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Elisa Munoz
Cybersecurity Analyst | Engineer, GRC, Risk Management & Compliance | Business Project Management & Business Intelligence | ITSM System Administrator | Engineer ServiceNow
New York, NY, United States
Details
Experience:
- Working with cloud infrastructure to enhance our IT capabilities.
- Utilizing software asset management (SAM) processes for efficient asset tracking.
- Hands-on software license management to ensure compliance and cost-effectiveness.
- ServiceNow administration experience, facilitating streamlined IT service management.
- Administering licenses and license keys, centralizing license management.
- Assisting in the complete lifecycle management of software and hardware assets.
- Collaborating in the implementation and maintenance of SAM and Hardware Asset Management (HAM) processes.
- Supporting the ITAM Administrator in conducting regular audits of IT assets.
- Serving as an ITSM system administrator for ServiceNow.
- Managing software portfolios and license contracts.
- Developing and refining a software license request and management process.
- Understanding and managing software license usage and efficiently fulfilling license requests.
- Contributing to updating and maintaining the IT asset database to ensure accuracy and compliance.
- Collaborating with vendors and the team on software licensing, renewals, and hardware warranties.
- Coordinating with the ITAM administrator to produce regular reports on asset utilization, costs, and compliance.
- Providing Service Desk Support, addressing service desk requests and IT issues as they arise.
- Assisting in software installations, updates, and patches.
- Working closely with the infrastructure team to address and resolve intricate issues, ensuring seamless IT operations.
2023 : Present
Teachers' Retirement System of the City of New York
Information Technology Asset Manager
• Identify attack vectors, assess vulnerabilities, and propose risk treatments
• Monitor tools and respond to alerts
• Participate in incident investigations
• Ensure tool compliance
• Assess threat intelligence and create intelligence reports
• Review, create, and update policies, procedures, standards, or guidelines
• Create reports, presentations, and other training
materials
• Maintain confidentiality, integrity, and availability of NYPL data and systems
• Evaluate, research, and complete assigned projects
• Day-to-day activities related to cybersecurity
2023 :
The New York Public Library
Cybersecurity Analyst
Selected to participate in 16-week training program for CompTIA's ITF+ and A+ certification run by a nationally recognized nonprofit school for young adults and Veterans.
Troubleshooting - Analyzed OSI Model and obtained a deep understanding of the steps behind troubleshooting mobile devices, printers, and other critical computer hardware and hardware peripherals used in professional and personal settings.
Virtualization - Procuring virtual machines to complete various tasks and creating an environment to increase Task Management in Windows; Used to conduct technical support applications through testing and diagnosis purposes.
Hardware Configuration - Acquired hands on experience with Troubleshooting. assembling and disassembling a computer.
Networking - Compared and contrasted TCP/IP, Network protocols that are used in Small Office/Home Offices that require infrastructures that need to be maintained with structural integrity.
2023 : 2023
NPower
IT Fundamentals Program Trainee
Participating in a 16 week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts
Developing knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.
2023 : 2023
Generation USA
Cloud Practitioner
Junior Cyber Threat Analyst within the iQ4 Virtual Cybersecurity Project : The Threat Within and NIST Framework.
Worked on insider threat case studies with a team. Cisco Sabotage.
Completed 350 Hours of Related Workforce Experience (RWE)
Demonstrated clear understanding of baselines skills needed to understand how systems and software are configured, how they work, how the risks associated with various technologies in use and the strategies and technical recourse for a potential breach in systems.
Gained practical knowledge of network protocols, malicious code, programming, and incident handling.
2023 : 2023
iQ4 - Internships / Apprenticeships
Cybersecurity Junior Cyber Threat Analyst Intern
- Utilizing software asset management (SAM) processes for efficient asset tracking.
- Hands-on software license management to ensure compliance and cost-effectiveness.
- ServiceNow administration experience, facilitating streamlined IT service management.
- Administering licenses and license keys, centralizing license management.
- Assisting in the complete lifecycle management of software and hardware assets.
