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Daniella Santana, MS
Senior Vice President, Cyber Security Technology, Global Information Security at Bank of America
New York, NY, United States
Details
Experience:
2023 : Present
Bank of America
SVP, COO - Cyber Security Technology & Business Enablement - Global Information Security
- Chief of Staff supporting Cyber Security Technology Head, COO and Senior Executive leadership team overseeing an organization of ~1000 global staff
-Manager responsible for the Business Operations team leading Executive routines, workforce and financials, communications, employee engagement, education & training, technical writing and mapping, process improvements, operational excellence and governance support
- CST is responsible for the delivery and enablement of cybersecurity capabilities and technologies inclusive of strategy and innovation, program and project management, architecture, engineering, data, and application security
2021 : 2023
Bank of America
Senior Vice President, Chief of Staff - Business Operations, Cyber Security Technology
- Chief of Staff supporting Business Information Security Office & Cyber Security Assurance Head, COO and Senior Executive leadership team overseeing an organization of 500+ global staff
-Manager responsible for the Business Operations team leading Executive routines, workforce and financials, communications, employee engagement, education & training, process design & playbooks, operational excellence and governance support
- BISO-CSA is responsible for assuring a secure technology environment through comprehensive cyber security testing, while enabling the business to grow without compromising the firm’s security posture
2020 : 2021
Bank of America
Vice President, Chief of Staff - Cyber Security Assurance/Business Information Security Office
- Chief of Staff supporting CTO Operations and Global Regions Head, COO and Senior Executive leadership team overseeing an organization of 3000+ global staff
- Responsible for daily business operations including the facilitation of planning, routines and agenda for Senior Executive Leadership, management of Enterprise deliverables, governance and regulatory routines, business reviews, strategic initiatives and ad-hoc requests
- Planning and coordination of key programs and processes across centralized COO team including operational excellence, risk/audit, workforce and financial management
- Lead employee engagement and communications strategy including the execution of site visits, broadcasts, town halls, skip level meetings and Executive leadership programs
- Champion for HR/Diversity Recruiting efforts across various schools and professional organizations, including as campus team for the University of Puerto Rico and support for HITEC (Hispanic IT Executive Council) conference
- CTO Operations is responsible for the firm’s global technology infrastructure inclusive of data centers, mainframe, network services, command centers, public and private cloud operations, database and middleware; In addition, CTO Regions oversees Technology Operations in APAC, EMEA, LatAm & Canada
2017 : 2020
Bank of America
Vice President, Chief of Staff - Operations, Chief Technology Organization
- Responsible for marketing & communications, employee engagement, and talent development activities for global network service delivery & operations (enterprise technology infrastructure)
- Supported Senior leadership team with business operations including governance routines, executive presentations and delivery of key strategic programs
- Developed and led marketing & communications strategy for the internal digital transformation of global technology services (network service delivery & command center operations) inclusive of planning and executing strategic messaging, global town halls and site visit activities
2017 : 2017
Bank of America
Assistant Vice President, Operations - Network Service Delivery, Technology Engineering & Operations
Bank of America
SVP, COO - Cyber Security Technology & Business Enablement - Global Information Security
- Chief of Staff supporting Cyber Security Technology Head, COO and Senior Executive leadership team overseeing an organization of ~1000 global staff
-Manager responsible for the Business Operations team leading Executive routines, workforce and financials, communications, employee engagement, education & training, technical writing and mapping, process improvements, operational excellence and governance support
- CST is responsible for the delivery and enablement of cybersecurity capabilities and technologies inclusive of strategy and innovation, program and project management, architecture, engineering, data, and application security
2021 : 2023
Bank of America
Senior Vice President, Chief of Staff - Business Operations, Cyber Security Technology
- Chief of Staff supporting Business Information Security Office & Cyber Security Assurance Head, COO and Senior Executive leadership team overseeing an organization of 500+ global staff
-Manager responsible for the Business Operations team leading Executive routines, workforce and financials, communications, employee engagement, education & training, process design & playbooks, operational excellence and governance support
- BISO-CSA is responsible for assuring a secure technology environment through comprehensive cyber security testing, while enabling the business to grow without compromising the firm’s security posture
2020 : 2021
Bank of America
Vice President, Chief of Staff - Cyber Security Assurance/Business Information Security Office
- Chief of Staff supporting CTO Operations and Global Regions Head, COO and Senior Executive leadership team overseeing an organization of 3000+ global staff
- Responsible for daily business operations including the facilitation of planning, routines and agenda for Senior Executive Leadership, management of Enterprise deliverables, governance and regulatory routines, business reviews, strategic initiatives and ad-hoc requests
- Planning and coordination of key programs and processes across centralized COO team including operational excellence, risk/audit, workforce and financial management
- Lead employee engagement and communications strategy including the execution of site visits, broadcasts, town halls, skip level meetings and Executive leadership programs
- Champion for HR/Diversity Recruiting efforts across various schools and professional organizations, including as campus team for the University of Puerto Rico and support for HITEC (Hispanic IT Executive Council) conference
- CTO Operations is responsible for the firm’s global technology infrastructure inclusive of data centers, mainframe, network services, command centers, public and private cloud operations, database and middleware; In addition, CTO Regions oversees Technology Operations in APAC, EMEA, LatAm & Canada
2017 : 2020
Bank of America
Vice President, Chief of Staff - Operations, Chief Technology Organization
- Responsible for marketing & communications, employee engagement, and talent development activities for global network service delivery & operations (enterprise technology infrastructure)
- Supported Senior leadership team with business operations including governance routines, executive presentations and delivery of key strategic programs
- Developed and led marketing & communications strategy for the internal digital transformation of global technology services (network service delivery & command center operations) inclusive of planning and executing strategic messaging, global town halls and site visit activities
2017 : 2017
Bank of America
Assistant Vice President, Operations - Network Service Delivery, Technology Engineering & Operations
Company:
Bank of America
Spoken Language:
English, Spanish
About
Experienced leader supporting Global Information Security with a demonstrated history of working in the financial services industry. Highly skilled in business operations & strategy, executive engagement, corporate communications, brand & storytelling marketing. Bilingual with a Master’s Degree in International Communication from St. John's University. Passionate about Diversity & Inclusion, NYC employee engagement & volunteer programs lead and Girls Who Code NYC Summer Immersion Program co-lead. Former co-chair of the Hispanic/Latino Employee Network (Resource Group) growing NYC chapter to 2k+ members. 2x Winner (2017 & 2020) of the prestigious Bank of America Diversity & Inclusion Award.
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