Dominic Ali
Details
2020 : Present
Callicity®
Director, Information Security
Recently, I have worked as an IT Program Manager, progressively enhancing performance, security, and other factors by developing, preparing, and monitoring the IT budget across CapEx and OpEx vectors. I Evaluate BI data using a data-driven methodology to establish the typical distribution of low, medium, high, and critical service levels. In addition, I enforce a three-sigma policy based on the standard deviation, trend-spotting scatterplots, and correlation-finding matrices. I introduce a multi-year IT plan with definite goals and key performance metrics to guarantee alignment with Experis's overall strategic strategy, mission, and vision. Flourish strong connections with executive management, board leadership, and other stakeholders to fully grasp the organization's IT needs and strategic direction while remaining aligned with business goals. Finally, I undertake service governance and apply metrics to services to track performance against KPIs and SLAs, deliver information security services within agreed-upon service standards with customers and dependent IT teams, and negotiate Operational Level Agreements (OLAs).
Key Achievements :
✓ Improved program processes by Defining, Measuring, and Analyzing (DMAIC) complex problems using the Lean Six Sigma methodology, eliminating over 17% waste across production critical policies and procedures.
✓ Operated as a Security Director, offering advice on information security and risk management, maintaining safety and security.
2019 : 2022
Microsoft
Information Technology Program Manager
At Experis, I assumed the position of the key point of contact for major and interrelated IT projects, conveying project needs and scope to all management levels. To do so, I handled daily activities, project timelines, presentations, deliverables, security-related documentation, risk analysis, and guaranteeing IT governance for all workflows. I oversaw the entire project lifecycle for the IT service management system integration. I also integrated and arranged the project's transition from outsourced asset management to domestic shipping and receiving. In addition, I Restructured ITSM security workflows to comply with ITIL and ISO governance frameworks. I leveraged my technical acumen when I initiated project integrations and migrations for VolP, MFA, ITSM, and 3rd party software solutions for multiple programs within the Experis portfolio.
Key Achievements :
✓ Acquired ISO 27001 certification by proposing, implementing, and managing the ISO 27001 information security management system and performed quarterly and annual evidence-based audits.
✓ Developed, implemented, and managed an IT Service Management system functioning across several departments and programs such as IT Support, Asset Management, IT Systems, Client Engagement, Human Resources, Knowledge Management, and more.
2017 : 2019
Microsoft
Information Technology Project Manager
In my two years as an IT Supervisor for Change Healthcare, I fostered a culture of dependable relationships, excellent customer service, and constant progress in directing the IT team. I facilitated the efforts of the service and support team to deliver end users high-level technical know-how in using apps, hardware, and network services daily. In addition, I supervised the ITSM system, which included assigning service records, creating knowledge bases, planning and executing RACIs for all workflows, defining OLAs and SLAs, and monitoring and controlling all IT activities. Conversely, I inspected new hardware and software yearly as part of the capital equipment replacement cycle. Additionally, I traveled to corporate acquisitions to greet and build relationships with key stakeholders.
Key Achievement :
✓ Led a team of 17+ IT professionals in providing support for 2500+ onsite and remote users across 6 locations.
✓ Reducing help desk ticket volume by 27% within the first 6 months of taking the role.
☆ Mentored, coached, and influenced a positive career culture for junior staff. Provided tools and guidance to excel in their desired fields.
2015 : 2017
Change Healthcare
Information Technology Supervisor
As the security administrator, I developed and enforced security policies to ensure compliance with federal regulations. I Coordinated incident response efforts in the event of a security breach. Also, I monitored network activity for signs of intrusion, responded accordingly, and conducted regular audits of systems and networks to identify vulnerabilities. Further, I created user awareness training programs to educate employees on proper security. Lastly, I performed regular backups of systems and data to minimize the impact of a security incident.
2014 : 2015
Altegra Health
Security Administrator
About
My professional goal, driving force and aspiration for the entirety of my career is to continue aligning information technology with enterprise business objectives and goals while maintaining confidentiality, integrity, and availability. I am proud of my extensive knowledge in IT governance, cybersecurity management, risk assessment, regulatory compliance, and information technology management, which has allowed me to establish a successful reputation for producing valued results across different industry sectors.
I use my experience as a goal-driven IT leader to manage IT-related initiatives, including establishing and implementing strategic directions, finding economical solutions and supporting IT systems to fulfill company demands and goals. As a result, I was able to accomplish the respective career goals by utilizing my technical knowledge and creative leadership proficiencies:
✓ Improved program processes by Defining, Measuring, and Analyzing (DMAIC) complex problems using the Lean Six Sigma methodology, eliminating over 17% waste across production critical policies and procedures.
✓ Acquired ISO 27001 certification by proposing, implementing, and managing the ISO 27001 information security management system and performed quarterly and annual evidence-based audits.
✓ Steering committee: Delivered strategic leadership in information security compliance programs such as PCI, COBIT, NIST Cyber framework, and others to achieve security objectives and enhance client services.
✓ Developed, implemented, and managed an IT Service Management system functioning across several departments and programs such as IT Support, Asset Management, IT Systems, Client Engagement, Human Resources, Knowledge Management, and more.
✓ Implemented an onboarding ITSM-based workflow for new hires that decreased the time to hire by 30% and increased the onboarding satisfaction score by 15%.
✓ Researched and developed a supply chain to refresh and streamline the deployment of 2000+ hardware kits to seasonal medical coders in less than four weeks, resulting in a quarterly $103,000 savings to the company.
In today's highly advanced professional environment, I am inclined to use my extensive skills to achieve business success through superior client satisfaction! So let's connect if my credentials sparked your curiosity. You can contact me at Hello@DominicAli.co or here on LinkedIn.
I look forward to being able to help you!
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