Devon McLean
Details
Psychology
Grand Valley State University
2013 : 2017
Rocket Central
Information Security Program Manager
- Facilitated, recorded, and reported the technology orders of team members to promote a successful remote work integration
- Created various databases and reports within the Microsoft Suite to capture business trends for leadership, stakeholder, and procurement visibility
- Collaborated with Human Resources on all new hire and separation classes to confirm technology needs were met. Created a corresponding dashboard for HR visibility and tracking purposes
- Communicated all team and project changes. Ensured the team had access to updated resources and documentation
- Refined team processes and adjusted resources appropriately to streamline project efficiency and maximize deliverables
- Provided administrative support for leadership through scheduling meetings, note taking, producing reports, etc.
2018 : 2021
Rocket Central
Special Project Coordinator
- Implemented a client satisfaction survey to multiple teams across the organization
- Delivered performance metrics to senior leaders based on client feedback. Consulted on coaching opportunities for any negative trends
- Created and facilitated trainings to participants to establish a straightforward program launch
- Maintained a strong vendor relationship through regular meetings, calls, and site visits
2018 : 2020
Rocket Mortgage
Program Coordinator
- Facilitated in-person, virtual, and hybrid classes of 80+ participants
- Designed in-person and computer based trainings for new hire onboarding and compliance
- Collaborated with internal and external teams to identify learning opportunities and deliver successful role-specific training
- Managed team websites including program updates, class registration, and class inventory counts
2017 : 2018
Rocket Mortgage
Learning Consultant
Skills
Adobe Captivate, Adult Education, Communication, Customer Service, Data Analysis, Data Entry, Documentation, Facilitation, Instructional Design, Instructor-led Training, Job Aids, Leadership, Learning Management Systems, Microsoft Office, Multitasking, Needs Analysis, Onboarding, Organization Skills, Program Coordination, Project Coordination, Project Planning, Reporting & Analysis, Scheduling, Serving, Teamwork, Time Management, Training, Training Course Development, Training Delivery, UPS Shipping, Workday
About
A well-organized, motivated individual with the ability to adapt to changing environments while promoting collaboration and creativity. Has experience in managing and leading multiple projects while consistently exceeding expectations. Has a passion for people development, process improvement, and relationship building.
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