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Crystal Newman, PMP, CISA
IT Manager for Cyber Security at Western Union's Global Headquarters
Denver, CO, United States
Details
Education:
Bachelor of Science - BS
Computer and Information Systems Security/Information Assurance
Metropolitan State University of Denver
AOS
Computer Technology & Networking
College America - Denver
1998 : 2001
Computer and Information Systems Security/Information Assurance
Metropolitan State University of Denver
AOS
Computer Technology & Networking
College America - Denver
1998 : 2001
Experience:
2021 : Present
Western Union
IT Manager
Successfully managed implementation of anti-virus security tool roll-out to over 7,500 servers, on more than 50 domains across 9 business units globally within timeline, yielding a reduction in vulnerability exposure across the enterprise
Implemented a database activity monitoring tool for over 600 on-premise databases, to ensure appropriate event and sign-on logging, and fulfill all compliance and statutory requirements associated with all Payment Card Industry (PCI), Sarbanes-Oxley (SOX), and Service Organization Control (SOC) exams
Presented to Senior Leadership analysis, findings and recommendations of an ongoing Threat Intelligence project which identified tool deficiencies and unfulfilled requirements resulting in project cancellation and overall department savings of over $400,000
Ensured successful leadership of projects which included planning, executing, monitoring, and reporting on key project deliverables and providing timely status and metrics to measure project performance
Responsible for communicating project status, managing budget, tracking issues and risks, and assembling documentation that is needed to ensure key stakeholders and executives were informed of project status
2017 :
Western Union
IT Project Manager - Information Security
Performed financial, operational and compliance/regulatory audits to assess system configurations, security settings, data integrity, user access, and other generally expected IT controls as mandated by SOX, and Certified Information Systems Auditor (CISA) to ensure overall regulatory compliance and satisfactory controls throughout the enterprise
Formulated and communicated comprehensive audit findings and recommendations to senior management and executives, providing an assessment on risk posture across the enterprise
Liaised with multiple cross-functional teams to acquire all Systems Development Life Cycle (SDLC) requirements, testing plans and activities for complex technology implementations throughout Western Union to validate execution and completion of established requirements
2015 : 2017
Western Union
Internal Auditor
Troubleshot application functional issues and coordinated issue resolution with development, technical and operations teams as well as validated all QA testing of scheduled and non-scheduled system fix releases to limit the technical debt and inaccuracy of the financial reports, resulting in a higher quality product to the end users
Developed a new automated reporting solution using system integration within our enterprise network, providing a more secure and reliable method, resulting in a higher level of reporting accuracy and an 80% reduction in work to generate the daily reports
Analyzed 15-30 change requests monthly for existing and future processes to ensure compliance regulations were met with proper internal controls
Effectively worked with internal business partners to define detailed business requirements, perform gap analyses, recommend, facilitate and document solution design and functional specifications for prioritized enhancements and projects for treasury and accounting development teams
2012 : 2015
Western Union Business Solutions
Business Analyst / Senior Financial Systems Analyst
Provided level one problem resolution support to our business partners for over 50 treasury processes and systems to deliver immediate resolution for higher customer satisfaction
Developed and implemented testing and training plans on new functionality and features to end users resulting in 20% less user issues being created and facilitating a smoother change management transition
As Subject Matter Expert (SME), managed and prioritized high volume, high impact work to ensure Western Union’s ability to transact money transfer business through our complex treasury systems network daily, guaranteeing our customer transactions were delivered
Responsible for all audit and SOX requests and requirements as pertained to corporate treasury systems, access, and reporting quarterly and yearly to ensure regulatory and statutory requirements were met
2009 : 2012
Western Union
Production Support Analyst / Financial Systems Analyst
Western Union
IT Manager
Successfully managed implementation of anti-virus security tool roll-out to over 7,500 servers, on more than 50 domains across 9 business units globally within timeline, yielding a reduction in vulnerability exposure across the enterprise
Implemented a database activity monitoring tool for over 600 on-premise databases, to ensure appropriate event and sign-on logging, and fulfill all compliance and statutory requirements associated with all Payment Card Industry (PCI), Sarbanes-Oxley (SOX), and Service Organization Control (SOC) exams
Presented to Senior Leadership analysis, findings and recommendations of an ongoing Threat Intelligence project which identified tool deficiencies and unfulfilled requirements resulting in project cancellation and overall department savings of over $400,000
Ensured successful leadership of projects which included planning, executing, monitoring, and reporting on key project deliverables and providing timely status and metrics to measure project performance
Responsible for communicating project status, managing budget, tracking issues and risks, and assembling documentation that is needed to ensure key stakeholders and executives were informed of project status
2017 :
Western Union
IT Project Manager - Information Security
Performed financial, operational and compliance/regulatory audits to assess system configurations, security settings, data integrity, user access, and other generally expected IT controls as mandated by SOX, and Certified Information Systems Auditor (CISA) to ensure overall regulatory compliance and satisfactory controls throughout the enterprise
Formulated and communicated comprehensive audit findings and recommendations to senior management and executives, providing an assessment on risk posture across the enterprise
Liaised with multiple cross-functional teams to acquire all Systems Development Life Cycle (SDLC) requirements, testing plans and activities for complex technology implementations throughout Western Union to validate execution and completion of established requirements
2015 : 2017
Western Union
Internal Auditor
Troubleshot application functional issues and coordinated issue resolution with development, technical and operations teams as well as validated all QA testing of scheduled and non-scheduled system fix releases to limit the technical debt and inaccuracy of the financial reports, resulting in a higher quality product to the end users
Developed a new automated reporting solution using system integration within our enterprise network, providing a more secure and reliable method, resulting in a higher level of reporting accuracy and an 80% reduction in work to generate the daily reports
Analyzed 15-30 change requests monthly for existing and future processes to ensure compliance regulations were met with proper internal controls
Effectively worked with internal business partners to define detailed business requirements, perform gap analyses, recommend, facilitate and document solution design and functional specifications for prioritized enhancements and projects for treasury and accounting development teams
2012 : 2015
Western Union Business Solutions
Business Analyst / Senior Financial Systems Analyst
Provided level one problem resolution support to our business partners for over 50 treasury processes and systems to deliver immediate resolution for higher customer satisfaction
Developed and implemented testing and training plans on new functionality and features to end users resulting in 20% less user issues being created and facilitating a smoother change management transition
As Subject Matter Expert (SME), managed and prioritized high volume, high impact work to ensure Western Union’s ability to transact money transfer business through our complex treasury systems network daily, guaranteeing our customer transactions were delivered
Responsible for all audit and SOX requests and requirements as pertained to corporate treasury systems, access, and reporting quarterly and yearly to ensure regulatory and statutory requirements were met
2009 : 2012
Western Union
Production Support Analyst / Financial Systems Analyst
Company:
Western Union
Years of Experience:
18
Spoken Language:
English
Skills
Accounting, Business Analysis, Business Process Improvement, Business Requirements, Cross-functional Team Leadership, Finance, Financial Analysis, Financial Services, Internal Audit, Internal Controls, Leadership, Management, Microsoft Excel, Oracle E-Business Suite, Process Improvement, Project Management, Risk Management, Sarbanes-Oxley Act, SDLC, Solution Architecture
About
Experienced Information Technology Project Manager with a demonstrated history of working in the financial services industry. Skilled in Management, Leadership, Internal Audit and Risk Management. Strong program and project management professional with a Bachelor’s Degree focused in Computer Information Systems from Metropolitan State University of Denver.
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