- Collaborating in the implementation and maintenance of SAM and Hardware Asset Management (HAM) processes.
- Supporting the ITAM Administrator in conducting regular audits of IT assets.
- Serving as an ITSM system administrator for ServiceNow.
- Managing software portfolios and license contracts.
- Developing and refining a software license request and management process.
- Understanding and managing software license usage and efficiently fulfilling license requests.
- Contributing to updating and maintaining the IT asset database to ensure accuracy and compliance.
- Collaborating with vendors and the team on software licensing, renewals, and hardware warranties.
- Coordinating with the ITAM administrator to produce regular reports on asset utilization, costs, and compliance.
- Providing Service Desk Support, addressing service desk requests and IT issues as they arise.
- Assisting in software installations, updates, and patches.
- Working closely with the infrastructure team to address and resolve intricate issues, ensuring seamless IT operations.
2023 : Present
Teachers' Retirement System of the City of New York
Information Technology Asset Manager
• Identify attack vectors, assess vulnerabilities, and propose risk treatments
• Monitor tools and respond to alerts
• Participate in incident investigations
• Ensure tool compliance
• Assess threat intelligence and create intelligence reports
• Review, create, and update policies, procedures, standards, or guidelines
• Create reports, presentations, and other training
materials
• Maintain confidentiality, integrity, and availability of NYPL data and systems
• Evaluate, research, and complete assigned projects
• Day-to-day activities related to cybersecurity
2023 :
The New York Public Library
Cybersecurity Analyst
Selected to participate in 16-week training program for CompTIA's ITF+ and A+ certification run by a nationally recognized nonprofit school for young adults and Veterans.
Troubleshooting - Analyzed OSI Model and obtained a deep understanding of the steps behind troubleshooting mobile devices, printers, and other critical computer hardware and hardware peripherals used in professional and personal settings.
Virtualization - Procuring virtual machines to complete various tasks and creating an environment to increase Task Management in Windows; Used to conduct technical support applications through testing and diagnosis purposes.
Hardware Configuration - Acquired hands on experience with Troubleshooting. assembling and disassembling a computer.
Networking - Compared and contrasted TCP/IP, Network protocols that are used in Small Office/Home Offices that require infrastructures that need to be maintained with structural integrity.
2023 : 2023
NPower
IT Fundamentals Program Trainee
Participating in a 16 week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts
Developing knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.
2023 : 2023
Generation USA
Cloud Practitioner
Junior Cyber Threat Analyst within the iQ4 Virtual Cybersecurity Project : The Threat Within and NIST Framework.
Worked on insider threat case studies with a team. Cisco Sabotage.
Completed 350 Hours of Related Workforce Experience (RWE)
Demonstrated clear understanding of baselines skills needed to understand how systems and software are configured, how they work, how the risks associated with various technologies in use and the strategies and technical recourse for a potential breach in systems.
Gained practical knowledge of network protocols, malicious code, programming, and incident handling.
2023 : 2023
iQ4 - Internships / Apprenticeships
Cybersecurity Junior Cyber Threat Analyst Intern
Company:
Teachers' Retirement System of the City of New York
Spoken Language:
American Sign Language, Italian, Spanish
About
I have over 8 years of marketing, advertising, communications and customer service experience .
Great with Microsoft Office as well as administrative work & filing. Fluent in Spanish.
Detail-oriented problem solver with over 9 months of experience in cloud computing, cybersecurity, and networking. Interested in attaining a career that will allow me the opportunity to excel in the cybersecurity environment as well as highlight my previous work experience and leadership abilities.
l am currently taking various IT, Network Engineering, Cloud & Cybersecurity courses offered by Google, Amazon, Python, Linux, Azure, Windows, Generation USA, NPower, IQ4 Cybersecurity Work Alliance, IBM, A Cloud Guru, Microsoft, Oracle, Cisco, SANS, and others to upskill and evolve in the technology industry.
I am most passionate about making an impact in the entrepreneurship and cybersecurity world and being a voice and inspiration to young girls all over the world.
Profile Photo
