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David Tiilikainen
Information Security Analyst IV at Progressive Insurance
United States
Details
Education:
Bachelor of Science
Technical Management
DeVry University
2003 : 2007
Associate of Science
Computer Information Systems
Blair College
1998 : 1999
Technical Management
DeVry University
2003 : 2007
Associate of Science
Computer Information Systems
Blair College
1998 : 1999
Experience:
Security Incident Response Mananger
2021 : Present
Progressive Insurance
Information Security Analyst IV
Enterprise Technology Services - IT Security- Machine Identity Protection
2017 : 2021
Progressive Insurance
IT Systems Engineer Ld
Enterprise Public Key Infrastructure - Cryptography
-Microsoft ADCS CA Infrastructure maintenance and support (Root CA and Subordinate/Issuing CAs)
-Certificate Management (ADCS, Venafi Trust Protection Platform (TPP), OpenSSL, RSA Laboratory Cryptography Standard)
-Electronic Signature (Esign) environment
-RSA Data Protection Manager (DPM)
-Hardware Security Module (HSM)
-Vormetric DSM
2016 : 2021
Progressive Insurance
IT Systems Engineer Sr
Responsible for restoring IT Services and identifying the root cause of Problems, respectively. Assistance or guidance in the pursuit of complex problem/incident solving, resolution and trend analysis.
Serves as an escalation point and training resource to less experienced staff members and performs a strategic role within the work team. Creates and maintains team documentation; makes suggestions for enhancements to overall documentation strategy and participates or leads activities related to ISO audits.
Sets the direction and facilitates large-scale technical meetings including leading attendees through the processes of identifying and clarifying issues impacting the availability of various systems; developing action items; assigning tasks; and following up with technical resources to ensure problems/incidents are resolved.
2013 : 2017
Progressive Insurance
IT Incident Management Analyst Sr.
Provide Senior level support in an enterprise technology organization, primarily on the Wintel platform by :
Analyzing and troubleshooting more advanced issues and/or problems while adhering to standard incident management processes, which include multiple software and/or hardware platforms. Research customer questions and/or issues, which include corresponding with customers to gather information, calling vendors for assistance, or escalating the problem to another group within IT. Make recommendations for solutions, and resolves problems within Service Level Agreement (SLA). Work with other IT groups to resolve issues if necessary.
Develop tools to help monitor and analyze the performance of complex infrastructure components. Responsibilities include collecting test data, interpreting data and making recommendations for improvements, and developing performance analyses tools and reports.
Takes proactive measures to reduce impact to the business as prescribed by established procedures and author additional recommendations and put them into action.
Respond to customer requests for desktop support for new hardware, software and/or services within the established SLA, which includes handling computers, computer parts, servers, cables, and other related hardware and infrastructure components. Look for ways to improve efficiency, advises customers on best practices, and may deny requests for software, hardware and/or services in order to enhance business performance.
Responsible for the content and production of formal reference material on behalf of the entire work group.
Provide technical guidance to team members and assists in developing the technical skills of team members and customers. Leads efforts in developing and delivering departmental training to the team.
Follows established ISO processes for assigned area. Ensures adequate records are on and retained to support ISO processes.
2011 : 2013
Progressive Insurance
IT Systems Engineer Sr.
2021 : Present
Progressive Insurance
Information Security Analyst IV
Enterprise Technology Services - IT Security- Machine Identity Protection
2017 : 2021
Progressive Insurance
IT Systems Engineer Ld
Enterprise Public Key Infrastructure - Cryptography
-Microsoft ADCS CA Infrastructure maintenance and support (Root CA and Subordinate/Issuing CAs)
-Certificate Management (ADCS, Venafi Trust Protection Platform (TPP), OpenSSL, RSA Laboratory Cryptography Standard)
-Electronic Signature (Esign) environment
-RSA Data Protection Manager (DPM)
-Hardware Security Module (HSM)
-Vormetric DSM
2016 : 2021
Progressive Insurance
IT Systems Engineer Sr
Responsible for restoring IT Services and identifying the root cause of Problems, respectively. Assistance or guidance in the pursuit of complex problem/incident solving, resolution and trend analysis.
Serves as an escalation point and training resource to less experienced staff members and performs a strategic role within the work team. Creates and maintains team documentation; makes suggestions for enhancements to overall documentation strategy and participates or leads activities related to ISO audits.
Sets the direction and facilitates large-scale technical meetings including leading attendees through the processes of identifying and clarifying issues impacting the availability of various systems; developing action items; assigning tasks; and following up with technical resources to ensure problems/incidents are resolved.
2013 : 2017
Progressive Insurance
IT Incident Management Analyst Sr.
Provide Senior level support in an enterprise technology organization, primarily on the Wintel platform by :
Analyzing and troubleshooting more advanced issues and/or problems while adhering to standard incident management processes, which include multiple software and/or hardware platforms. Research customer questions and/or issues, which include corresponding with customers to gather information, calling vendors for assistance, or escalating the problem to another group within IT. Make recommendations for solutions, and resolves problems within Service Level Agreement (SLA). Work with other IT groups to resolve issues if necessary.
Develop tools to help monitor and analyze the performance of complex infrastructure components. Responsibilities include collecting test data, interpreting data and making recommendations for improvements, and developing performance analyses tools and reports.
Takes proactive measures to reduce impact to the business as prescribed by established procedures and author additional recommendations and put them into action.
Respond to customer requests for desktop support for new hardware, software and/or services within the established SLA, which includes handling computers, computer parts, servers, cables, and other related hardware and infrastructure components. Look for ways to improve efficiency, advises customers on best practices, and may deny requests for software, hardware and/or services in order to enhance business performance.
Responsible for the content and production of formal reference material on behalf of the entire work group.
Provide technical guidance to team members and assists in developing the technical skills of team members and customers. Leads efforts in developing and delivering departmental training to the team.
Follows established ISO processes for assigned area. Ensures adequate records are on and retained to support ISO processes.
2011 : 2013
Progressive Insurance
IT Systems Engineer Sr.
Company:
Progressive Insurance
Years of Experience:
23
About
Diverse IT Professional with a background in Service Desk, Server Engineering (multiple platforms, hardware/OS/application support), Incident Management, Data Protection (in motion/at rest), Enterprise PKI, Certificate Management, Machine Identity Protection, and Security Incident Response.
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