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Eugene Thomas
Manager - Information Security
Jacksonville, FL, United States
Details
Experience:
-Responsible for local and Remote Desktop support- Supported PC and Mac hardware, software- supported email applications setup and function for Apple, Android smartphones and tablets- instrumental in development and maintaining of documentation for various usage and support processes- Developed area SOP and training material for new team employees - lead initial upgrade of several audio visual systems within company facility - Developed training for direct support that resulted in increase in first contact computer problem resolution percentages- Created schematic and layout for wiring of data centers within primary and backup facilities - was responsible for batch process monitoring for utility billing- Used CA products to monitor system status
1998 : 2014
JEA
IT Service Technician
-Supported campus computer labs for hardware, software, networking and printers needs. - Supported both PC and Mac based computers- Developed and facilitated Faculty/Staff software learning workshops- Lead initial migration effort for DOS to windows based OS environment- Lead initial Proquest installation effort for campus Library- co-Lead initial computer lab network wiring upgrade- Aided in setup and assisted with mainframe AS/400 student registration process
1993 : 1998
Dillard University Library
Computer Lab Coordinator
- Maintains security awareness by providing information, resources, and technical support.- Ensures authorized access by investigating access requirements and monitoring information requests - Establishes computer and terminal physical security by assisting in developing standards and procedures and coordinating with facilities security- Work as a part of project teams to develop strategy and guidelines for disaster preparedness- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Accomplishes information systems and organization mission by completing related results as needed.Administrative/application Tools : - Hyena- Active Directory- Exchange Management - Lync Server Console- CA Spectrum- CA Netbackup- E-Health- XenApp Desktops
2014 :
JEA
Information Security Manager
1998 : 2014
JEA
IT Service Technician
-Supported campus computer labs for hardware, software, networking and printers needs. - Supported both PC and Mac based computers- Developed and facilitated Faculty/Staff software learning workshops- Lead initial migration effort for DOS to windows based OS environment- Lead initial Proquest installation effort for campus Library- co-Lead initial computer lab network wiring upgrade- Aided in setup and assisted with mainframe AS/400 student registration process
1993 : 1998
Dillard University Library
Computer Lab Coordinator
- Maintains security awareness by providing information, resources, and technical support.- Ensures authorized access by investigating access requirements and monitoring information requests - Establishes computer and terminal physical security by assisting in developing standards and procedures and coordinating with facilities security- Work as a part of project teams to develop strategy and guidelines for disaster preparedness- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Accomplishes information systems and organization mission by completing related results as needed.Administrative/application Tools : - Hyena- Active Directory- Exchange Management - Lync Server Console- CA Spectrum- CA Netbackup- E-Health- XenApp Desktops
2014 :
JEA
Information Security Manager
Company:
JEA
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