Evan Goffena
Details
Information Technology
Western Governors University
2023 : 2024
Bachelor of Arts - BA
Psychology
Gonzaga University
2015 : 2019
CorVel Corporation
Information Security Engineer
2019 :
US Army
Signal Officer
Provide escalation support of incoming requests to the service desk to ensure courteous,
timely, and effective resolution of end-user issues.
• Provisioning and system setups.
• Prioritize incidents and service requests according to defined processes to meet defined
SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes when remote tools are not appropriate.
• Install and configure hardware and software components throughout various network
infrastructure devices.
• Deploy antivirus software and ensure virus definitions are up to date.
• Server administration, including Active Directory, File and Print services, DNS, DHCP.
• Meraki Network (firewall, WAP and switch) administration and maintenance.
• Perform preventative maintenance and automation.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• Troubleshoot issues relating to :
Windows Servers
Windows domains and workgroups
Windows networking (mapped network drives, shared folders, printers, etc.)
Active Directory
User profile creation and modification
Group Policy Objects
Firewall Configuration (VPN, port forwarding, etc.)
LAN/WAN connectivity
Hosted email environments (Office 365, Google Suite)
DNS, including SPF, DMARC and DKIM
Hardware diagnostics (servers/workstations/laptops)
Microsoft 365 Suite, including OneDrive, SharePoint, Intune and Teams
Windows 10/11
Apple OSX
VoIP Administration
Third party applications with assistance of the vendors’ technical support
2023 : 2023
CloudMinders
System Administrator
I led a team of two employees, and directly reported to the director of my department as well as the CEO. I wore many hats in this position : Not only was I the head of cyber security internally and for our clients, I handled GRC and auditing, network administration, system administration, incident response, and acted as senior help desk technician.
2022 : 2023
Safe Harbor Solutions, LLC
Cybersecurity Operations Manager
Required Skills/Characteristics :
* Details oriented, Critical Thinking/Problem solving skills, Good time management and organizational skills, Very fast learner.
Primary Responsibilities :
Assist security team with quarterly evaluations of IT controls for various compliance requirements
Assist security team with fine-tuning security posture at various locations across U.S.
Assist security team with organizing and updating various security policies, procedures, and guidelines
Monitor various security dashboards and alert systems to make sure hundreds of end points are protected
Review security posture across all clients on a quarterly basis, provide recommendations, and assist security team with implementation of those recommendations
2021 : 2022
Safe Harbor Solutions, LLC
Cybersecurity Technician
Skills
Cisco Meraki, Cloud Security, Computer Network Operations, Customer Service, Cyber Policy, Cybersecurity, Digital Forensics, GRC, IT Risk Management, Leadership, Management, Network Administration, Network Architecture, Network Design, Networking, Network Security, Network Switches, Office 365 Administration, Operational Planning, Penetration Testing, Project Management, Retail Sales, Sarbanes-Oxley Act, Scripting, Secure Network Architecture, Storage Area Network (SAN), System Administration, Team Management, Virtual Private Network (VPN), Wide Area Network (WAN), Wireless Networking
About
I attended Gonzaga University where I completed my Bachelor's degree in Psychology, as well as 4 years of Army ROTC. I am now a commissioned Signal Corps Officer with the Army National Guard. I am in the cybersecurity industry where I wear many hats. Not only am I the head of cyber security for our internal company and our clients, I handle GRC and auditing, network administration, system administration, incident response, and acting senior help desk technician.
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