David Lun
Details
Marketing and Technology Innovation Management
Drexel University
2017 : 2022
High School Diploma
Governor Livingston High School
2013 : 2017
• Drove successful stakeholder-vendor collaboration, leveraging expert project management acumen to align operations with budgetary constraints and predefined criteria
• Implemented ongoing monitoring and auditing protocols to ensure adherence to security practices, access controls, and incident response procedures, promptly addressing any identified vulnerabilities or compliance gaps
• Orchestrated comprehensive management of third-party labor across operational seasons, including budgeting, contract renewals, and resource optimization
2022 : Present
Comcast
Business Process Effectiveness Analyst 3, CyberSecurity
• Champion individual project to explore alternative communication platforms that favor user functionality and accessibility to drive employee engagement
• Collaborate with cross-functional teams (Business Development, Customer Experience (CX) Strategy, Strategic Investments) to ideate employee engagement best practices and synthesize insights
• Prioritize over 200 site assets to transfer relatable files & site components that will be implemented on the SharePoint site
• Design SharePoint site to leverage audited assets, arrange custom functions for employees and validate content for the refined site
• Manage internal Strategic Development internal team site, planning monthly “employee takeovers,” feature stories, and other timely content
2021 : 2022
Comcast
Strategic Development Specialist
• Curated content on personal social platforms (Instagram, Facebook, Twitter) to promote brand awareness & new users
• Communicated product offerings, delivery locations and fees, and the history of the brand to customers via Instagram & Facebook
• Recruited 15 college students to join the campus brand ambassador program by hosting info sessions to help grow Drexel’s team
2020 : 2021
Gopuff
Campus Ambassador
• Audited over 500 JIRA elevations to identify key performance indicators (KPIs) including categorization & severity level that impact and influence the company’s decisions
• Assessed potential enterprise-wide elevations that impact products and processes by integrating experimental solutions for each elevation
• Constructed 26 reports to highlight goals and upcoming team projects that show progression and performance on a monthly/weekly basis
2019 : 2020
Comcast
Customer Experience Analyst
• Supported Customer Experience (CX) team with planning and executing multi-channel customer programs (PR Marketing, Email Marketing, Partner Marketing)
• Coordinated customer-impact initiatives to help drive customer loyalty and retention with social events and giveaways
• Analyzed the Net Promoter Score (NPS) metrics through a CX Insights program to assemble external and internal decisions
2018 : 2019
NRG Energy
Junior Marketing Associate
Skills
Auditing, Business Insights, Business Process Improvement, Business Strategy, Cantonese, Communication, CX, Financial Analysis, JIRA, Leadership, Marketing, Medallia, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Organization Skills, Problem Solving, Product Innovation, Project Management, Team Leadership, Technology Management
About
Hey. I'm Dave, a graduate in Technology Innovation Management and Marketing, I am passionate about using my skills to drive innovation and growth in the tech industry. Currently, I work in Comcast Cybersecurity, where I apply my knowledge to help protect our digital assets and infrastructure.
My long-term career goals include Product Management, Product Development, and UX/UI Design. I am excited to continue developing my skills in these areas and to contribute to the creation of innovative products that meet the needs of our customers.
I am always open to connecting with other professionals in the tech industry and exploring new opportunities. Feel free to reach out to me on LinkedIn! 😊
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