workload and work-plan documents
related to questions and requests for information received related to trailer bill legislation, cost
containment proposals, and budget documents related to Medi-Cal and Family PACT family planning
and reproductive health services benefits and program policies. Supervise the development of project
plans to new and revised policy and benefits.
2016 : 2018
California Department of Health Care Services
Staff Services Manager II (Managerial)
Planned, organized and directed the work of subordinate staff, and was responsible for maintaining health care program standards and effective and efficient management of the health care inquiry portion of the Health Care Correspondence and Appeals Branch (HCCAB). Provided oversight of the patient health care inquiry process and as needed provides a leadership role for HCCAB. Acted independently performing the more complex duties and providing high-level assistance on complex, sensitive, and administrative support including confidential research for the organization. Establishes and maintains good working relationships with management and staff, as well as other departmental offices, institutions and stakeholders in order to exchange information, resolve issues, and complete work activities relative to HCCAB. Managed and supervised complex projects, including the development and/or modification of HCCAB operational standards, statewide policies, procedures, regulations, monitoring/tracking systems, training programs and curricula, program improvement plans, and other activities relating to the patient health care inquiry process. Initiated and managed workgroups dedicated to sensitive and complex patient health care inquiry issues, resolving barriers to progress and effectively utilizes available resources. Provided leadership to office support staff within the HCCAB, setting program priorities and objectives, ensuring appropriate staffing within the program, promoting professional development, and responding to staff concerns.
2015 : 2016
California Department of Corrections and Rehabilitation
Staff Services Manager II (Supervisory)
Planned, organized, directed and managed the day-to-day functions of the Nursing Home Administrator Program. Ensure successful training for participants of Administrator-In-Training Program. Review, process, or investigate citations by CDPH, Licensing & Certification District Offices. Ensure integrity of investigation by providing feedback to the investigator. Conduct complex and sensitive investigations and Informal Conference Hearings. Respond to Public Information Requests and Subpoenas for the Program. Develop, impose, and enforce standards which must be met by individuals in order to receive a license as a nursing home administrator. Ensuring the health and safety of residents by improving licensure requirements, providing timely investigations, and taking appropriate action against Nursing Home Administrators’ who fail to ensure the health and safety of the residents entrusted to them for care. Managed a team that focused on training efficiency and quality standards. Created and implemented Policy & Procedures, Guidelines, and Statute and Regulatory Packages. Documented and maintained reports related to discussions and feedback provided by staff and presented reports to appropriate department heads to enable further improvement. Maintain positive relationships with stakeholders. Ensure timely and accurate licensing processing procedures are completed. Oversight responsibility of the Budget and Financial Analysis, implementation, training, travel and other duties for Fiscal Implementation. Responsible for overseeing the collection of accurate budget information and data. Monitor programs expenditure. Responsible for program allotments, out-of-state travel and equipment.
2014 : 2015
California Department of Public Health
Staff Services Manager I
2023 : Present
Sutter Health
Manager Regulatory Privacy Information Security Awareness & Training
Directed staff in the development, approval and statewide distribution of health care policies, operational procedures, clinical care guides, forms, regulations and Health Care Department Operations Manual (HCDOM) to ensure appropriate and timely treatment is provided to patients according to California Correctional Health Care Services (CCHCS) and Division of Health Care Services mission, vision and goals. Utilized effective communication skills, organizational skills, and teamwork in the coordination of workgroups, internal stakeholder meetings and review and approval processes with executive leadership. Oversaw staff work and research to ensure applicable laws, rules and regulations are properly drafted and made effective. Developed and implemented standardized performance standards and expectations to ensure uniformity of services. Assigned workloads, sets priorities, and monitored work progress. Consulted and coordinated with all staff levels and other agencies including but not limited to institutions, Prison Law Office, Department of State Hospitals, Legislature, Office of Administrative Law, Office of Inspector General, Attorney General, and other California Department of Corrections and Rehabilitation divisions, unions, and Federal courts concerning highly sensitive issues in order to develop and implement regulations, health care policies, operational procedures, forms, care guides and HCDOM. Develops reporting strategies to recognize new and potential issues and trends in changes to health regulations and laws.
