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Hamid Bangura
Cyber Security Analyst
Ft. Washington, MD, United States
Details
Experience:
2017 : Present
Landmark
Information Security Analyst
2015 : 2017
FHCT
Information Security Analyst
* Participate in the daily operations of the branch.
* Responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines.
* Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.
* Proactively participate in the sales and referral process of the branch as directed by management.
* Attain individual sales goals set by company and branch
2008 : 2010
BB&T
Teller
Advise customers on the features, advantages and benefits of sears merchandise.
Ensure that customers receive adequate level of service with their questions and concerns.
Resolve problems and or complaints according to guidelines established by the company.
Demonstrate an understanding of customer needs and product requirements.
Responsible for preparation of offers and conclusion of contracts.
Act as a point of contact for sales accounts.
Sell and promote sears merchandise.
2007 : 2008
Sears Holdings
Customer Solutions Consultant
Responsible for training, managing and supervising a team of five technicians.
Responsible for thorough knowledge of all store functions.
Remain current on all wireless products, services, industry and competitive trends.
Attend all applicable trainings/meetings.
Accurately process customer transactions, audit and reconcile daily cash receipts.
Maintain and grow existing customer base and manage turnover.
Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
Ensure customer satisfaction and resolve all customer issues and concerns.
Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
Demonstrate equipment functions and network capability.
Perform rate package evaluations and propose solutions that best benefit the company and the customer.
2005 : 2007
Solectron Global Services (Contracted by Verizon Wireless)
Team Leader
Landmark
Information Security Analyst
2015 : 2017
FHCT
Information Security Analyst
* Participate in the daily operations of the branch.
* Responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines.
* Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.
* Proactively participate in the sales and referral process of the branch as directed by management.
* Attain individual sales goals set by company and branch
2008 : 2010
BB&T
Teller
Advise customers on the features, advantages and benefits of sears merchandise.
Ensure that customers receive adequate level of service with their questions and concerns.
Resolve problems and or complaints according to guidelines established by the company.
Demonstrate an understanding of customer needs and product requirements.
Responsible for preparation of offers and conclusion of contracts.
Act as a point of contact for sales accounts.
Sell and promote sears merchandise.
2007 : 2008
Sears Holdings
Customer Solutions Consultant
Responsible for training, managing and supervising a team of five technicians.
Responsible for thorough knowledge of all store functions.
Remain current on all wireless products, services, industry and competitive trends.
Attend all applicable trainings/meetings.
Accurately process customer transactions, audit and reconcile daily cash receipts.
Maintain and grow existing customer base and manage turnover.
Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities.
Ensure customer satisfaction and resolve all customer issues and concerns.
Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
Demonstrate equipment functions and network capability.
Perform rate package evaluations and propose solutions that best benefit the company and the customer.
2005 : 2007
Solectron Global Services (Contracted by Verizon Wireless)
Team Leader
Company:
Landmark
About
Experienced Information Security Analyst who is passionate about assessing systems for risks and vulnerabilities, implementing mitigation techniques by deploying necessary controls to reduce risks to acceptable levels, thereby helping enterprises safeguard their assets, and expand their market reach.
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