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Christopher Mercier
Tier III Support Specialist at Sagenet
Douglasville, GA, United States
Details
Experience:
-Provide timely incident response and troubleshooting for VSAT and terrestrial network outages
-Operate satellite hub and terrestrial communication systems, including ability to analyze, troubleshoot and resolve high level technical problems
-Provide technical support to customer and engineering in fault isolation of satellite hub, networking and other communication equipment
-Interface with customers and the Network Management Center (NMC) to resolve network and VSAT problems
-Support of networks running Prysms, Fortinet, Cisco Meraki, Aerohive
2014 : Present
SageNet
Tier III Support Specialist at Sagenet
2013 :
Gwinnett Technical College
Information Security Specialist Student
-Supervised ; deployed, operated and sustained ground based satellite and beyond line-of-sight wideband equipment
- Managed installation, calibration, testing and maintenance of C2 systems & related subsystems valued at$30M
- Monitored, analyzed, directed performance checks/measurements to ensure acceptable performance with Technical Order Standards.
-Erected, configured, and troubleshot Line-of-Sight, troposcatter, and satellite communications equipment
-Sustained communications links by coordinating with satellite controllers to verify equipment operation status
- Conducted periodic maintenance/operations checks and inventoried systems and support equipment.
2007 : 2012
United States Air Force
RF Transmission Systems
Deployment Preparations for future deployers
2011 : 2012
United States Air Force
Unit Deployment Manager
-Operate satellite hub and terrestrial communication systems, including ability to analyze, troubleshoot and resolve high level technical problems
-Provide technical support to customer and engineering in fault isolation of satellite hub, networking and other communication equipment
-Interface with customers and the Network Management Center (NMC) to resolve network and VSAT problems
-Support of networks running Prysms, Fortinet, Cisco Meraki, Aerohive
2014 : Present
SageNet
Tier III Support Specialist at Sagenet
2013 :
Gwinnett Technical College
Information Security Specialist Student
-Supervised ; deployed, operated and sustained ground based satellite and beyond line-of-sight wideband equipment
- Managed installation, calibration, testing and maintenance of C2 systems & related subsystems valued at$30M
- Monitored, analyzed, directed performance checks/measurements to ensure acceptable performance with Technical Order Standards.
-Erected, configured, and troubleshot Line-of-Sight, troposcatter, and satellite communications equipment
-Sustained communications links by coordinating with satellite controllers to verify equipment operation status
- Conducted periodic maintenance/operations checks and inventoried systems and support equipment.
2007 : 2012
United States Air Force
RF Transmission Systems
Deployment Preparations for future deployers
2011 : 2012
United States Air Force
Unit Deployment Manager
Company:
SageNet
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