Gerasimos (Gerry) K.
Details
Northwell Health
Senior Information Security Specialist
2022 : 2022
Custom Computer Specialists
Technical Project Manager
2020 : 2022
Custom Computer Specialists
Service Delivery Manager
2018 : 2020
Custom Computer Specialists
Technical Project Manager
Tracked project risks and service incidents, created post-mortem reports (RCA). Provided weekly project updates and completion rates to the management team for a major upgrade infrastructure project. Ensured that all Transition issues and questions where documented and the issues were properly tracked, followed up and addressed within defined timeframes. Served as the point of escalation for challenging and unresolved requests, incidents, problems or changes and trained team members, providing career development and overseeing overall direction. Evaluated existing processes, identified improvement opportunities, proposed and implemented changes, and evaluated and measured the success of said changes.
2017 : 2018
Custom Computer Specialists
Project Coordinator/Service Delivery Specialist
About
Accomplished IT Professional with extensive and progressive experience in Service Management, IT Operations and Application Support. Versatile, proactive and performance-driven leader with a keen understanding of business priorities, a knack for directing the implementation of advanced technology solutions, while building IT teams to enable continued growth. Able to effectively adapt to and apply rapidly changing technology to business needs. Strengths in partnering with clients, business, and leadership teams, to define needs, evaluate risks, identify issues, and deliver innovative solutions. Recognized for consistent success in developing processes and procedures. As quoted by many that have worked with him: He gets the job done!
Core Competencies:
Service Management & Delivery, Cloud Computing, DevOps, IT Strategy, IT Operations, IT Management, Disaster Recovery & Business Continuity, System Integration, Program/Project Management, Process Improvement, Enterprise Software, Solution Architecture, SDLC, Requirements Analysis, Resource Management.
Entertaining new endeavors, career opportunities, consulting offers, new ventures, expertise requests and business deals.
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