Eric Rising

Cybersecurity Specialist

Charlotte, NC, United States

Details

Education: Bachelors

Network Administration

Alfred State College - SUNY College of Technology

2008 : 2010

Associates

Information Systems Technology

Community College of the Air Force

2008 : 2009

Associates

Computer Enginnering Technology

Alfred State College - SUNY College of Technology

2006 : 2008

Advanced Regents High School Diplma

Johnstown Senior High School

2001 : 2005

Experience: Perform security research and collaborate with product owners and SMEs to create, update, and maintain security baselines for a multitude of software and hardware products used throughout the entire global enterprise, based on industry standards (CIS Benchmarks, DISA STIGs, etc.)

2023 : Present

Wells Fargo

Information Security Engineer

Deployed custom SonicWall web filtering, EDR solutions, and e-mail filtering. Managed firewalls, VPNs, Azure servers, workstations, and AAA solutions for over 200 clients and served as the highest point of escalation for all issues

Provided tier 3 support for over 200 clients, consisting of various network technologies & complexities, including but not limited to : Server 2008, 2012, 2016, 2019 administration, printer/print server troubleshooting, application servers, DNS, DHCP, Exchange, Active Directory, GPO creation & troubleshooting, SonicWall & Fortinet firewall administration, wireless administration & troubleshooting, network & VLAN troubleshooting, O365 management, and Hyper-V Management. Regularly trained tier 1 and 2 staff and served as the highest point of escalation for issues they could not address. Assisted with small client IT projects. Revamped documentation, procedures, standards, ticket system, and workflows to improve efficiency and accuracy for all aspects of the business.

2020 : 2021

True IT

Senior System Administrator

Directed a cross-functional team to ensure projects were completed on time and within budget

Provided supervision, guidance, and mentorship to 5 support desk specialists and 5 system engineers. Handled resource management and ticket prioritization, escalation, and technical guidance for all tickets supporting over 150 clients in the SMB market.

Revamped documentation, procedures, standards, ticket system, and workflows to improve efficiency and accuracy for all aspects of the business.

2018 : 2020

Kazmarek Technology Solutions, Inc.

Support Desk Supervisor

Managed firewalls, VPNs, switches, e-mail filtering, EDR solutions, servers, and workstations

Remediated PCI DSS compliance findings and managed AAA solutions

Provided tier 2 support for all clients consisting of various network technologies & complexities, including but not limited to : Server 2008, 2012, 2016, 2019 administration, printer/print server troubleshooting, application servers, DNS, DHCP, Exchange, Active Directory, GPO troubleshooting, SonicWall firewall administration, workstation imaging, wireless administration & troubleshooting, network troubleshooting, O365 management, backup troubleshooting & management, VMWare & Hyper-V Management.

2018 : 2018

Kazmarek Technology Solutions, Inc.

Support Desk Engineer

Served as tier 2 escalation point for service desk staff. Deployed new Windows 7 & 10 images to the entire company. Created and updated service desk processes and procedures to increase efficiency and accuracy. (EDF Renewable Energy)

2017 : 2018

EDF Renewable Energy

Desktop Engineering Contractor

Company: Wells Fargo

Years of Experience: 17

Spoken Language: English, Spanish

Skills

Active Directory, Computer Hardware, Computer Hardware Troubleshooting, Computer Security, Content Filtering, Customer Service, Customer Support, Cyber Policy, Cybersecurity, Documentation, Domain Name System (DNS), Firewalls, Hardening, Help Desk Support, Information Assurance, Information Security, Information Technology, IT as a Service (ITaaS), IT Service Management, Local Area Network (LAN), Microsoft Exchange, Microsoft Office, Network Administration, Networking, Network Security, Network Troubleshooting, Nmap, Office 365, OpenVAS, Operating Systems, Printers, Remote Troubleshooting, Risk Management, Servers, Software Installation, System Administration, TCP/IP, Technical Documentation, Technical Support, Tenable Nessus, Troubleshooting, Virtualization, Virtual Private Network (VPN), VLAN, VMware, Windows, Windows 10, Windows Server, Wireless Technologies, Wireshark

About

Seeking Remote Cyber Security Specialist Position

Over 18 years of IT experience with a focus on system administration and security. Proficient in designing, implementing, and managing secure IT systems. Proven ability to identify, assess, and mitigate security risks. Familiar with vulnerability assessment and penetration testing methodologies and tools.

CISSP

CEH

Security+