Chris Di Filippo
Details
City University of New York-John Jay College of Criminal Justice
2018 : Present
Citi
Technical Information Security Officer
In this role, I managed product performance, involving quality, service, support, and cost; ensured product's market competitiveness and effectiveness. I acted as SME in Global Technology, and oversaw software, operating system, and peripheral equipment service migrations along with continuous improvements for 380,000 desktops. I also coordinated with product owners in defining personas, and identifying technology needs for every worker companywide.
2014 : 2018
Citi
Vice President, End User Services, Product Management
I was promoted to serve as SME and manage vital projects, including global desktop optimization, print optimization, virtual UAT, and Windows 7 installation. I collaborated with vendors to create global deployment system for local systems administrators. I selected vendors, negotiated contracts, and gathered data for costing out upgrades. I drove transition of core operating platform from Windows XP to Windows 7 and from local hardware to virtual desktop environment through Citrix; upgraded MS Project and Visio from 2003 to 2010. I also assisted system administrators in transferring print queues to 64bit while administering status from conception to completion in North America and Latin America.
2011 : 2014
Citi
Vice President, Global Desktop Integration
2010 : 2011
Citi
Vice President, Manager, Expert Support
Skills
Analytical Skills, Business Analysis, Business Continuity, Business Process, Business Process Improvement, Business Process Re-engineering, Change Management, Cybersecurity, Desktop Support Management, Disaster Recovery, Enterprise Architecture, Financial Services, Global Delivery, Governance, Incident Management, Information Security, Information Security Management, Information Technology, Infrastructure, Integration, IT Audit, ITIL, IT Infrastructure Management, IT Management, IT Operations, IT Security Policies, IT Service Management, IT Strategy, Offshoring, Outsourcing, PMO, PMP, Process Improvement, Program Management, Project Delivery, Project Management, Project Portfolio Management, Requirements Analysis, Requirements Gathering, Risk Management, SDLC, Security, Service Delivery, SharePoint, Solution Architecture, SQL, System Deployment, Vendor Management, Visio, Vulnerability Assessment, Negotiation, Software Project, Cross-functional Team, Software Documentation, Data Center, Quality Assurance, Project Portfolio, CRM, Enterprise Software, Business Intelligence, Budgets, Project Planning, Business Requirements, Strategic Planning, Databases, Networking, Cross-functional Team Leadership
About
I am an accomplished, forward-thinking Information Security Officer (CISSP in progress) with a portfolio of success driving information security, end user services, global integrations, technical support, and systems administration for American multinational investment bank and financial services corporation, Citi. Over my career, I have been instrumental in piloting business-critical IT transformations, establishing new policies and best practices, and significantly improving confidentiality, integrity, and availability of restricted & private data. My areas of expertise include:
✔Information Security
✔Cyber Security Strategies
✔Standards Adherence
✔Regulatory Compliance
✔Virtualization
✔Network Infrastructure
✔Migrations & Integrations
✔System Upgrades
✔Project Management
✔Risk Identification & Mitigation
✔Root Cause Analysis
✔Process Improvement
✔Cross-Functional Leadership
✔Vendor Relations
✔Contract Negotiations
✔Best Practices
✔Issue Resolution
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