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Cerene Rotter
Financial Services Professional
Marion, WI, United States
Details
Experience:
2013 : Present
Premier Community Bank
Assistant Vice President Operations and Information Security
Increasing responsibilities, skills and knowledge resulted in coordinating all aspects of the Appleton Deposit Operations Center.
• Established goals that facilitated a cost-effective corporate operation resulting in productivity gains without sacrificing quality.
• Monitored work flow and skill set of employees to ensure highest level of quality work produced.
• Implemented and maintained proof incentive program
• Developed, reviewed, and approved departmental budgets, plans, and goals.
• Scheduled Disaster Recovery (DR) exercises and maintained DR manual for current facility.
• Coached employees in current procedures and provided ongoing training opportunities.
• Enforced controls to ensure quality assurance and compliance to regulations.
• Oversaw daily facilities management operation & OSHA compliance.
• Implemented and maintained risk policies and compliance procedures.
• Facilitated weekly managerial and departmental meetings.
• Successfully integrated several bank acquisitions for the proof operations area and provided training for new staff.
• Effectively migrated paper-based proof system to image capture for overall cost reduction and improved efficiency.
• Developed and implemented ISO quality program spanning multiple locations/departments. Promoted ISO quality program, traveling to operations centers to provide training/ensure ISO compliance. Created procedure manuals and flowcharts. Appointed key contact for ISO auditor during reviews.
1998 : 2013
BMO Harris Bank
Manager - Assistant Vice President Deposit Operations
1995 : 1998
M&I Support Services
Supervisor - Proof Department
Premier Community Bank
Assistant Vice President Operations and Information Security
Increasing responsibilities, skills and knowledge resulted in coordinating all aspects of the Appleton Deposit Operations Center.
• Established goals that facilitated a cost-effective corporate operation resulting in productivity gains without sacrificing quality.
• Monitored work flow and skill set of employees to ensure highest level of quality work produced.
• Implemented and maintained proof incentive program
• Developed, reviewed, and approved departmental budgets, plans, and goals.
• Scheduled Disaster Recovery (DR) exercises and maintained DR manual for current facility.
• Coached employees in current procedures and provided ongoing training opportunities.
• Enforced controls to ensure quality assurance and compliance to regulations.
• Oversaw daily facilities management operation & OSHA compliance.
• Implemented and maintained risk policies and compliance procedures.
• Facilitated weekly managerial and departmental meetings.
• Successfully integrated several bank acquisitions for the proof operations area and provided training for new staff.
• Effectively migrated paper-based proof system to image capture for overall cost reduction and improved efficiency.
• Developed and implemented ISO quality program spanning multiple locations/departments. Promoted ISO quality program, traveling to operations centers to provide training/ensure ISO compliance. Created procedure manuals and flowcharts. Appointed key contact for ISO auditor during reviews.
1998 : 2013
BMO Harris Bank
Manager - Assistant Vice President Deposit Operations
1995 : 1998
M&I Support Services
Supervisor - Proof Department
Company:
Premier Community Bank
About
Results-oriented Financial Services Professional with extensive experience in banking operations, risk management and control, and ISO quality programs. Proven track record of providing leadership and developing/implementing operational effectiveness, business delivery, control, and change/innovation. Strong communication skills used to establish rapport, credibility, and cooperation. Demonstrated project management and organizational skills with focus on ensuring successful outcomes. Recognized for ability to meet challenges in fast-paced, complex, and changing environments.
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