Elizabeth Rosales
Details
Computer Science
Southern New Hampshire University
2017 : 2019
Bachelor of Arts - BA
Graphic Design
Salem College
2011 : 2015
AT&T
Senior App Executive II Cybersecurity
2021 : 2021
AT&T
Virtual Sales Expert
Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
Prepared schedules and assignments to meet both short-term and long-term business demands.
Led and supervised teams by providing clear goals and expectations to maintain performance.
Provided weekly, annual and quarterly forecasting reports to address sales strategy and revenue needs.
Analyzed sales performance daily, segmentation and distributed KPI reports to illustrate findings.
Maximized employee performance with effective training and close mentoring.
Demonstrated safety procedures and monitored compliance to protect staff and general public.
2019 : 2021
Verizon
Solutions Manager
Manage business and consumer accounts.
Met and exceeded monthly sales targets set by Verizon Wireless.
Analyze accounts and used problem solving skills to develop the best technological solution for every situation.
Educate clients on the latest technology and products purchased
Collaborated with management team to ensure all merchandising material is up to date.
Advocate of the Small/Medium core business team which focuses on driving business sales inside the location for this district.
2015 : 2019
Verizon
Solutions Specialist
Directed customer traffic and promoting store exploration.
I facilitated wireless workshops
Utilized floor management skills to monitor queue times.
Supported daily business operations.
Provided translation for spanish to english when a language barrier was present.
2015 : 2016
Verizon
Expierence Specialist
Skills
Adobe Analytics, Application Migrations, Business Management, Business Operations, Client relationship management, Cloud Administration, Cloud Migration, Cold Calling, Customer Experience, Customer Service, Cybersecurity, Decision-Making, Direct Sales, Executive Leadership, Forecasting, Lead Generation, Malware Detection, Management, Merchandising, Networking, Network Security, Personal Branding, Pipeline Management, Professional Phone Skills, Public Speaking, Retail Sales, Sales, Sales Effectiveness, Sales Management, Sales Prospecting, Sales Strategy, Security Awareness, Solution Selling, Team Leadership, Tech Career Skills, Troubleshooting, Voice over IP (VoIP), Web Analytics, Wireless Technologies, Women's Leadership, Work-Life Balance
About
IT generalist with a passion for cybersecurity.
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