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Christopher Clark
Information Security Officer at Texas Health Resources
United States
Details
Experience:
• Monitor and audit the security of critical systems to ensure appropriate system administrative actions are being performed and noted irregularities are reported and investigated.
• Conduct application, system and vendor risk assessments to identify potential threats and vulnerabilities.
• Continually coordinate with application owners, system administrators and vendors to develop plans to remediate identified threats and vulnerabilities while establishing methods to measure and report remediation progress per established security procedures.
• Investigate security incidents to identify issues and areas that may require new security measures, policy revisions and targeted security awareness training.
• Ensure organizational compliance with approved security program processes, procedures, policies, standards and controls.
• Research new developments in Security to foster opportunities to recommend, develop and implement new security policies, procedures, standards, controls and operating doctrines across the enterprise.
• Proven success in managing project scopes by combining technical, analytical and problem-solving skills to drive projects to high-quality and punctual completion.
• Develop, manage and establish a robust enterprise Security Awareness Training & Communication Program.
• Ensure authorization agreements, security controls and standards are established with third party vendors.
• Regularly analyze business contracts, evaluate business associate agreements and work closely with entity legal department as part of standard review processes to ensure projects and tasks are implemented based on a fiduciary responsibility to stakeholders.
• Define, establish and manage security risk metrics and track the effectiveness of current measures implemented in the organization.
• Routinely required to balance risk mitigation with business needs.
2010 : Present
Texas Health Resources
Information Security Officer
• Managed and coordinated activities to enable business transformation and growth through the applied use of the ITIL Service Lifecycle framework.
• Provided input and coordinated the development of revised processes to maintain Continual Service Improvement (CSI) with all IT Service Management key processes.
• Used professional expertise to integrate work and make operating decisions on escalated issues.
• Exceeded measures for accountable objectives where goals and operational processes were defined.
• Managed reporting to gather and socialize metrics that drove organizational improvement.
Service Desk Trainer / Analyst II
October 2010 - July 2012 (1 year 9 months) | Arlington, TX
• Kept abreast of all functions, changes and enhancements to provide technical support on numerous multiple supported Electronic Health Record (EHR) and non-Electronic Health Record applications.
• Obtained thorough knowledge and understanding of the end-to-end process to answer inquiries and resolve requests.
• Represented the organization as an IT liaison for customers and third party vendors to remediate system related issues.
• Developed, implemented and maintained the Service Desk training program while training new agents in the phase training method adopted by the department.
• Greatly contributed to the department’s goal of meeting and exceeding all department Service Level Agreements (SLA).
• Defined, established and managed Service Desk metrics to drive desired department performance.
2010 :
Texas Health Resources
IT Service Management Process Manager
• Consulted with technology and application managers to provide support to business partners and clients on numerous supported applications.
• Acted as a liaison for business partners and clients to address inquiries, requests and incidents related to the organization.
• Identified vulnerabilities, recommended corrective measures and ensured the adequacy of existing organizational policies, procedures, standards and controls.
• Provided plan input to internal support team schedules to determine route logistics for field service technicians designated for delivery and support of clients at multiple locations.
• Understood the end-to-end process and was able to review, prioritize and work queued requests and incidents while keeping a high sense of urgency at all times.
• Built and sustained business and client relationships by remaining client focused.
2008 : 2010
Bank of America
Systems Support Analyst II
• Led efforts in the design and development of creative technical solutions to aide clients in obtaining their business and financial needs.
• Developed sales and client support staff to meet and exceed sales goals.
• Tracked sales staff efficiency to obtain maximum resource allocation of allotted staff.
• Provided best in class service to clients in order to stimulate organizational growth.
• Achieved client satisfaction by working in concert with project managers, engineers and technicians throughout the organization.
2001 : 2008
Integrated Network & Communications Group
Sales Manager
• Partnered with corporate clients to design and develop creative telecommunication solutions to aide in achieving their business and financial needs.
• Strengthened business relationships with new and established clients to deepen company and client affiliations.
• Precisely ordered equipment and supplies based on clients’ needs to eliminate company overage costs.
• Coordinated and validated successful implementation of products and services by ensuring timely delivery and client satisfaction.
• Exceeded divisional sales goals by working in conjunction with upper management, operations and technical support.
2000 : 2001
Sprint
Business Account Executive
• Conduct application, system and vendor risk assessments to identify potential threats and vulnerabilities.
