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Geetanjali Bhatia
Information Security | Customer Success | Problem Solver | Aspiring leader
Raleigh, NC, United States
Details
Experience:
I partner with the product management team to support the overall OneX vision aligned with Security
and Trust Organization mission, through a relationship-based engagement to drive execution of the compliance maturity roadmap. Our objective is to Leverage a single unified Security Development Lifecycle with a Privacy Domain and security and privacy toolchain to drive effective risk management across all applications.
In my current role I am also a part of the core team of Customer Experience development methodology ensuring the offer's security, privacy and business assurance, driving an efficient and collaborative approval process.
2022 : Present
Cisco
Information Security Architect
I partner with the product management team to support the overall CX vision aligned with Security
and Trust Organization mission, through a relationship-based engagement to drive execution of the compliance maturity roadmap. Our objective is to Leverage a single unified Security Development Lifecycle with a Privacy Domain and security and privacy toolchain to drive effective risk management across all applications.
In my current role I am also a part of the core team of Customer Experience development methodology ensuring the offer's security, privacy and business assurance, driving an efficient and collaborative approval process.
2022 : 2022
Cisco
Information Security Analyst
As a Compliance Maturity Manager, we support the overall CX vision aligned with Security and Trust Organization mission, through a relationship-based engagement to drive execution of the compliance maturity roadmap. Our objective is to Leverage a single unified Security Development Lifecycle with a Privacy Domain and security and privacy toolchain to drive effective risk management across all applications.
In my current role I am also a part of the core team of Customer Experience development methodology ensuring the offer's security, privacy and business assurance, driving an efficient and collaborative approval process.
2021 : 2022
Cisco
Compliance Maturity Manager
As part of Ford Mobility, we’re proud to offer innovative technology and services for transit providers to power the freedom of movement for all. Product expert & consultant – for the clients & end-users supporting mobility solutions via products like TransLoc, DoubleMap & RideSystems.
Collaboration & Relationship Management - with different business units in order to ensure a successful client experience.
Client Provisioning & Configuration Setup – Understand the contract & ensure respective provisioning of tools & resources.
Onboarding Specialist – helping the clients & end users understand & utilize the product features throughout their contractual journey
Customer Engagement & Product adoption - which basically helps the client define success from their investment.
Major incident Management & Change Management - Understanding, planning, driving & communicating a change or an immediate work around/solution for a reported critical incident which also involves driving the CAB & E-CAB meetings.
Leverage Programs
a) Data Migration – migrating data of one of the products into the integrated system which involved collaborating data from various sources into an acceptable format
b) Process Definitions -
a. Problem mgmt. & RCA - defining & designing the process
b. EOY Housekeeping activity
2020 : 2021
TransLoc
Client Support Specialist
• Recruitment Program – Defined & designed the process by digitizing everything & introducing the concept of google forms and Video resumes
• New hire onboarding – defined & implemented process
• Employer & Consumer Branding program – via Social media like LinkedIn, Facebook, Instagram, Skype & Twitter and vendor/competitor management.
• International School Award - part of the committee handling international collaborations. Driving & Conducting collaborative sessions via Skype in the form of 'Mystery Skype', 'Virtual Field trips' etc.
• 360-degree feedback/ Annual Appraisal - driving, collating, and analyzing the feedback from students, parents, teachers & coordinators
Relationship management & client engagement - engagement with the existing base, attracting talent, and contributing to increasing the consumer base. This also involves maintaining a healthy relationship with the competitors in the industry
2017 : 2018
Harvest International School, Bangalore
Process Definition, Brand & Relationship management
and Trust Organization mission, through a relationship-based engagement to drive execution of the compliance maturity roadmap. Our objective is to Leverage a single unified Security Development Lifecycle with a Privacy Domain and security and privacy toolchain to drive effective risk management across all applications.
In my current role I am also a part of the core team of Customer Experience development methodology ensuring the offer's security, privacy and business assurance, driving an efficient and collaborative approval process.
2022 : Present
Cisco
Information Security Architect
I partner with the product management team to support the overall CX vision aligned with Security
and Trust Organization mission, through a relationship-based engagement to drive execution of the compliance maturity roadmap. Our objective is to Leverage a single unified Security Development Lifecycle with a Privacy Domain and security and privacy toolchain to drive effective risk management across all applications.
In my current role I am also a part of the core team of Customer Experience development methodology ensuring the offer's security, privacy and business assurance, driving an efficient and collaborative approval process.
2022 : 2022
Cisco
Information Security Analyst
As a Compliance Maturity Manager, we support the overall CX vision aligned with Security and Trust Organization mission, through a relationship-based engagement to drive execution of the compliance maturity roadmap. Our objective is to Leverage a single unified Security Development Lifecycle with a Privacy Domain and security and privacy toolchain to drive effective risk management across all applications.
In my current role I am also a part of the core team of Customer Experience development methodology ensuring the offer's security, privacy and business assurance, driving an efficient and collaborative approval process.
2021 : 2022
Cisco
Compliance Maturity Manager
As part of Ford Mobility, we’re proud to offer innovative technology and services for transit providers to power the freedom of movement for all. Product expert & consultant – for the clients & end-users supporting mobility solutions via products like TransLoc, DoubleMap & RideSystems.
Collaboration & Relationship Management - with different business units in order to ensure a successful client experience.
Client Provisioning & Configuration Setup – Understand the contract & ensure respective provisioning of tools & resources.
Onboarding Specialist – helping the clients & end users understand & utilize the product features throughout their contractual journey
Customer Engagement & Product adoption - which basically helps the client define success from their investment.
Major incident Management & Change Management - Understanding, planning, driving & communicating a change or an immediate work around/solution for a reported critical incident which also involves driving the CAB & E-CAB meetings.
Leverage Programs
a) Data Migration – migrating data of one of the products into the integrated system which involved collaborating data from various sources into an acceptable format
b) Process Definitions -
a. Problem mgmt. & RCA - defining & designing the process
b. EOY Housekeeping activity
2020 : 2021
TransLoc
Client Support Specialist
• Recruitment Program – Defined & designed the process by digitizing everything & introducing the concept of google forms and Video resumes
• New hire onboarding – defined & implemented process
• Employer & Consumer Branding program – via Social media like LinkedIn, Facebook, Instagram, Skype & Twitter and vendor/competitor management.
• International School Award - part of the committee handling international collaborations. Driving & Conducting collaborative sessions via Skype in the form of 'Mystery Skype', 'Virtual Field trips' etc.
• 360-degree feedback/ Annual Appraisal - driving, collating, and analyzing the feedback from students, parents, teachers & coordinators
Relationship management & client engagement - engagement with the existing base, attracting talent, and contributing to increasing the consumer base. This also involves maintaining a healthy relationship with the competitors in the industry
2017 : 2018
Harvest International School, Bangalore
Process Definition, Brand & Relationship management
Company:
Cisco
Spoken Language:
English, Hindi, Punjabi
About
Detail & Action-oriented strategic thinker with demonstrated success in assessing the product/release needs,Collaborating with different business units to provide recommendations around gating decisions from Security & Privacy. Adept at building strategic partnerships within organizations and developing, implementing & continuous improvement in business processes.
Specialities - Software development, Incident/Change/Problem management, Partner Success, Customer Success, Security, Privacy, Compliance & Third party risk mgmt
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