Ephraim Buck
Details
Information Technology, Systems and Security
Georgia Gwinnett College
2011 : 2013
CCNA Technician
CCNA Network Tech
Dekalb Technical College
2010 : 2011
Adobe
Information Security Analyst
2017 : 2022
Fanatics, Inc.
Site Reliability Engineer/Incident Commander
Provided Tier 1 Support for Rocktenn, then WestRock Systems and Users. For the majority of this time was the sole overnight support rep for company. Responsible to handle urgent production issues to communicate and to Tech and Management as well as engage necessary tier 2 and 3 resources as needed.
2013 : 2017
WestRock Company
Help Desk Analyst
Manage the Gwinnett County Aquatics Center located at Mountain Park. Responsibilities include but not limited to managing shifts of Lifeguard Staff, routinely training staff, regular routine recording and balancing of water chemicals, auditing the cash register, assisted patrons as needed, and processed paperwork and records. Began as a Lifeguard in 2008 and was promoted to Head Guard with opening duties. Quickly advanced to Front Desk position followed by current role of Assistant Manager.
2009 : 2013
Gwinnett
Assistant Manager
Worked at GBI Headquarters on an integrated team overhauling the Computerized Criminal History System (CCHS) as well as the LEMS/JX system. Communicated with multiple agencies and agents via phone and email to exchange information and resolve issues. Authored a Training Booklet which cut training time on the CCHS by approximately 50 percent.
2007 : 2008
Westaff Temp Agency,Georgia Bureau of Investigation
IT Systems Analyst
Skills
Access, Cisco Networking, Customer Service, Help Desk Support, Home-Office WEB/File/FTP/VPN server installation and Administration, Home Office Web Development, HTML, Incident Command, Japanese, Java, Linux Server, Microsoft Exchange, Networking, Network Security, okta, Python, Software Installation, System Administration, Team Leadership, Technical Support, Training, Troubleshooting, windows 2000 Pro, Server, XP, 7, Office 2003, 2007, 2010, (Word, Excel, FrontPage, PowerPoint, Access, Publisher), Oracle SQL Developer, Home Office Web, windows 2000 Pro, Office 2003, 2007, Home-Office
About
Experienced Site Reliability Engineer with a demonstrated history of working in the large corporation tech industry. Wide Ranging Skill set with experience ranging from Cisco Networking, to Python development and even includes Security Clearances. Strong Self-Motivated professional with a Bachelor of Science (B.S.) focused in Information Technology, Systems and Security from Georgia Gwinnett College.
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