Christine D. D.
Details
Harris Health System
Information Security
2017 : 2019
nVision Consulting Group
Senior Consultant
2014 : 2017
Cascade Business Group
Senior Consultant
• Developed and implemented Quote to Order Process for Managed Services division
• Responsible for departmental management of internal billing system integration
• Successfully integrated audit controls of three legacy companies to obtain SOC 2 certification
• Collaborate and manage cooperative relationships with Operations and Infrastructure teams to help implement new MSP technology platform
• Managed internal processes to ensure alignment with internal finance requirements
• Initiated and completed internal audit of partner support contracts to capture lost revenue and implement improved program processes
• Responsible for creating documentation and processes for newly developed MSP offerings
• Worked with legal counsel to develop consolidated organizational MSA and MSP Amendment
2004 : 2014
Presidio West
Sr. Manager of Process and Quality, Managed Services
• Responsible for billing and contracts administration of international IT project, accounting for over half of Managed Services monthly revenue
• Managed and provided operational training for newly acquired company personnel
• Responsible for departmental management of first company SAS 70 audit, working closely with Internal Audit
• Responsible for documentation of all internal processes
• Served as Change Advisory Board (CAB) Manager
• Analyzed and delivered weekly reports to management : revenue, renewals, operational KPI’s, and other metrics as requested
2004 : 2010
INX
Project Manager
Skills
Analytical Skills, business analysis, business analytics, Business Process, business process improvement, Business Process Management, change management, cisco call manager, cisco technologies, Communication, Consulting, Continuous Improvement, Cross-functional Team Leadership, Customer Experience, Customer Experience Management, Customer Relationship Management (CRM), data center, enterprise software, Information Technology, infrastructure, integration, ip, IT Compliance, itil, it management, it service management, ITSM, it strategy, managed services, Management, networking, operational process analysis, Process Improvement, process optimization, product lifecycle management, professional services, program management, project management, Security, soc 3, Software as a Service (SaaS), Standards Compliance, telecommunications, training, unified communications, vendor management, voip, wireless, virtualization, cloud computing, vmware, disaster recovery, network design, wan, network engineering, tcp/ip, network security, storage area networks, system deployment, network architecture, firewalls, ccna, vpn, pre-sales, compliance, Operational Process, Product Lifecycle
About
Successful, driven Senior Consultant with 15+ years of progressive experience leading the delivery and management of complex programs and services. I identify, manage, and resolve program risks and proactively seek out and capitalize on synergies. I lead cross-functional, internal teams and work closely with leadership to ensure deliverables and drive each assignment to successful completion.
A few of my credentials include:
■ A dynamic history of providing seamless program administration, development, and redesign.
■ ITIL expert certification and high knowledge and practical application of industry best practices.
As a leader, I coach and mentor team members and create and implement program standards. I forge strong relationships with vendors and work well with all levels of management.
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