Daniel Whelan
Details
Marketing/Marketing Management, General
University of Delaware
2004 : 2009
• Helped to build and maintain a world class Cyber Security Operations Center
• Leads a team of analysts and engineers with varying responsibilities from alerting and documentation to project deployment and metric creations for leadership
• Key stakeholder and approver on the security technology content review board
• Delivers quality security outcomes focusing on efficient and timely triage, analysis, escalation and remediation functions
• Oversees the building of security playbooks and process workflows
• Heads collaboration with other security teams and leaders to partner and improve the overall corporate security posture
2020 : Present
T-Mobile
Cybersecurity Operations Manager
Managed all aspects of multiple large and complex security projects within the T-Mobile environment. Ensured that project meetings were conducted to the highest standard, including detailed note-taking, creating action items lists and providing meeting minutes and status reports to key project stakeholders.
• Translated project requirements into detailed project plans including resource management and delivery timelines
• Interfaced with multiple vendors, service organizations, internal end-users, and implementation partners
2019 : 2020
T-Mobile
Sr.Project Manager (Consultant)
Supervise and streamline overall day-to-day activities of 38 technical staff members within the threat analysis center. Conduct analyses to evaluate staff performance and suggestions for improvement. Devise and implement innovative processes and procedures for advanced security technologies. Lead high-level incident response efforts with clients.
• Provided project support of all IT security activities to internal/external clients as per expectation, which resulted in enhancing clients experience and satisfaction.
• Managed the creation of new process documentation and implementation for analysts.
• Ensured proper billing amounts for run and maintain and new analytical services.
• Designed escalation and incident response notifications paths through active collaboration with accounts and clients.
• Participated in new service creations with vendors and account teams.
• Drove analytic teams to exceed identified contractual SLA’s and/or KPI’s.
• Lead the development of ticket, alerting, and client notifications system as per quality standards.
• Improved customer service and business by developing service performance metrics.
• Creates and implements individual development plans and related coaching plans to establish behaviors that will lead to improved metrics
• Managed annual performance reviews for multiple tiers of analysts
• Conduct interviews and recommend talented applicants for hire to maintain a highly skilled Threat Analysis Center
2015 : 2019
DXC Technology
Threat Analysis Center Supervisor
Formulated multi-phased project strategies as well as designed numerous security tools in conjunction with multiple vendors. Ensured the deployment of security tools in compliance with project plans. Determined and met changing requirements by updating project plan for tracking and extensions. Reported to senior management on a weekly bases regarding the achievement of milestones and key performance indicators by the teams.
• Managed projects totally $10M+ in revenue annually
• Led complex IT security projects ranging from endpoint tools to Network IPS devices and SIEM deployments
• Collaborated with key vendors to make sure on-time delivery of tools, resulting in saving cost.
• Successfully finalizing various project for many fortune 100 companies by cooperating with internal and external teams.
• Executed the full migration of 22 clients to a new SIEM platform over an 18-month period
• Anticipated and provide recommendations on process improvement opportunities to the projects
• Trained multiple Jr. and non-technical project managers
2010 : 2015
DXC Technology
Senior Professional—Transition Management -- Security Projects
Responsible for the asset configuration, ordering, tracking, disbursement and decommissioning of hardware including server, sensors, PC’s and laptops.
• Main point of contact with multiple vendors
• Responsible to ensure inventory was on-hand when needed for both projects and run and maintain services.
• Contributed to configuration of server builds
• Accountable for quote review and correct pricing
2010 : 2014
DXC Technology
Asset Manager
Skills
Asset Allocation, Asset Managment, Budgeting, Customer Relationship Management (CRM), Cyber Defense, Cyber Operations, Cyber Policy, Cybersecurity, Cybersecurity Incident Management, Cybersecurity Incident Response, Disaster Recovery, Excel, hiring, Information Security, Information Systems, Information Technology, Integration, interving, IT Asset Management, ITIL, ITIL Process, IT Management, IT Service Management, IT Strategy, Management, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, MS Project, Network Security, Performance Management, PowerPoint, Problem Solving, Procurement, Program Management, Project Coordination, Project Delivery, Project Management, Project Managers, Project planning, Project Plans, Publishing, Security, Service Delivery, Teamwork, training, Vendor Management, Visio, Word
About
I am Cyber Security Operations Center (CSOC) Manager with 13+ years of experience in IT security. My work has helped to shape and grow multiple security teams ranging from security analysts and engineers to management groups. My passion is to lead from the front and to build out teams that always strive for success. I know it is cheesy, but I truly believe “Teamwork, does make the dream work”.
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