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Eric Vargas
Information Security Analyst at Chamberlain Group
Chicago, IL, United States
Details
Experience:
2022 : Present
Chamberlain Group
Information Security Analyst
• Identified, investigated and resolved IT security threats.
• Supported DeVry’s IT security solution portfolio, recommending additional security enhancements, and implementing new security solutions.
• Monitored operational configurations of all in-place security solutions for efficient and appropriate operations.
• Developed, implemented, maintained, and oversaw enforcement of system security administration and user system access based on industry-standard best practices.
• Monitored DLP alerts generated from McAfee DLP and O365 DLP to respond, triage, and escalate as needed.
• Assisted in identifying, managing, and safeguarding the security of all sensitive (PII) data and business processes associated with that data.
• Collaborated with the SOC, IT resources, and internal/external business partners on any solution or process enhancements to ensure optimal security practices.
• Assisted in the creation or modification of IT Security policies, standards, guidelines, and procedures.
• Worked with IT Security Program Manager to develop threat assessment and remediation plans to mitigate security risks.
• Maintained up-to-date knowledge of the IT Security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors.
• Created training and awareness plans to increase colleagues' understanding of cybersecurity topics.
• Resolved security incident tickets, provided alert tuning recommendations, worked to reduce incident response times, and made recommendations to expand the use of the SIEM platform, Splunk.
• Utilized systems such as McAfee DLP, Microsoft Defender, O365 Cloud App, ServiceNow, KnowBe4, LastPass, Splunk, BitSight, Qualys, Spirion, and MS Office.
2021 : 2022
DeVry University
IT Security Analyst
• Record, edit, and produce audio for podcasts for various departments and groups.
• Created and maintained knowledgebase articles for various projects.
• Deployed, updated, and supported digital signage for the entire university.
• Assisted with real estate projects to move and install classroom IT equipment.
• Maintained all conference room telepresence equipment at university’s headquarters.
• Updated and supported all video connected classroom equipment for over 25+ locations.
• Monitored and maintained sound and video equipment.
• Worked with consultants and vendors to discover new solutions for classroom learning platforms.
• Identified, configured, and supported classroom technology solutions.
• Assisted with university’s first virtual commencement.
• Successfully moved all onsite video connected classrooms to virtual classrooms during Coronavirus pandemic.
• Identified and managed SMS solution for DeVryWORKS department.
• Assisted IT security department with a stretch assignment reviewing McAfee and Microsoft DLP alerts.
2019 : 2021
DeVry University
Audio/Visual Specialist
• Customer service in a call center environment.
• Provide academic and financial aid advisement to new and continuing students throughout their academic program until graduation.
• Demonstrate comprehensive expertise in all components of Title IV regulations and our corresponding policies and procedures.
• Proactively review and evaluate student academic and financial plans consistently throughout enrollment.
• Ensure that student financial and academic account information is current, accurate and complete.
• Managed and oversaw 400+ assigned students portfolio through implementing individualized financial plans that promotes student success
• Provided inbound overflow assistance to various departments
• Ability to take students credit, debit, and check payments over the phone with TouchNet applications.
• Provided holistic advising to all inbound and outbound calls.
• Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
• Utilize systems such as ProSam, Banner, Outlook, Excel, Power BI, Service-Now, and other company-generated programs.
• Assisted fellow colleagues with standard computer issues.
• Assisted department with setting up docking stations for new and current colleagues.
2017 : 2019
DeVry University
Student Support Advisor
• Customer service in a call center environment.
• Managed and oversaw 920+ assigned students portfolio through implementing individualized financial plans that promotes student success
• Demonstrate comprehensive expertise in all components of Title IV regulations and our corresponding policies and procedures.
• Ability to take students credit, debit, and check payments over the phone with TouchNet applications.
• Ensure that student financial and academic account information is current, accurate and complete.
• Manage escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
2016 : 2017
DeVry University
Account Management Representative
Chamberlain Group
Information Security Analyst
• Identified, investigated and resolved IT security threats.
• Supported DeVry’s IT security solution portfolio, recommending additional security enhancements, and implementing new security solutions.