• Continually coordinate with application owners, system administrators and vendors to develop plans to remediate identified threats and vulnerabilities while establishing methods to measure and report remediation progress per established security procedures.
• Investigate security incidents to identify issues and areas that may require new security measures, policy revisions and targeted security awareness training.
• Ensure organizational compliance with approved security program processes, procedures, policies, standards and controls.
• Research new developments in Security to foster opportunities to recommend, develop and implement new security policies, procedures, standards, controls and operating doctrines across the enterprise.
• Proven success in managing project scopes by combining technical, analytical and problem-solving skills to drive projects to high-quality and punctual completion.
• Develop, manage and establish a robust enterprise Security Awareness Training & Communication Program.
• Ensure authorization agreements, security controls and standards are established with third party vendors.
• Regularly analyze business contracts, evaluate business associate agreements and work closely with entity legal department as part of standard review processes to ensure projects and tasks are implemented based on a fiduciary responsibility to stakeholders.
• Define, establish and manage security risk metrics and track the effectiveness of current measures implemented in the organization.
• Routinely required to balance risk mitigation with business needs.
2010 : Present
Texas Health Resources
Information Security Officer
• Managed and coordinated activities to enable business transformation and growth through the applied use of the ITIL Service Lifecycle framework.
• Provided input and coordinated the development of revised processes to maintain Continual Service Improvement (CSI) with all IT Service Management key processes.
• Used professional expertise to integrate work and make operating decisions on escalated issues.
• Exceeded measures for accountable objectives where goals and operational processes were defined.
• Managed reporting to gather and socialize metrics that drove organizational improvement.
Service Desk Trainer / Analyst II
October 2010 - July 2012 (1 year 9 months) | Arlington, TX
• Kept abreast of all functions, changes and enhancements to provide technical support on numerous multiple supported Electronic Health Record (EHR) and non-Electronic Health Record applications.
• Obtained thorough knowledge and understanding of the end-to-end process to answer inquiries and resolve requests.
• Represented the organization as an IT liaison for customers and third party vendors to remediate system related issues.
• Developed, implemented and maintained the Service Desk training program while training new agents in the phase training method adopted by the department.
• Greatly contributed to the department’s goal of meeting and exceeding all department Service Level Agreements (SLA).
• Defined, established and managed Service Desk metrics to drive desired department performance.
2010 :
Texas Health Resources
IT Service Management Process Manager
• Consulted with technology and application managers to provide support to business partners and clients on numerous supported applications.
• Acted as a liaison for business partners and clients to address inquiries, requests and incidents related to the organization.
• Identified vulnerabilities, recommended corrective measures and ensured the adequacy of existing organizational policies, procedures, standards and controls.
• Provided plan input to internal support team schedules to determine route logistics for field service technicians designated for delivery and support of clients at multiple locations.
• Understood the end-to-end process and was able to review, prioritize and work queued requests and incidents while keeping a high sense of urgency at all times.
• Built and sustained business and client relationships by remaining client focused.
2008 : 2010
Bank of America
Systems Support Analyst II
• Led efforts in the design and development of creative technical solutions to aide clients in obtaining their business and financial needs.
• Developed sales and client support staff to meet and exceed sales goals.
• Tracked sales staff efficiency to obtain maximum resource allocation of allotted staff.
• Provided best in class service to clients in order to stimulate organizational growth.
• Achieved client satisfaction by working in concert with project managers, engineers and technicians throughout the organization.
2001 : 2008
Integrated Network & Communications Group
Sales Manager
• Partnered with corporate clients to design and develop creative telecommunication solutions to aide in achieving their business and financial needs.
• Strengthened business relationships with new and established clients to deepen company and client affiliations.
• Precisely ordered equipment and supplies based on clients’ needs to eliminate company overage costs.
• Coordinated and validated successful implementation of products and services by ensuring timely delivery and client satisfaction.
• Exceeded divisional sales goals by working in conjunction with upper management, operations and technical support.
2000 : 2001
Sprint
Business Account Executive
Company:
Texas Health Resources
About
A seasoned professional seeking an opportunity to utilize my extensive knowledge in Information Security, Risk Management, Compliance, IT Service Management and IT System Support. Well-versed in business development, project management and developing refined process models for delivery. A creative, organized and results oriented professional, with major strengths in the areas of corporate and customer interaction, leadership and decision making.
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