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Christian Farinas
Analyst, TSG Information Security, Risk and Compliance
Atlanta, GA, United States
Details
Education:
Bachelors of Business Administration (B.B.A.)
Business Administration and Management, General
Valdosta State University
2009 : 2012
Bachelor's Degree
International Business
Valdosta State University
2009 : 2012
Associate's Degree
Business Administration and Management, General
Gordon State College
2006 : 2009
Business Administration and Management, General
Valdosta State University
2009 : 2012
Bachelor's Degree
International Business
Valdosta State University
2009 : 2012
Associate's Degree
Business Administration and Management, General
Gordon State College
2006 : 2009
Experience:
2023 : Present
Bain & Company
Senior Analyst, TSG Information Security, Risk and Compliance
2021 : 2023
Bain & Company
Analyst, TSG Information Security, Risk and Compliance
2021 : 2021
Bain & Company
TSG Senior Analyst
- Take ownership from start to finish, investigate, troubleshoot, and resolve hardware and software problems on computer systems and other supported hardware (Mobile devices, phones, voicemail, projectors, etc.)
- Perform consistent follow-up with user to ensure complete resolution and user satisfaction
- Maintain accurate inventory database, repair log and activity log
- Proactively identify and complete TSG projects that add value to the department and/or our customers
- Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
- Build and deploy standard notebook and desktop computers
- Support Audio-Visual equipment (Projectors, Videoconference Units)
- Use Active Directory to create and manage user accounts and set permissions
- Develop best practices in the IT environment through experience sharing
- Coordinate off-site repairs with external vendors
- Participate in Global projects if requested
- Work with other TSG staff to test new applications and upgrades
- Be an informal resource for all technical issues, questions, and comments that customers need clarification with. This includes work-related and non-work-related topics such as setting up home networks, discussing current events in technology, advice about purchasing a new computer, and other technology-related issues that people commonly encounter.
- Monitor backups and periodically test restoring backed-up data
- Assist in supervising and training more junior TSG staff
- Monitor and order supplies and equipment as needed
- Provide network and customer support at offsite events
- Maintain and update computer images
- Provide off-hours, weekend and holiday pager coverage as needed
- Lead end user training programs
- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues
2019 : 2021
Bain & Company
TSG Analyst
2015 : 2019
Bain & Company
TSG Coordinator
Bain & Company
Senior Analyst, TSG Information Security, Risk and Compliance
2021 : 2023
Bain & Company
Analyst, TSG Information Security, Risk and Compliance
2021 : 2021
Bain & Company
TSG Senior Analyst
- Take ownership from start to finish, investigate, troubleshoot, and resolve hardware and software problems on computer systems and other supported hardware (Mobile devices, phones, voicemail, projectors, etc.)
- Perform consistent follow-up with user to ensure complete resolution and user satisfaction
- Maintain accurate inventory database, repair log and activity log
- Proactively identify and complete TSG projects that add value to the department and/or our customers
- Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
- Build and deploy standard notebook and desktop computers
- Support Audio-Visual equipment (Projectors, Videoconference Units)
- Use Active Directory to create and manage user accounts and set permissions
- Develop best practices in the IT environment through experience sharing
- Coordinate off-site repairs with external vendors
- Participate in Global projects if requested
- Work with other TSG staff to test new applications and upgrades
- Be an informal resource for all technical issues, questions, and comments that customers need clarification with. This includes work-related and non-work-related topics such as setting up home networks, discussing current events in technology, advice about purchasing a new computer, and other technology-related issues that people commonly encounter.
- Monitor backups and periodically test restoring backed-up data
- Assist in supervising and training more junior TSG staff
- Monitor and order supplies and equipment as needed
- Provide network and customer support at offsite events
- Maintain and update computer images
- Provide off-hours, weekend and holiday pager coverage as needed
- Lead end user training programs
- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues
2019 : 2021
Bain & Company
TSG Analyst
2015 : 2019
Bain & Company
TSG Coordinator
Company:
Bain & Company
Years of Experience:
14
Spoken Language:
English, Spanish
Skills
Access, Bilingual - Spanish, Building Computers, Computer Hardware, Computer Software, Computer Software Training, Customer Service, Customer Support, Leadership, Management, Microsoft Access, Microsoft Excel, Microsoft Exchange, Microsoft Frontpage, Microsoft Office, Microsoft Office 2007, Microsoft Outlook, Microsoft Word, OS X, Outlook, Problem Solving, Public Speaking, Team-oriented, Team Leadership, Teamwork, Troubleshooting, Ubuntu
About
Senior Analyst, TSG Information Security, Risk and Compliance
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