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Edward Henry
Information Security Specialist
El Paso, TX, United States
Details
Experience:
2019 : Present
Sagility
Information Security Specialist
2019 : 2023
HGS - Hinduja Global Solutions
Information Security and Compliance Specialist
2019 : 2019
HGS - Hinduja Global Solutions
Site IT Support Specialist
Software :
Tivoli Storage Manager, Citrix Metaframe, Microsoft SCCM, Lotus Notes 6 and 7, Cisco VPN, Avaya Soft phone, Bomgar.
Systems :
Ubuntu Linux, Windows 7, and Windows Server 2008
Networking :
Proficient in LAN, VLAN, WAN, Wi-Fi, And Ethernet, WAN Technologies :
Frame-Relay, ISDN, PPP, HDLC, OSPF, BGP, IS-IS, Network Protocols :
TCP/IP, IPX/SPX, RIP, and IGRP.; Responsible for maintaining the Microsoft LAN and WAN environment. Specific duties consisted of supporting 1200 local users and 42,000 remote users LAN and remote users throughout the country using SCCM and Bomgar. Worked on many WAN issues with associates throughout the country. Manage, upgrade and support network infrastructure including security, patches/fixes and updates. Administer and support MS Exchange servers, including mailboxes, public folders and distribution lists.
* Provide Level 2+ support, including Provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices
* Handle day-to-day BES and blackberry related technical problems.
* BES account creation/deletion
* Microsoft SCCM (SMS) technical support with advanced knowledge of server and client maintenance, troubleshooting, query writing, and application deployments.
* Able to create custom collections, packages and/or advertisements.
2008 : 2019
ADP
Technical Support Analyst
2008 : 2019
ADP
Technical Support Analyst
Sagility
Information Security Specialist
2019 : 2023
HGS - Hinduja Global Solutions
Information Security and Compliance Specialist
2019 : 2019
HGS - Hinduja Global Solutions
Site IT Support Specialist
Software :
Tivoli Storage Manager, Citrix Metaframe, Microsoft SCCM, Lotus Notes 6 and 7, Cisco VPN, Avaya Soft phone, Bomgar.
Systems :
Ubuntu Linux, Windows 7, and Windows Server 2008
Networking :
Proficient in LAN, VLAN, WAN, Wi-Fi, And Ethernet, WAN Technologies :
Frame-Relay, ISDN, PPP, HDLC, OSPF, BGP, IS-IS, Network Protocols :
TCP/IP, IPX/SPX, RIP, and IGRP.; Responsible for maintaining the Microsoft LAN and WAN environment. Specific duties consisted of supporting 1200 local users and 42,000 remote users LAN and remote users throughout the country using SCCM and Bomgar. Worked on many WAN issues with associates throughout the country. Manage, upgrade and support network infrastructure including security, patches/fixes and updates. Administer and support MS Exchange servers, including mailboxes, public folders and distribution lists.
* Provide Level 2+ support, including Provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices
* Handle day-to-day BES and blackberry related technical problems.
* BES account creation/deletion
* Microsoft SCCM (SMS) technical support with advanced knowledge of server and client maintenance, troubleshooting, query writing, and application deployments.
* Able to create custom collections, packages and/or advertisements.
2008 : 2019
ADP
Technical Support Analyst
2008 : 2019
ADP
Technical Support Analyst
Company:
Sagility
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