Donnell Johnson
Details
Atlanta Metropolitan College
2012 : 2015
Information Technology
Year Up Atlanta
2011 : 2012
Porsche Cars North America
Information Security Program Analyst
2021 : 2023
DeLowe Designs
Lead Carpenter
2015 : 2021
Federal Reserve Bank of Atlanta
Information Security Specialist
Year Up's mission is to close the Opportunity Divide by providing urban young adults with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.
Year Up achieves this mission through a high support, high expectation model that combines marketable job skills, stipends, internships and college credits. Its holistic approach focuses on students' professional and personal development to place these young adults on a viable path to economic self-sufficiency.
In the Information Technology Instructor/Trainer position the focus is to :
(1) Teach Introduction to Computer Application I & II, and Computer Network Support I & II from an existing but evolving curriculum.
(2) Guide students in professional behavior, helping to build their confidence, and advising them on choices (personal, professional, and educational) that will help them to reach their goals.
(3) Create lesson plans, attend faculty curriculum meetings, and create a positive learning environment to ensue students have proficiency in the IT concepts.
2013 : 2014
Year Up
IT Instructor/Trainer
In the End User Support Technician position the focus is to :
(1) Document help desk trouble ticket reports using the Remedy application.
(2) Diagnose and troubleshoot end-user’s issues related to hardware and/or software faults.
(3) Maintain high-level customer satisfaction while resolving complex technical issues.
(4) Image and configure laptops, desktops, and blackberry devices.
(5) Developed and maintained procedures for testing, backup/recovery and contingency of the automation environment.
2012 : 2013
Federal Reserve Bank of Atlanta
End User Support Technician
Skills
Active Directory, Advising People, Computer Hardware, Computer System Validation, Customer Service, Cybersecurity, Disk Encryption, Help Desk Support, Incident Handling, Incident Management, Incident Reporting, Incident Response, Information Security, Information Security Awareness, Information Security Consulting, Information Security Governance, Information Technology, Information Technology Training, Instructional Design, IT Compliance, IT Hardware Support, Lotus Notes, Mentoring, Microsoft Exchange, Microsoft Office Suite, Migration Projects, Mobile Devices, Operating Systems, PeopleSoft, Public Speaking, Remote Troubleshooting, Security Incident Response, Software Installation, Symantec Endpoint Protection, System Configuration, Teaching, Troubleshooting, VMware, VPN, Windows 7, Windows XP Pro, Youth Mentoring
About
Developed a comprehensive compliance program focused on security awareness, incident response, staff training, application development, and provided real-time metrics to senior leadership.
● Served as key local security contact for Bank Supervision Regulations and Credit department.
● Conducted compliance monitoring and reviews.
● Attained clear understanding of business data lifecycle, initiatives and proactively advised management and appropriate personnel about potential risks that may have a material impact on the business, bottom line and/or performance.
● Managed and created policies and procedures for over 500 end-users in the data protection area, DLP, facilitating the efficiency and ease of operations.
● Managed a comprehensive database of over 1000 users, resulting in a significant increase in overall departmental compliance and performance.
● Managed customer access requests, facilitated security audits and coordinated remediation efforts.
● Performed random security inspections for a site containing 400+ employees to validate compliance with policies and procedures.
● Provide security guidance for new projects and innovations to ensure security best-practices are implemented and minimize risk and exposure to the business.
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