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Deborah Santo
Information Security Engineer at TIAA
Hialeah, FL, United States
Details
Education:
Bachelor of Science (B.S.)
Computer Science
New Jersey Institute of Technology
2014 : 2019
Computer Science
New Jersey Institute of Technology
2014 : 2019
Experience:
2022 : Present
TIAA
Information Security Engineer
2020 : 2022
TIAA
Desktop Engineer
2019 : 2020
TIAA
IT Technical Associate
◾ Reviewed change requests submitted to the team from within Cybersecurity, coordinating
with my team, the Change Advisory Board, and the change owner.
◾ Gained experience and knowledge of the change request process and improved my
organizational skills through my work.
◾ Performed a quality assurance check of all existing standard change request templates within
Cybersecurity.
◾ Took part in a project to synchronize information for standard change requests between two
different platforms, ServiceNow and Archer.
◾ Performed User Acceptance Testing for the ServiceNow/Archer project to ensure that the
templates were updating properly.
◾ Coordinated with my manager and team members in order to compile a user guide for the
change request process.
2018 : 2018
TIAA
Intern - 2018 IT Summer Associate | Security Release Management
◾ Performed a review of the recovery plans for hundreds of applications within the company and
assigned each a quality rating based on set requirements.
◾ Performed a quality assurance check of standard operating procedure documents.
◾ Designed and built workflows in SharePoint Designer 2013 to assist the team with the
automation of several tasks, and coordinated with and took feedback from team members on
the workflow projects.
◾ Completed training for Disaster Recovery and several applications including SharePoint
Designer 2013, SharePoint Server 2013, Microsoft Excel (2010/2013), Microsoft Access
(2013/2016), and Microsoft Visio 2013.
2017 : 2017
TIAA
Intern - 2017 IT Summer Associate | Disaster Recovery
TIAA
Information Security Engineer
2020 : 2022
TIAA
Desktop Engineer
2019 : 2020
TIAA
IT Technical Associate
◾ Reviewed change requests submitted to the team from within Cybersecurity, coordinating
with my team, the Change Advisory Board, and the change owner.
◾ Gained experience and knowledge of the change request process and improved my
organizational skills through my work.
◾ Performed a quality assurance check of all existing standard change request templates within
Cybersecurity.
◾ Took part in a project to synchronize information for standard change requests between two
different platforms, ServiceNow and Archer.
◾ Performed User Acceptance Testing for the ServiceNow/Archer project to ensure that the
templates were updating properly.
◾ Coordinated with my manager and team members in order to compile a user guide for the
change request process.
2018 : 2018
TIAA
Intern - 2018 IT Summer Associate | Security Release Management
◾ Performed a review of the recovery plans for hundreds of applications within the company and
assigned each a quality rating based on set requirements.
◾ Performed a quality assurance check of standard operating procedure documents.
◾ Designed and built workflows in SharePoint Designer 2013 to assist the team with the
automation of several tasks, and coordinated with and took feedback from team members on
the workflow projects.
◾ Completed training for Disaster Recovery and several applications including SharePoint
Designer 2013, SharePoint Server 2013, Microsoft Excel (2010/2013), Microsoft Access
(2013/2016), and Microsoft Visio 2013.
2017 : 2017
TIAA
Intern - 2017 IT Summer Associate | Disaster Recovery
Company:
TIAA
Years of Experience:
5
Spoken Language:
English, Portuguese
Skills
Citrix, java, Matlab, Microsoft Access, microsoft excel, microsoft office, Microsoft Outlook, Microsoft Visio, microsoft word, MongoDB, MySQL, Node.js, PHP, powerpoint, Powershell, python, SharePoint Designer, SharePoint Server, Swift (Programming Language)
Profile Photo
