Chad Quakenbush
Details
2015 : 2015
Coached a team consisting of 19 security engineers and lifted team performance by removing impediments wherever possible.
Administered the Cloud Security program backlog and facilitated cross-team communication with other engineering, development, and security teams.
Collaborated with program management from 25 partnering security teams to define the roadmaps to fulfill security requirements across each technology environment.
Cultivated an atmosphere of open communication and growth within the agile team while simultaneously focusing on great user/developer experience.
Orchestrated team ceremonies typically performed by the Product Owner, such as backlog refinement, problem-solving sessions, objective and goal setting, story closure/acceptance review.
Spearheaded projects working with sensitive information, including trade secret and confidential customer data.
2022 : Present
American Express
Information Security Manager
Led two high-performing teams of developers and engineers, and acted as both Product Owner and Scrum Master for both teams while practicing SAFe Agile methodologies.
Managed a US-based team that created back-end API endpoints and logging/monitoring tools, and the team consisted of 2 developers, an architect, and a QA member, developing services, APIs, and apps on Amazon Web Services.
Managed a UK-based team of contractors that created and maintained 3 vehicle inspection applications for mobile devices (iOS and Android) and laptop/desktop, and was very heavily focused on UI/UX design. The team numbers fluctuated, however we always had at least 3-4 developers at any point in time.
Pioneered new machine learning and AI models for our vehicle inspection applications, which automatically detected vehicle damage on images and stored that data in our inventory system.
Streamlined and optimized customer and third-party API integrations, which greatly improved data transfer speeds between internal and 3rd party systems.
Created a new business vertical with vehicle inspection software based on customer feedback, which allowed us to gain new large customers in the used vehicle market.
Improved sprint commitment reliability scores for my teams by around 25% on average.
Facilitated PI planning sessions and ceremonies with international teams across the US, UK, and Europe.
Communicated clear expectations, managed team performance, and built high morale among team members, while working hard to remove impediments.
2019 : 2022
ADESA
Product Owner
As a Managed Service Provider, my job was to consult with around 200 small and medium businesses to help them achieve more success with their IT infrastructure.
Managed a high volume of client projects totaling over $1+ million per year in revenue within my portfolio, including handling sensitive trade secret and confidential information for my customers.
Designed and implemented a variety of new technical processes and procedures to help scale the business.
Facilitated roadmap planning sessions with customers to ensure that all deadlines and objectives were met successfully.
Automated manual activities across the organization to reduce our costs and maximize the use of our resources.
Deployed and maintained 1600+ physical servers running Hyper-V and VMware, thousands of virtual machines, and other pieces of business-critical infrastructure for our customers.
Built and supported cloud architecture and compute resources in Amazon Web Services, which allowed our customers to reduce cost, improve agility, and decrease system downtime while also finding ways to increase security enablement.
Enabled new contracts with small/medium businesses in a variety of industries by aligning them with industry standard infrastructure and equipment, such as storage area networks, firewalls, switches, load balancers, routers, compute resources (on-prem or cloud servers), and more.
Partnered with existing customers to create an IT strategy for their business and assist them with scaling their technology as their business grew.
2015 : 2019
Covi, Inc.
Project Manager
Supported a user environment of around 10,000 users, including support for desktop hardware and applications, Cisco network appliances, and VMware servers and virtual machines.
Created and maintained documentation for customer systems, and assisted with the on-boarding of new customers.
Facilitated network design and engineering sessions, along with a host of architectural reviews for proposed network/server designs.
Improved customer relationships by providing adequate IT support and resources for their business, including long-term strategic planning and roadmapping.
2015 : 2015
Diverse Tech Services
Junior Network Engineer
Skills
Active Directory, Agile Methodologies, Amazon Web Services (AWS), API Development, Azure DevOps, Cisco Routers, Cloud Applications, Cloud Computing, Coaching, Confluence, Cost Management, Customer Relationship Management (CRM), Customer Service Management, Enterprise Architecture, Enterprise Risk Management, Google Cloud Platform (GCP), IT Infrastructure Management, IT Service Management, Jira, Kanban, Machine Learning, Mac OS, Microsoft Azure, Microsoft Office, Miro Collaboration Platform, Networking, Office 365, Okta Identity Cloud, Operating Systems, PI Planning, Project Cost Planning, Project Management, Proposal Writing, Remote Access, Risk Management, Scaled Agile Framework, Scrum, Security Management, Software Development Life Cycle (SDLC), Team Leadership, Technical Support, Technology Roadmapping, Troubleshooting, User Interface Prototyping, VMware, Voice over IP (VoIP), Windows 7, Windows 8, Windows 8.1, Windows Server
About
Accomplished IT Project Manager with a strong background in infrastructure, networking, security, software development lifecycle, and agile methodologies. My primary focus through my career has been on managing projects relating to cloud infrastructure, security, and risk management.
I've been in the IT industry for around 8 years and have worked on every project from traditional on-prem infrastructure management, to network architecture design, security and IT risk management consultations, compliance and regulatory reviews, merger and acquisition due diligence, long-term IT roadmapping, IT asset management, project cost planning, front-end UI design, machine learning and artificial intelligence models, and more!
Beyond my technical skill and understanding, I'm great at building strong, high-performing teams in enterprise environments. Cultivating a great team culture and relaxed (yet productive) work environment is something that I pride myself on.
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