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Hawk Dalrymple
Project Manager, Exploring.
Kennewick, WA, United States
Details
Experience:
Designed unique Asana dashboards to streamline of baseline tasks for access levels on average facilitating the completion of all PDX access level corrections weekly.
Designed a tool to automate the confirmation of all new camera deployments PDX wide for over 300 camera’s a week
2023 : Present
Amazon Web Services (AWS)
Information Security Manager
Managed the delivery, and configuration of corp-net and console devices for 28 builds, outperforming the 2021 kingpin goal for Network Services Reliability (NSR) by 5.51%
Facilitated the deployment of over 90 Euclid bricks (networking racks that connect service racks to the AWS network) by managing projects and vendors in the PDX cluster, accounting for 10% of the total global brick volume
Managed cross-functional escalations to prioritize and expedite bricks to deliver networking capacity for high-velocity events (Prime Day, PEAS, Peak)
Facilitated PDX wide training of end-to-end standard operating procedure for brick deployment, reducing missed SLA’s (project due dates) by 15%
Developed technical documentation for all new network hardware that allows new build compatibility within the datacenter
2021 : 2023
Amazon Web Services (AWS)
Information Technology Support Engineer
Became the SME (subject matter expert) of over 4 separate server platforms and wrote technical documentation for all troubleshooting on these platforms to maintain a reliability of 99.3%
Developed and facilitated the training for the PDX central region for both group sizes of 10+ and 1 : 1 training for all new DCO (datacenter operations) technicians.
Set up a new data center maintenance structure with technical documentation and parts supply, facilitating the availability of support for over 20 new customer supporting racks each costing over $24,000 each.
Maintained a local reliability of legacy service (older customer racks) of 99.5%
Developed a tool to deploy new hardware logically to reduce technician maintenance time of 23% during a large retrofit across the PDX region.
2019 : 2021
Amazon Web Services (AWS)
Datacenter Technician
2019 : 2019
TEKsystems
Amazon Data Center Technician
Developed and maintained a training for new customer service reps to raise our customer satisfaction rating of 75% globally.
Created new tracking metrics for customer interactions to reduce call handling time by 3 mins on average globally.
Introduced a weekly quality sync to insure a maintained standard for tenured reps to insure customer satisfaction.
Implemented a process to systematically improve contracted centers satisfaction ratings, resulting in cost savings of over $50,000
Built a tool to automate call monitoring to improve representative consistency and reliability.
2018 : 2019
Voyso
Quality Assurance Specialist
Designed a tool to automate the confirmation of all new camera deployments PDX wide for over 300 camera’s a week
2023 : Present
Amazon Web Services (AWS)
Information Security Manager
Managed the delivery, and configuration of corp-net and console devices for 28 builds, outperforming the 2021 kingpin goal for Network Services Reliability (NSR) by 5.51%
Facilitated the deployment of over 90 Euclid bricks (networking racks that connect service racks to the AWS network) by managing projects and vendors in the PDX cluster, accounting for 10% of the total global brick volume
Managed cross-functional escalations to prioritize and expedite bricks to deliver networking capacity for high-velocity events (Prime Day, PEAS, Peak)
Facilitated PDX wide training of end-to-end standard operating procedure for brick deployment, reducing missed SLA’s (project due dates) by 15%
Developed technical documentation for all new network hardware that allows new build compatibility within the datacenter
2021 : 2023
Amazon Web Services (AWS)
Information Technology Support Engineer
Became the SME (subject matter expert) of over 4 separate server platforms and wrote technical documentation for all troubleshooting on these platforms to maintain a reliability of 99.3%
Developed and facilitated the training for the PDX central region for both group sizes of 10+ and 1 : 1 training for all new DCO (datacenter operations) technicians.
Set up a new data center maintenance structure with technical documentation and parts supply, facilitating the availability of support for over 20 new customer supporting racks each costing over $24,000 each.
Maintained a local reliability of legacy service (older customer racks) of 99.5%
Developed a tool to deploy new hardware logically to reduce technician maintenance time of 23% during a large retrofit across the PDX region.
2019 : 2021
Amazon Web Services (AWS)
Datacenter Technician
2019 : 2019
TEKsystems
Amazon Data Center Technician
Developed and maintained a training for new customer service reps to raise our customer satisfaction rating of 75% globally.
Created new tracking metrics for customer interactions to reduce call handling time by 3 mins on average globally.
Introduced a weekly quality sync to insure a maintained standard for tenured reps to insure customer satisfaction.
Implemented a process to systematically improve contracted centers satisfaction ratings, resulting in cost savings of over $50,000
Built a tool to automate call monitoring to improve representative consistency and reliability.
2018 : 2019
Voyso
Quality Assurance Specialist
Company:
Amazon Web Services (AWS)
About
Experienced in project management, cross-functional relations, network topologies and planning. I am looking for growth in project management and operations planning. I am also very proficient in:
Java
Linux
Windows
Asana
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