Profiles search
David Crafts
Manager, Corporate Information Security & Technology at AgaMatrix
Boston, MA, United States
Details
Education:
Master's degree
Cybersecurity - Information Security
Georgia Institute of Technology
2023 : 2025
Bachelor's degree
Computer Science
Wentworth Institute of Technology
2017 : 2021
Highschool Diploma
Highschool
Pinkerton Academy
2013 : 2017
Cybersecurity - Information Security
Georgia Institute of Technology
2023 : 2025
Bachelor's degree
Computer Science
Wentworth Institute of Technology
2017 : 2021
Highschool Diploma
Highschool
Pinkerton Academy
2013 : 2017
Experience:
2023 : Present
Creativ_IT
President and CEO
-Leadership : Led a dynamic team of IT professionals, fostering collaboration and achieving departmental goals.
-Strategic Planning : Developed and executed IT strategies aligning with corporate objectives, resulting in improved efficiency and ROI.
-Technology Implementation : Spearheaded the successful implementation of cutting-edge technologies, enhancing business operations and competitiveness.
-Cybersecurity Expertise : Implemented robust cybersecurity measures, safeguarding company data and ensuring compliance with industry standards.
-Vendor Management : Established and nurtured relationships with key technology vendors, negotiating favorable contracts and maintaining service excellence.
Project Management : Oversaw complex IT projects from inception to completion, consistently delivering on time and within budget.
-Team Development : Mentored and developed IT talent, fostering a culture of continuous learning and professional growth.
-Process Improvement : Streamlined IT processes, reducing operational costs while enhancing service quality.
-Disaster Recovery : Developed and tested comprehensive disaster recovery plans, ensuring business continuity in the face of unforeseen events.
2022 :
AgaMatrix
Manager, Corporate Information Security & Technology
-Responsible for providing exceptional “White Glove” support to the Corporate Leadership Team (CEO, CTO, CFO, COO) and their direct reports
-Worldwide remote customer-oriented support and helpdesk management via ServiceNow
-Single site resource for the Red Hat Boston office, providing onsite support and IT maintenance
-Primary on site resource for maintaining and monitoring the Red Hat Executive Briefing Center
2021 : 2022
Red Hat
Executive IT Support Engineer / Exeutive Briefing Center Support
Responsibilities include but are not limited to :
- Ensure up-time of core business services
- Researching emerging technologies and current best practices
- Support and deployment of strategic technologies
- Worldwide customer-oriented desktop support
- Troubleshooting complex infrastructure and application issues
- Assisting in managing Windows Server integration (2008/2012/2016/2019)
- Office 365 Administration
- Local and cloud Active Directory management
- Assisting in managing Virtual Machines with VMware ESXI.
- Managing enterprise backup infrastructure with Veeam
- Wired and Wireless Network Troubleshooting
- Enterprise Mobile Device support (iPhone, Android)
- Writing of accurate technical documentation
2017 : 2021
AgaMatrix
Information Technology Services Engineer
2014 : 2017
AgaMatrix
Information Technology Intern
Creativ_IT
President and CEO
-Leadership : Led a dynamic team of IT professionals, fostering collaboration and achieving departmental goals.
-Strategic Planning : Developed and executed IT strategies aligning with corporate objectives, resulting in improved efficiency and ROI.
-Technology Implementation : Spearheaded the successful implementation of cutting-edge technologies, enhancing business operations and competitiveness.
-Cybersecurity Expertise : Implemented robust cybersecurity measures, safeguarding company data and ensuring compliance with industry standards.
-Vendor Management : Established and nurtured relationships with key technology vendors, negotiating favorable contracts and maintaining service excellence.
Project Management : Oversaw complex IT projects from inception to completion, consistently delivering on time and within budget.
-Team Development : Mentored and developed IT talent, fostering a culture of continuous learning and professional growth.
-Process Improvement : Streamlined IT processes, reducing operational costs while enhancing service quality.
-Disaster Recovery : Developed and tested comprehensive disaster recovery plans, ensuring business continuity in the face of unforeseen events.
2022 :
AgaMatrix
Manager, Corporate Information Security & Technology
-Responsible for providing exceptional “White Glove” support to the Corporate Leadership Team (CEO, CTO, CFO, COO) and their direct reports
-Worldwide remote customer-oriented support and helpdesk management via ServiceNow
-Single site resource for the Red Hat Boston office, providing onsite support and IT maintenance
-Primary on site resource for maintaining and monitoring the Red Hat Executive Briefing Center
2021 : 2022
Red Hat
Executive IT Support Engineer / Exeutive Briefing Center Support
Responsibilities include but are not limited to :
- Ensure up-time of core business services
- Researching emerging technologies and current best practices
- Support and deployment of strategic technologies
- Worldwide customer-oriented desktop support
- Troubleshooting complex infrastructure and application issues
- Assisting in managing Windows Server integration (2008/2012/2016/2019)
- Office 365 Administration
- Local and cloud Active Directory management
- Assisting in managing Virtual Machines with VMware ESXI.
- Managing enterprise backup infrastructure with Veeam
- Wired and Wireless Network Troubleshooting
- Enterprise Mobile Device support (iPhone, Android)
- Writing of accurate technical documentation
2017 : 2021
AgaMatrix
Information Technology Services Engineer
2014 : 2017
AgaMatrix
Information Technology Intern
Company:
Creativ_IT
Years of Experience:
10
Spoken Language:
English
Skills
Algorithms, C, Cascading Style Sheets (CSS), Command Prompt, Computer Hardware, Computer Hardware Troubleshooting, Computer Proficiency, Customer Service, Data Structures, Embedded Systems, F#, Hardware Installation, Hardware Support, Help Desk Support, HTML5, Information Technology, iOS, IT Hardware Support, Java, Mac OS, Microsoft Intune, Microsoft Office, Microsoft Products, Network Administration, networking, Network Troubleshooting, Office 365 Administration, Python (Programming Language), Software Installation, Team Management, technical support, Troubleshooting, VMware, Windows 7, Windows 10, Windows Server, Wireless Networking, NH Skills USA Gold Medalist in Information Technology
Profile Photo