2018 : 2021
California Correctional Health Care Services
Staff Services Manager II
Managed a section that is responsible for developing family planning policy for the Medi-Cal Family Planning, Access, Care and Treatment (Family PACT) programs; preparing legislative bill analyses, monitoring and developing interagency agreements and contracts, and quality improvement and utilization management activities. Responsible for planning, organizing, directing, developing,
coordinating, analyzing, evaluating, and approving work of the section staff responsible for Medi-Cal and Family PACT family planning policy and benefit development and implementation, development
of bill analyses, legislative proposals, regulation development, interagency agreement and contract
development and monitoring, and inquiry responses. Supervise staff interpretation, research, and development of legislative proposals, bill analyses, and development of implementation plans for newly enacted legislation. Direct staff in their interpretation and implementation strategies for newly
enacted legislation, new and/or revised policies and benefits, cost containment proposals, and
research projects. Responsible for preparing budget, fiscal, workload and work-plan documents
related to questions and requests for information received related to trailer bill legislation, cost
containment proposals, and budget documents related to Medi-Cal and Family PACT family planning
and reproductive health services benefits and program policies. Supervise the development of project
plans to new and revised policy and benefits.
2016 : 2018
California Department of Health Care Services
Staff Services Manager II (Managerial)
Planned, organized and directed the work of subordinate staff, and was responsible for maintaining health care program standards and effective and efficient management of the health care inquiry portion of the Health Care Correspondence and Appeals Branch (HCCAB). Provided oversight of the patient health care inquiry process and as needed provides a leadership role for HCCAB. Acted independently performing the more complex duties and providing high-level assistance on complex, sensitive, and administrative support including confidential research for the organization. Establishes and maintains good working relationships with management and staff, as well as other departmental offices, institutions and stakeholders in order to exchange information, resolve issues, and complete work activities relative to HCCAB. Managed and supervised complex projects, including the development and/or modification of HCCAB operational standards, statewide policies, procedures, regulations, monitoring/tracking systems, training programs and curricula, program improvement plans, and other activities relating to the patient health care inquiry process. Initiated and managed workgroups dedicated to sensitive and complex patient health care inquiry issues, resolving barriers to progress and effectively utilizes available resources. Provided leadership to office support staff within the HCCAB, setting program priorities and objectives, ensuring appropriate staffing within the program, promoting professional development, and responding to staff concerns.
2015 : 2016
California Department of Corrections and Rehabilitation
Staff Services Manager II (Supervisory)
Planned, organized, directed and managed the day-to-day functions of the Nursing Home Administrator Program. Ensure successful training for participants of Administrator-In-Training Program. Review, process, or investigate citations by CDPH, Licensing & Certification District Offices. Ensure integrity of investigation by providing feedback to the investigator. Conduct complex and sensitive investigations and Informal Conference Hearings. Respond to Public Information Requests and Subpoenas for the Program. Develop, impose, and enforce standards which must be met by individuals in order to receive a license as a nursing home administrator. Ensuring the health and safety of residents by improving licensure requirements, providing timely investigations, and taking appropriate action against Nursing Home Administrators’ who fail to ensure the health and safety of the residents entrusted to them for care. Managed a team that focused on training efficiency and quality standards. Created and implemented Policy & Procedures, Guidelines, and Statute and Regulatory Packages. Documented and maintained reports related to discussions and feedback provided by staff and presented reports to appropriate department heads to enable further improvement. Maintain positive relationships with stakeholders. Ensure timely and accurate licensing processing procedures are completed. Oversight responsibility of the Budget and Financial Analysis, implementation, training, travel and other duties for Fiscal Implementation. Responsible for overseeing the collection of accurate budget information and data. Monitor programs expenditure. Responsible for program allotments, out-of-state travel and equipment.
2014 : 2015
California Department of Public Health
Staff Services Manager I
Company:
Sutter Health
About
I am a results-driven professional with extensive experience in program development, compliance, mentorship and leadership. I have a proven track record of successfully managing diverse teams, setting program priorities, and building positive relationships with stakeholders. My expertise lies in navigating complex environments and implementing effective policies to ensure program integrity and compliance.
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