• Monitored operational configurations of all in-place security solutions for efficient and appropriate operations.
• Developed, implemented, maintained, and oversaw enforcement of system security administration and user system access based on industry-standard best practices.
• Monitored DLP alerts generated from McAfee DLP and O365 DLP to respond, triage, and escalate as needed.
• Assisted in identifying, managing, and safeguarding the security of all sensitive (PII) data and business processes associated with that data.
• Collaborated with the SOC, IT resources, and internal/external business partners on any solution or process enhancements to ensure optimal security practices.
• Assisted in the creation or modification of IT Security policies, standards, guidelines, and procedures.
• Worked with IT Security Program Manager to develop threat assessment and remediation plans to mitigate security risks.
• Maintained up-to-date knowledge of the IT Security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors.
• Created training and awareness plans to increase colleagues' understanding of cybersecurity topics.
• Resolved security incident tickets, provided alert tuning recommendations, worked to reduce incident response times, and made recommendations to expand the use of the SIEM platform, Splunk.
• Utilized systems such as McAfee DLP, Microsoft Defender, O365 Cloud App, ServiceNow, KnowBe4, LastPass, Splunk, BitSight, Qualys, Spirion, and MS Office.
2021 : 2022
DeVry University
IT Security Analyst
• Record, edit, and produce audio for podcasts for various departments and groups.
• Created and maintained knowledgebase articles for various projects.
• Deployed, updated, and supported digital signage for the entire university.
• Assisted with real estate projects to move and install classroom IT equipment.
• Maintained all conference room telepresence equipment at university’s headquarters.
• Updated and supported all video connected classroom equipment for over 25+ locations.
• Monitored and maintained sound and video equipment.
• Worked with consultants and vendors to discover new solutions for classroom learning platforms.
• Identified, configured, and supported classroom technology solutions.
• Assisted with university’s first virtual commencement.
• Successfully moved all onsite video connected classrooms to virtual classrooms during Coronavirus pandemic.
• Identified and managed SMS solution for DeVryWORKS department.
• Assisted IT security department with a stretch assignment reviewing McAfee and Microsoft DLP alerts.
2019 : 2021
DeVry University
Audio/Visual Specialist
• Customer service in a call center environment.
• Provide academic and financial aid advisement to new and continuing students throughout their academic program until graduation.
• Demonstrate comprehensive expertise in all components of Title IV regulations and our corresponding policies and procedures.
• Proactively review and evaluate student academic and financial plans consistently throughout enrollment.
• Ensure that student financial and academic account information is current, accurate and complete.
• Managed and oversaw 400+ assigned students portfolio through implementing individualized financial plans that promotes student success
• Provided inbound overflow assistance to various departments
• Ability to take students credit, debit, and check payments over the phone with TouchNet applications.
• Provided holistic advising to all inbound and outbound calls.
• Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
• Utilize systems such as ProSam, Banner, Outlook, Excel, Power BI, Service-Now, and other company-generated programs.
• Assisted fellow colleagues with standard computer issues.
• Assisted department with setting up docking stations for new and current colleagues.
2017 : 2019
DeVry University
Student Support Advisor
• Customer service in a call center environment.
• Managed and oversaw 920+ assigned students portfolio through implementing individualized financial plans that promotes student success
• Demonstrate comprehensive expertise in all components of Title IV regulations and our corresponding policies and procedures.
• Ability to take students credit, debit, and check payments over the phone with TouchNet applications.
• Ensure that student financial and academic account information is current, accurate and complete.
• Manage escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
2016 : 2017
DeVry University
Account Management Representative
Company:
Chamberlain Group
About
Experienced and driven IT Security professional with a demonstrated history of success in the higher education industry. Strong IT professional skilled in Cybersecurity solutions, Classroom Technology, Sales, End User Support, Training Management, Implementation, and Microsoft Office within multiple industries. Specializing in process efficiency via technology solutions, while maintaining exceptional customer service for internal/external customers across all levels of an organization. An individual who possesses a positive attitude & always looks to drive results and improve Leadership through technology. A people person that enjoys challenges where I can leverage my knowledge and experience within the business and team.
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