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Donovan B.
Information Security Analyst at CSG
Vacaville, CA, United States
Details
Experience:
. Governance awareness training creation and monitoring
. Perform log collection, correlation, reviews, archival, retention, and monitoring of automated alerts for items such as, and not limited to : IPS/IDS alerts, Application Firewall alerts, malware alerts, change detection (FIM) alerts, rogue wireless network alerts, security system health alerts, exploit attempt alerts, etc.
. Participate and be an integral component of audit, compliance, and regulatory functions, including and not limited to : Payment Card Industry (PCI) Data Security Standard (DSS), Sarbanes-Oxley (SOX), emerging state and Federal privacy laws, and general security auditing \n
. Participate in a vulnerability management program that includes : external and internal vulnerability scans of applications and systems, external and internal penetration tests of applications and systems, the documenting and remediating of identified vulnerabilities and exploits, routinely monitoring various communication avenues for security vulnerabilities and security patches, taking a risk based approach comparing those security vulnerabilities and security patches across the operating environment, and making recommendations to various IT teams on the mitigation process for those identified security vulnerabilities
. Participate in the organization's incident response plan and perform incident reporting on an as needed basis
. Support processes such as Managing web browsing protections, web content filtering, and web site category white-listing/blacklisting, support automated encryption/decryption and secure file transfer of sensitive business process files, manage internally generated SSL certificates and SSL certificates generated by a managed PKI vendor and internal Certificate Authority
2021 : Present
CSG
Information Security Analyst
• Trained with Information Security team to learn about SIEMs, Firewalls, Identity Access Management, GRC, and Threat Hunting
• Maintained Identity Access Management through the use of Varonis, OKTA, and Active Directory
• Executed Windows 10 deployment across 24 branches and over 500 corporate employees
• Provided technical support including both application and hardware troubleshooting to over 700 employees
• Utilized technical writing skills to develop and execute work from home framework and guidelines for the company to get users working remote within 1 business day
• Used extensive research skills to overhaul company cellphone and laptop hardware standards to meet security and performance requirements
• Collaborated with my peers to further develop knowledge base articles for common issues to reduce new hire training time from 3 months to 3 weeks
• Took on leadership responsibilities to coach my team with any troubleshooting or procedural issues needing advanced support
2019 : 2021
Travis Credit Union
Service Desk Analyst
• Utilizing critical thinking, accurately diagnosed and evaluated customer issues remotely and in
person.
• Acted as liaison for both government and small businesses requiring support contracts and
varying degrees of hardware/ software requirements.
• Assisted network engineer in implementing NIST security standards for clients.
2018 : 2019
Switzer Enterprises
System Administrator
. Assisted clients over the phone, and text chat, troubleshooting Apple hardware & software.
. Used critical thinking & deductive reasoning to resolve customer issues.
. Scheduled in store appointments to repair customer devices.
. Assisted team leads with insuring all new employees were up to date on current products, services, & customer experience goals.
2015 : 2017
Apple
Technical Support
. Perform log collection, correlation, reviews, archival, retention, and monitoring of automated alerts for items such as, and not limited to : IPS/IDS alerts, Application Firewall alerts, malware alerts, change detection (FIM) alerts, rogue wireless network alerts, security system health alerts, exploit attempt alerts, etc.
. Participate and be an integral component of audit, compliance, and regulatory functions, including and not limited to : Payment Card Industry (PCI) Data Security Standard (DSS), Sarbanes-Oxley (SOX), emerging state and Federal privacy laws, and general security auditing \n
. Participate in a vulnerability management program that includes : external and internal vulnerability scans of applications and systems, external and internal penetration tests of applications and systems, the documenting and remediating of identified vulnerabilities and exploits, routinely monitoring various communication avenues for security vulnerabilities and security patches, taking a risk based approach comparing those security vulnerabilities and security patches across the operating environment, and making recommendations to various IT teams on the mitigation process for those identified security vulnerabilities
. Participate in the organization's incident response plan and perform incident reporting on an as needed basis
. Support processes such as Managing web browsing protections, web content filtering, and web site category white-listing/blacklisting, support automated encryption/decryption and secure file transfer of sensitive business process files, manage internally generated SSL certificates and SSL certificates generated by a managed PKI vendor and internal Certificate Authority
2021 : Present
CSG
Information Security Analyst
• Trained with Information Security team to learn about SIEMs, Firewalls, Identity Access Management, GRC, and Threat Hunting
• Maintained Identity Access Management through the use of Varonis, OKTA, and Active Directory
• Executed Windows 10 deployment across 24 branches and over 500 corporate employees
• Provided technical support including both application and hardware troubleshooting to over 700 employees
• Utilized technical writing skills to develop and execute work from home framework and guidelines for the company to get users working remote within 1 business day
• Used extensive research skills to overhaul company cellphone and laptop hardware standards to meet security and performance requirements
• Collaborated with my peers to further develop knowledge base articles for common issues to reduce new hire training time from 3 months to 3 weeks
• Took on leadership responsibilities to coach my team with any troubleshooting or procedural issues needing advanced support
2019 : 2021
Travis Credit Union
Service Desk Analyst
• Utilizing critical thinking, accurately diagnosed and evaluated customer issues remotely and in
person.
• Acted as liaison for both government and small businesses requiring support contracts and
varying degrees of hardware/ software requirements.
• Assisted network engineer in implementing NIST security standards for clients.
2018 : 2019
Switzer Enterprises
System Administrator
. Assisted clients over the phone, and text chat, troubleshooting Apple hardware & software.
. Used critical thinking & deductive reasoning to resolve customer issues.
. Scheduled in store appointments to repair customer devices.
. Assisted team leads with insuring all new employees were up to date on current products, services, & customer experience goals.
2015 : 2017
Apple
Technical Support
Company:
CSG
About
I am a recent Bachelor's Graduate seeking to benefit an organization with my technical expertise, strong analytical skills, leadership skills, and drive to master any position I am in. Skilled at building a rapport with individuals while handling complex technical issues. Vast knowledge of hardware, software, and a growing knowledge of penetration testing, automation with Python, and NIST best security practices.
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