Gabriela Wargin
Details
Cybersecurity
City University of Seattle
2019 : 2022
Bachelor of Science - BS
Psychology
Oklahoma State University
2013
City University of Seattle
SME II - Center for Cybersecurity Innovation
2022 : 2022
City University of Seattle
Teaching Assistant
2016 : 2017
Respiratory Solutions of Western Oklahoma
Intake Coordinator
Strengthened customer relationships by introducing and cross-selling current and new banking services and products.
Resolved and investigated customer complaints and concerns including those of newer tellers.
Consistently provided excellent customer service including face to face, telephone, or mail while finding different ways to go above and beyond for customers.
Used high attention to detail by accurately conducting cash and check transactions while simultaneously following various banking regulations and banking center policies.
Regularly awarded for high numbers of accurate transactions and exceeding sale goals.
Oversaw scheduling of the entire banking center, ensured proper coverage and hours.
Managed the training of new tellers on proper policy and procedures.
Responsible for the bank’s main cash vault, bought/sold currency from tellers, and maintained an average balance of over $100,000.00.
2013 : 2016
MidFirst Bank
Senior, Vault Teller I
Skills
Brightspace Core LMS, Career Development, Cloud Computing, Cloud Security, Communication, Conflict Resolution, Confluence, Content Development, Customer Relationship Management (CRM), Customer Service, Cybersecurity, Data Entry, Governance, Risk Management, and Compliance (GRC), High Level Of Accuracy, Information Security Management, Interpersonal Skills, IT Risk Management, Leadership, MailChimp, Medical Billing, Medical Records, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Network Security, NIST, NIST 800-53, Office Administration, Psychology, Retail Banking, Risk Assessment, Sales, Security Audits, Security Awareness, Security Controls, Teamwork, Technical Support, Training, U.S. Health Insurance Portability and Accountability Act (HIPAA), Wireless Networking, WordPress
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