Eric W M.
Details
Spanish Language and Literature
East Stroudsburg University of Pennsylvania
2007 : 2012
Diploma | Certification
Information Technology
Monroe Career & Technical Institute
2002 : 2006
Certification
Cybersecurity for Critical Urban Infrastructure
Massachusetts Institute of Technology
2020 : 2021
Paychex
Cybersecurity Analyst
As an IT System Engineer, I have extensive experience in installing and configuring servers, I am proficient in administering Active Directory, DNS, DHCP, Group Policy, IIS, and WSUS. I have created GPOs and scheduled tasks on Windows servers for automation. Additionally, I have configured and managed device monitoring in PRTG and used Grafana for aggregated data dashboards. I am skilled in configuring and managing IPAM for IP addresses and subnet management. Furthermore, I have worked with virtualization software such as VMware using vCenter, vSphere & ESXI. I also have experience in backup and recovery using Veeam and Synology, including RAID and snapshots. I possess knowledge in PowerShell, Bash, & Python. Moreover, I have experience working in the Azure cloud platform and have access to Cisco routers & switches. Additionally, I am skilled in network analysis using Wireshark.
In terms of cybersecurity, I have experience in patching Windows servers for QA & production environments, as well as application patching to mitigate known vulnerabilities. I have managed users and NTFS permissions in Windows and have renewed SSL/TLS certificates & domains using 3rd party registrars. I have also performed firmware updates on multiple devices and have utilized CrowdStrike enterprise suite for endpoint protection.
I have led multiple successful projects, including Active Directory Domain Service FSMO role transfer, PowerShell automation for WSUS reporting, and building Windows servers with various roles and features. I have also created Grafana dashboards to present data in a readable format for management and have read CVE reports and implemented measures to mitigate risks associated with vulnerabilities. In addition to my infrastructure and cybersecurity expertise, I have worked with APIs and coding repositories. I have utilized various APIs to integrate systems and automate processes. I am also proficient in using coding repositories such as Git for version control.
2021 : 2023
Paychex
IT System Engineer
As an IT Support Engineer I, I was responsible for installation and configuration of Windows and Linux servers, administering Active Directory and Exchange. Creating user accounts, and resetting passwords and unlocking accounts in AD. I was also responsible for configuring Cisco routers, switches and access points, as well as DHCP and DNS. Last I worked with AWS cloud computing and used automation via PowerShell and Bash scripting.
In terms of cybersecurity, I managed users and permissions in Windows and Linux, as well as managed VLANs, ACLs and MFA. I also worked with network port scanning via Nmap and performed packet captures using Wireshark.
I have led multiple successful projects including, racking, stacking, cabling and configuring all infrastructure equipment within an MDF/IDF environment for a new One million+ sq ft building. Much of my work as a lead required writing technical documentation and change management forms for projects, and conducting IT audits. I worked with multiple vendors and senior management for projects and was responsible for training and developing IT technicians. I was also a point of escalation for hard-to-solve issues.
2020 : 2021
Amazon
IT Support Engineer I
As a Field Systems Engineer at an MSP, I was responsible for managing service accounts with an array of technologies, installing & configuring Windows & Linux servers, and administering Active Directory, Exchange & Group Policy. I created user accounts, reset user passwords, and created mailboxes in Exchange. I also installed & configured routers, HP switches, SonicWALL firewalls & Ubiquiti Access points and configured DHCP & DNS. Additionally, I had experience with VLANs, ACLs & VPNs, TCP/IP protocols and ports, virtualization software such as ESXI & Hyper-V, and working in the Azure cloud computing platform.
In terms of cybersecurity, I managed users & permissions in Windows & Linux, and worked on managing & configuring VLANs & MFA. I administered and set up SonicWALL Firewalls, ACLs, Ports, & GeoIP filtering, TLS & IPSec VPN setup, and used Active Directory & Group policy. I was experienced with Windows Firewall, bitlocker full disk encryption, administration of OpenDNS for website content filtering, and anti-virus applications such as Webroot & TrendMicro. I also worked with email security via Proof Point Security and had experience in disaster recovery after a security breach via malware, ransomware & etc.
I have led multiple successful projects including, system & network upgrades for various infrastructure technologies, server migration for clients, and ransomware cleanup and recovery. I was also a point of escalation for hard-to-solve issues and worked on-call & remotely for a 24/7 environment.
2019 : 2020
Stratix Systems
IT Field Systems Engineer
As a Desk Side Support Technician, I was responsible for providing technical assistance to end-users by performing various tasks related to systems, networking, cybersecurity, and project management. I installed and configured Windows PCs, imaged workstations via PXE boot, and worked with Windows 7 & 10. I also administered Active Directory & Exchange by creating user accounts, resetting passwords, unlocking accounts, and creating mailboxes. I troubleshooted end-user applications, worked with TCP/IP protocols & ports, and used virtualization software such as Hyper-V. I also worked on troubleshooting Citrix and worked with PowerShell.
In terms of cybersecurity, I managed users & NTFS permissions in Windows, locked user accounts in Active Directory, and administered Bitlocker full disk encryption. I was experienced with anti-virus applications such as MacAfee & Malwarebytes and cleaned up infected end-user workstations.
I have led multiple successful projects, including mass end-user migration from Windows 7 to 10, created multiple OU's for the systems engineering team, and worked with multiple vendors for replacement equipment. I worked on-call & remotely for a 24/7 environment.
2018 : 2019
Getronics
Deskside Support Technician
Skills
Antivirus, Apple Products, Auditing, Backup & Recovery Systems, Bash, C (Programming Language), Cisco Systems Products, Citrix, Cloud Computing, Command Prompt, Communication, Computer Hardware Troubleshooting, Cybersecurity, End User Training, Firewalls, HTML, Identity & Access Management (IAM), Information Security, Internet Protocol Suite (TCP/IP), IT Hardware Support, JavaScript, Kali Linux, Leadership, Linux, Log Management, Microsoft Exchange, Microsoft Office, Mobile Devices, Network Engineering, Network Security, Penetration Testing, Physical Security, Powershell, Project Management, Python (Programming Language), Quality Assurance, Remote Troubleshooting, Security Information and Event Management (SIEM), SonicWALL, SQL, Systems Engineering, Teamwork, Ticketing, Virtualization, Virtual Private Network (VPN), VMware, Voice over IP (VoIP), Windows 7, Windows 10, Windows Server
About
Experienced systems engineer with a broad range of certifications that demonstrate expertise in various areas of information technology. Job duties include designing, implementing and maintaining computer systems, networks, and software applications that meet the needs of an organization.
As a Comptia A+, Network+, Security+, Linux+, CySA+ and Pentest+ certified professional, I have a deep understanding of computer hardware, operating systems, network protocols, cybersecurity, and penetration testing techniques. Proficiency in these areas enables me to architect, manage, secure and protect an organization's digital assets against various cyber threats.
Moreover, My Cisco CCNA certification validates my competence further in network engineering and my ability to configure and troubleshoot Cisco routers and switches. My Microsoft MCSA, MCSE, and Azure certifications attest to my mastery of Microsoft server technologies, cloud computing, and data center virtualization. Last, I hold a VMware VCTA DCV certification, indicating my proficiency in deploying and managing virtualization technologies.
I am committed to continuous learning and improvement and are currently focused on expanding my knowledge in cybersecurity. With my extensive technical expertise and dedication to staying abreast of the latest advancements in technology, I will be a valuable asset to any organization.
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