Denitra Letrice R.
Details
The Art Institutes
2003 : 2007
de Letrice, LLC
Motivational Speaker | Coach | Consultant
Responsibilities include strategic communications, Certified OKR Coach and Program Administrator, Organizational Change Management Strategy, Employee Engagement, Culture & Community Building
2021 :
MassMutual
Director of Cybersecurity Planning & Engagement
Field Technology Contact Workcell Lead
2019 : 2021
MassMutual
Director Of IT Operations - Field Technology Support
IT Help Desk/Contact Center Operations, ITCS Communications Specialist, Learning & Development Team, Data Analytics Team
2015 : 2019
MassMutual
Director of Operations - IT Customer Service
Developed custom reports to provide data on client specific success measures and proactively manage systematic trends to meet and exceed SLAs. Identify root causes for bottlenecks and partner to implement process improvements. Uncover cost savings and value add opportunities for the benefit of company and client. Technical writing and editing of white papers, core marketing materials, and presentations for commercialization of engagement success.
2013 : 2015
Cartus
Account Manager Executive; International Client Services
Skills
Blogging, Change Management, Client Services, Coaching, Communication, Copywriting, Creative Writing, Cultural Diversity, Culture Change, Customer Service, Email Marketing, Employee Engagement, Employee Training, Executive Coaching, Experienced Speaker, Handle Confidential Information, Integrated Marketing, Internal & External Communications, Leadership, Leadership Development, Management, Marketing Communications, Microsoft Office, Motivational Speaking, Objectives and Key Results (OKRs), Online Communications, Online Publishing, Online Research, Organizational Culture, Presentation Skills, Professional Communication, Project Management, Public Speaking, Research, RFI, RFP, Sales Presentations, Social Media, Social Media Marketing, Social Networking, Strategic Communications, Strategic Planning, Strategy, Talent Management, Training, Web Design, Website Development, WordPress, Writing, YouTube
About
When working one on one with a client or with groups of professionals, my objective is to make sure your ideal life or company culture are more than just talk.
Accomplished People Leader, Change Agent, and OKR Guru with proven results in developing top talent, influencing corporate culture, operations management, measuring what matters, and collaborative cross-departmental communication.
Award – winning management style with demonstrated results in motivating, mentoring, and coaching others to achieve individual and organizational goals.
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