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Colby Ratzlaff
Information Security Administrator at ICM Inc.
Wichita, KS, United States
Details
Experience:
2017 : Present
ICM Inc
Information Security Administrator II
Assist 275+ clients with technical issues, both physically and remotely
Manage various projects : hardware setups, Barracuda Email Security Implementations
Support and manage various applications and operating systems
Manage user account information and implement appropriate security measures
2016 : 2017
High Touch Technologies
Technology Solutions Technician
Project lead for scan and upload process to imagesilo. Corrdinated teams in Carson, CA; Miami, OK; and Blenheim, Canada
Created Various project documentation
Rewired office space at one of our satellite locations
Technical troubleshooting and problem solving with client systems and network components
Configure and operate various virtual machines
2016 : 2016
Hopkins Manufacturing Corporation
IT Intern
Maintain projectors and classroom technology to reduce downtime for professors
Troubleshoot and resolve various network and computer issues on campus
Mount and install televisions and projectors on campus
Setup and provide support for both conferences and presentations on and off-campus
Provide exceptional customer service, working to understand the needs of our clients
Maintain records of service calls and inventory
2015 : 2016
Campus Media Services
Student Technician
Kept hospital grounds and landscaping maintained to provide an inviting atmosphere for patients
Performed various maintenance tasks throughout the hospital to reduce bottlenecks and downtime
2015 : 2015
Newman Regional Health
Maintenance Personnel
ICM Inc
Information Security Administrator II
Assist 275+ clients with technical issues, both physically and remotely
Manage various projects : hardware setups, Barracuda Email Security Implementations
Support and manage various applications and operating systems
Manage user account information and implement appropriate security measures
2016 : 2017
High Touch Technologies
Technology Solutions Technician
Project lead for scan and upload process to imagesilo. Corrdinated teams in Carson, CA; Miami, OK; and Blenheim, Canada
Created Various project documentation
Rewired office space at one of our satellite locations
Technical troubleshooting and problem solving with client systems and network components
Configure and operate various virtual machines
2016 : 2016
Hopkins Manufacturing Corporation
IT Intern
Maintain projectors and classroom technology to reduce downtime for professors
Troubleshoot and resolve various network and computer issues on campus
Mount and install televisions and projectors on campus
Setup and provide support for both conferences and presentations on and off-campus
Provide exceptional customer service, working to understand the needs of our clients
Maintain records of service calls and inventory
2015 : 2016
Campus Media Services
Student Technician
Kept hospital grounds and landscaping maintained to provide an inviting atmosphere for patients
Performed various maintenance tasks throughout the hospital to reduce bottlenecks and downtime
2015 : 2015
Newman Regional Health
Maintenance Personnel
Company:
ICM Inc
Spoken Language:
English
About
I have been interested in technology my entire life. It has always fascinated me, and because of this, I find myself staying involved and up to date with the entire field of technology every chance I get. I am eager to learn about new advances and hardware, and do not shy away from challenges that I face when it comes to troubleshooting or repairs. People often come to me when they have issues with their computers, cellphones, or internet connections.
Conferences Attended:
Infosec World 2018 (Orlando, Florida)
SecureWorld KC 2018 (Kansas City, Kansas)
Profile Photo
