Eduardo Orozco Peralta
Details
Citi
Information Security Sr Program Officer. VP
Provide Governance and Control Test for Fiduciary Services contracted for the Bank affiliates in LATAM. Adequate Process Control per market, address process deviations, document Risk events and design and implement remediation plans. Interact with Operations heads in the region and headquarters to discuss test plans and coordinate data, evidence submissions. Second line of defence for Internal and external auditors. Communication with markets is conducted in either English, Spanish or Portuguese. Reports to VP Governance a Control for LATAM.
2022 : 2023
Citi
Issuer Services OPS LATAM. AVP
As an Operations Project Manager for a Global Card Issuance division, I have the opportunity to continuing learning from global teams as well as being exposed to best practices to built up adequate Project plans to deliver a wide range of results : From strengthen internal Operational control, Implement software tools-Launch new products in a country to Maximize resources and Operational performance within our global organization.
2019 : 2022
American Express
Operations Project Manager
The Global Card Issuance Mexico manages service partners that provide card manufacturing, issuance and project support for all proprietary American Express cards in Country. Responsible to lead a team of employees in charge of the day to day card issuance operations, managing supply chain vendor relationships, supporting implementation of new projects, supporting new product launches, and ensuring portfolio governance. Strong interactions with global teams across multiple Business Units; Aligned with Servicing, MKT, IT, VOC, Compliance an other teams. Effectively operates in the rapidly evolving payment space.
2017 : 2019
American Express
Card Issuance Operations Mgmt.
Led the operational and servicing work streams to deliver the lean launching of a new financial product with two years sales projections of four million prepaid cards in LATAM ( Mexico). Main work streams included : on-boarding processes for vendors and business partners, determine SLA and KPIs, Risk assessments, legal and compliance requirements and framing the customer experience journey.
2015 : 2016
American Express
Director Enterprise Growth (Project Management ) Operations
About
Operations professional with expertise in project management in the financial and commercial servicing industries. Leader that enables effective synergies working with geographically dispersed teams, customers, vendors and business partners. Demonstrated strengths in planning and executing complex organizational and operational projects in domestic and international markets, delivering solid and sustainable market growth enablement results. Other relevant skills include:
• ERP financial systems • Strategic planning
• CPA and MBA certified • Strong relationship management
• Internal control and audit • Six Sigma / Agile trained.
• Card Issuance • Banking Services
Recognitions:
• Two times Chairman’s Award winner
• One time Customer Service (Global) Award winner.
Other
• Dual nationality: United States / Mexico
Profile Photo
