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Dane Clayton
Cybersecurity Engineer/BS and MS in Cybersecurity/Veteran/A+/Net+/Sec+
Jacksonville, FL, United States
Details
Education:
Bachelor's degree
Cybersecurity and Information Assurance
Western Governors University
2023 : 2024
Master of Science - MS
Information Technolgy-Cybersecurity
Florida Institute of Technology
2020 : 2022
Bachelor of Business Administration - BBA
Information Systems Management
University of Technology, Jamaica
2009 : 2012
Cybersecurity and Information Assurance
Western Governors University
2023 : 2024
Master of Science - MS
Information Technolgy-Cybersecurity
Florida Institute of Technology
2020 : 2022
Bachelor of Business Administration - BBA
Information Systems Management
University of Technology, Jamaica
2009 : 2012
Experience:
•Ensuring the smooth operation of security tools and software to maintain confidentiality, integrity, and availability of company Data.
•Troubleshooting multiple IT issues in an enterprise environment and providing technical support to end users as needed.
•Creating and managing user identities.
•Performing identity and access management services.
•Verifying user accounts and enforcing authentication methods such as MFA, VPN connection and Single Sign on.
•Ensuring security measures, such as spam, anti-virus protection, firewalls, and intrusion detection systems, are deployed uniformly and appropriately across the enterprise.
2023 : Present
Availity
Cybersecurity Engineer-Identity and Access Management
•Managing Windows, Mac, and Linux Systems.
•Maintaining networks and network file systems including cloud storage accounts.
•Creating documentation and technical specifications to company staff for assisting with technical issues and compliance adherence for following guidelines such HIPAA and PCI DSS.
•Utilizing remote tools such as windows RDP, Microsoft Teams, Zoom, and other screen share applications to assist end users with software and hardware issues on Windows, Mac, iOS, and android devices.
•Completing and tracking tasks using Salesforce and Jira ticketing systems while escalating problems to the appropriate departments.
2022 : 2023
Availity
Desktop Support-Internal Helpdesk
•Utilized tools such as remote desktop, Microsoft Teams, Zoom, password reset and screen share applications to troubleshoot customer software and operating system issues on Windows, Mac, iOS, and android systems.
•Managed a service desk that would include taking customer calls, responding to chats/emails, logging problems and incidents and providing appropriate solution to IT specific problems.
•Worked a Salesforce and Jira ticketing system to resolve IT issues for users and escalated problems to the appropriate departments.
2020 : 2022
Availity
Client Service Technical Support-External Helpdesk
•Performed engineering tasks that included building and repairing US Navy equipment used for medical services, firefighting capabilities, food preparation, and Naval maritime operations.
•Maintained, oversaw, and logged performance capabilities of US Navy equipment used for warfighting, emergency, and humanitarian services.
•Monitored computer systems and electronic data processing equipment used to process business, scientific, engineering, and government data according to operating instructions.
•Entered commands at a windows command line terminal to configure controls on military computers and peripheral devices.
•Performed daily system checks. This included testing systems, documenting issues, completing backups, and restoring systems to full operation.
•Performed internal audit functions regarding infrastructure maintenance, software maintenance and system and user permissions.
•Performed identity and access management services to restrict unauthorized users from accessing critical systems on US military bases.
•Performed physical security services. This includes allowing or denying personnel access to US Navy data, equipment, and facilities as required.
2016 : 2020
US Navy
US Navy Sailor
● Worked with a ticketing system to resolve customer hardware and software issues on Mac PCs, iPhones and iPads, and other internet of thing’s (IOT) devices, ensuring customer satisfaction, allowing for calls to be escalated to appropriate departments.
● Utilized tools such as remote desktop, password reset and screen share applications to troubleshoot customer software and operating system issues on several versions of Mac, iOS and android systems.
● Managing a service desk that would include taking customer calls and emails, logging problems and incidents and providing appropriate solution to problems with customer devices.
2016 : 2016
Concentrix
Information Technology Support Specialist
•Troubleshooting multiple IT issues in an enterprise environment and providing technical support to end users as needed.
•Creating and managing user identities.
•Performing identity and access management services.
•Verifying user accounts and enforcing authentication methods such as MFA, VPN connection and Single Sign on.
•Ensuring security measures, such as spam, anti-virus protection, firewalls, and intrusion detection systems, are deployed uniformly and appropriately across the enterprise.
2023 : Present
Availity
Cybersecurity Engineer-Identity and Access Management
•Managing Windows, Mac, and Linux Systems.
•Maintaining networks and network file systems including cloud storage accounts.
•Creating documentation and technical specifications to company staff for assisting with technical issues and compliance adherence for following guidelines such HIPAA and PCI DSS.
•Utilizing remote tools such as windows RDP, Microsoft Teams, Zoom, and other screen share applications to assist end users with software and hardware issues on Windows, Mac, iOS, and android devices.
•Completing and tracking tasks using Salesforce and Jira ticketing systems while escalating problems to the appropriate departments.
2022 : 2023
Availity
Desktop Support-Internal Helpdesk
•Utilized tools such as remote desktop, Microsoft Teams, Zoom, password reset and screen share applications to troubleshoot customer software and operating system issues on Windows, Mac, iOS, and android systems.
•Managed a service desk that would include taking customer calls, responding to chats/emails, logging problems and incidents and providing appropriate solution to IT specific problems.
•Worked a Salesforce and Jira ticketing system to resolve IT issues for users and escalated problems to the appropriate departments.
2020 : 2022
Availity
Client Service Technical Support-External Helpdesk
•Performed engineering tasks that included building and repairing US Navy equipment used for medical services, firefighting capabilities, food preparation, and Naval maritime operations.
•Maintained, oversaw, and logged performance capabilities of US Navy equipment used for warfighting, emergency, and humanitarian services.
•Monitored computer systems and electronic data processing equipment used to process business, scientific, engineering, and government data according to operating instructions.
•Entered commands at a windows command line terminal to configure controls on military computers and peripheral devices.
•Performed daily system checks. This included testing systems, documenting issues, completing backups, and restoring systems to full operation.
•Performed internal audit functions regarding infrastructure maintenance, software maintenance and system and user permissions.
•Performed identity and access management services to restrict unauthorized users from accessing critical systems on US military bases.
•Performed physical security services. This includes allowing or denying personnel access to US Navy data, equipment, and facilities as required.
2016 : 2020
US Navy
US Navy Sailor
● Worked with a ticketing system to resolve customer hardware and software issues on Mac PCs, iPhones and iPads, and other internet of thing’s (IOT) devices, ensuring customer satisfaction, allowing for calls to be escalated to appropriate departments.
● Utilized tools such as remote desktop, password reset and screen share applications to troubleshoot customer software and operating system issues on several versions of Mac, iOS and android systems.
● Managing a service desk that would include taking customer calls and emails, logging problems and incidents and providing appropriate solution to problems with customer devices.
2016 : 2016
Concentrix
Information Technology Support Specialist
Company:
Availity
Years of Experience:
8
Skills
Active Directory, Communication, Computer Hardware, Critical Thinking, Customer Service, Cybersecurity, Expeditionary Warfare, Force Protection, Help Desk Support, Identity & Access Management (IAM), Identity Governance, Information Security, Intelligence, Intelligence Community, Mac, Maintenance, Management, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Military Communications, Military Training, networking, Network Security, Problem Solving, Software Development Security, Technical Support, Threat Detection, Threat Management, Vulnerability Management, Windows, Wireless Networking
About
I am a Cybersecurity professional looking to network and connect with other cybersecurity professionals. Contact info: daneclayton99@gmail.com.
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