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Christopher Falk
Integrated Communications Sr Specialist at SAP
Gilbert, AZ, United States
Details
Education:
Bachelor’s Degree
Religion/Religious Studies
Faith Evangelical College & Seminary
2013 : 2015
Religion/Religious Studies
Faith Evangelical College & Seminary
2013 : 2015
Experience:
Provides best possible customer and executive communication content during a cyber security escalation, collaborates with Outage Escalation Lead (OEL), Incident Response Commander, and other entities.
Ensures that SAP field colleagues, SAP executive board, and customers receive precise and timely information and communications according to legal requirements, and ensures SAP maintains the customer trust relationship
Understands and explains legal reporting and communication requirements, and provides ad hoc enablement to cyber SWAT operatives such as LoB representatives
Prepares content and briefs for SAP executives including Board, Regional Executives and Sales Leaders
Ensures the quality of information and communication that is delivered to the SAP board, field, and customers
2021 : Present
SAP
Senior Cybersecurity Communications Specialist
Selected for a 6 month Fellowship with SAP Commerce Cloud.
Collaborate with customers in planning and implementing activities related to their SAP C/4HANA solutions.
Manage and help resolve customers’ technical support, service, and infrastructure issues to their satisfaction
Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues.
Proactively monitor technical issues pertaining to the products that the team is supporting and make recommendations to reduce the risk or impact of similar problems in the future
2021 : 2021
SAP
Technical Account Manager
A/V Office Build Out Consultant
Ensure SAP A/V standards across all build out projects including remodels and new constructions
Coordinate with external vendors and ensure installation meets SAP quality standards.
Work against project deadlines to ensure 100% A/V readiness by site launch/relaunch
Ensured that SAP Audio and Video Conferencing technology standards are upheld during new construction, office relocation and office decommission projects.
Reviewed and approved A/V conferencing landscapes.
Selected A/V vendors through competitive RFP and bidding process.
Reviewed and awarded and amended contracts with A/V Integrators
Ordered and coordinated all OFCI A/V equipment to project sites
Simplify IT :
Content contributor in monthly End User Training webinars.
Client Engagement :
Actively reach out to Lines of Business to discover areas of opportunity internal within SAP.
Assist Lines of Business achieve goals by using existing implemented technology
Help maintain a positive relationship between diverse Lines of Business and SAP IT
Executive Support :
Assist dedicated Executive Support staff to ensure any Executive downtime is addressed in a timely manner not to exceed one hour.
Proactively monitored Executive IT experience and ensure top IT performance by Executive Staff.
2018 : 2021
SAP Concur
IT Consultant
Project Management and Coordination for local and global IT projects including machine deployment and security compliance.
Authored training and technical troubleshooting documentation for Global ITSD teams.
Facilitate weekly New Hire Orientation
Concur Internship Program IT Lead
Executive Support point of contact
Desktop/Laptop/Phone Deployment
Deploy desktop/laptop/phone hardware and related peripherals (printers etc.).
Deploy desktop/laptop software images.
Desktop/Laptop/Phone Maintenance and Support
Manage and support desktop/laptop hardware and related peripherals, network operating systems, and end-user software applications.
Problem Solving & Troubleshooting (Tier 2 Help Desk Support)
Perform on-site analysis, diagnosis, and resolution of complex desktop device and phone unit problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
2016 : 2018
SAP Concur
Desktop Support Analyst
Assists in identifying trends in continuing hardware, software or systems problems.
Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
Maintains regular and consistent attendance and punctuality.
Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.
2015 : 2016
Starbucks
Enterprise Help Desk Analyst 1
Ensures that SAP field colleagues, SAP executive board, and customers receive precise and timely information and communications according to legal requirements, and ensures SAP maintains the customer trust relationship
Understands and explains legal reporting and communication requirements, and provides ad hoc enablement to cyber SWAT operatives such as LoB representatives
Prepares content and briefs for SAP executives including Board, Regional Executives and Sales Leaders
Ensures the quality of information and communication that is delivered to the SAP board, field, and customers
2021 : Present
SAP
Senior Cybersecurity Communications Specialist
Selected for a 6 month Fellowship with SAP Commerce Cloud.
Collaborate with customers in planning and implementing activities related to their SAP C/4HANA solutions.
Manage and help resolve customers’ technical support, service, and infrastructure issues to their satisfaction
Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues.
Proactively monitor technical issues pertaining to the products that the team is supporting and make recommendations to reduce the risk or impact of similar problems in the future
2021 : 2021
SAP
Technical Account Manager
A/V Office Build Out Consultant
Ensure SAP A/V standards across all build out projects including remodels and new constructions
Coordinate with external vendors and ensure installation meets SAP quality standards.
Work against project deadlines to ensure 100% A/V readiness by site launch/relaunch
Ensured that SAP Audio and Video Conferencing technology standards are upheld during new construction, office relocation and office decommission projects.
Reviewed and approved A/V conferencing landscapes.
Selected A/V vendors through competitive RFP and bidding process.
Reviewed and awarded and amended contracts with A/V Integrators
Ordered and coordinated all OFCI A/V equipment to project sites
Simplify IT :
Content contributor in monthly End User Training webinars.
Client Engagement :
Actively reach out to Lines of Business to discover areas of opportunity internal within SAP.
Assist Lines of Business achieve goals by using existing implemented technology
Help maintain a positive relationship between diverse Lines of Business and SAP IT
Executive Support :
Assist dedicated Executive Support staff to ensure any Executive downtime is addressed in a timely manner not to exceed one hour.
Proactively monitored Executive IT experience and ensure top IT performance by Executive Staff.
2018 : 2021
SAP Concur
IT Consultant
Project Management and Coordination for local and global IT projects including machine deployment and security compliance.
Authored training and technical troubleshooting documentation for Global ITSD teams.
Facilitate weekly New Hire Orientation
Concur Internship Program IT Lead
Executive Support point of contact
Desktop/Laptop/Phone Deployment
Deploy desktop/laptop/phone hardware and related peripherals (printers etc.).
Deploy desktop/laptop software images.
Desktop/Laptop/Phone Maintenance and Support
Manage and support desktop/laptop hardware and related peripherals, network operating systems, and end-user software applications.
Problem Solving & Troubleshooting (Tier 2 Help Desk Support)
Perform on-site analysis, diagnosis, and resolution of complex desktop device and phone unit problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
2016 : 2018
SAP Concur
Desktop Support Analyst
Assists in identifying trends in continuing hardware, software or systems problems.
Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
Maintains regular and consistent attendance and punctuality.
Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.
2015 : 2016
Starbucks
Enterprise Help Desk Analyst 1
Company:
SAP
Years of Experience:
9
Spoken Language:
English
Skills
Client Relations, Coaching, Communication, Community Outreach, Crisis Communications, Customer Escalation Management, Cybersecurity Incident Response, Employee Learning & Development, Employee Relations, Employee Training, Event Planning, Interpersonal Communication, Interpersonal Skills, Inventory Management, Leadership, Leadership Communication, Management, Mentoring, Microsoft Office, Microsoft Word, Professional Communication, Public Speaking, Social Networking, Time Management, Training
About
IT and Communication professional, avid reader and relentless SAP evangelist.
Recognized as a top performer, I have been nominated for SAPs “Growth Beyond Team” and “Catalyst” development programs.
My background uniquely harmonizes my communication abilities with technological knowledge.
As an Integrated Outage Communication Sr. Specialist, I adjust writing style, technical jargon, voice and tone to varying target audiences.
When not authoring communications I can be found researching process improvements, automation and tools or creatively discovering ways to add value to myself and my team.
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